Experience

Cenitex

• Australia
• IT Services and IT Consulting
• 400 - 500 Employee

• Cross-Domain Innovation Principal

  • Apr 2023 - Present



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Principal Chapter Lead - Solution Engineering and Design

  • Jul 2019 - Sep 2022

  Corporate and Technology Innovation - Edge/Cloud, IoT, Connectivity & Managed Services Products - Dual hatted role as a solution architect and leading a team to deliver effective strategic business outcomes within the organisation and for customers. Known to embrace change and promote balance between short-term and long-term key results. Telstra Edge solution powered by Microsoft Azure customers through innovation, automation and speed to market approacho Resiliency and Availability (Carrier Diversity, Foundation Services Resiliency) o Security o Observability (End to End Visibility through telemetry across the network) o Powered by Edge Compute (Branch Offload – offloading network function to the edge – Microsoft Azure Stack Edge) o IoT (Video Analytics) and 5G (NSA) People Leadership:Act as a thought leader on integrated and scalable architectural design by helping to mobilise high-performing teams and play a leading role in shaping how the team’s capability continuously improves and adapts to ensure our leadership in the market and attract and keep the best talent.• Model a culture of collaboration and continuous learning to support development of domain and interpersonal capability with the team. • Build strong, trusting relationships within the teams and external stakeholders that enable a high performing team culture.• Coached and develop chapter/team members to enable them to deliver high quality architectural solutions, providing support and feedback along the way.• Provide Clarity on performance, behavioural goals and expectation to ensure that they can contribute to both mission/project and chapter life activities. • Create a culture of diversity and inclusion (D&I) within the team. • Managed resource allocation including recruitment, building talent pipeline of the future to ensure capability required is available.• Apply commercial acumen to ensure team/chapter and resourcing priorities are achievement within allocated budget targets. Show less

• Product Engineering Technology Manager - Managed Services ( Product Portfolio )

  • Sep 2016 - Jul 2019

  Key Achievements• Product Launch - Led a team to launch Managed SD-WAN (Cisco Viptela, Meraki and VeloCloud) which is Telstra’s FY18 must win product portfolio and being the only Service Provider in Australia that offers 2 vendors solution in market. • Built up Telstra AIR Enterprise capability which had won McDonald Redesign Contract.• Ideated and Built A Product “Engineering Operations Function” (EngOps) function to help expedite product development to market at semi scale before building out to scale when warranted. • Drove change and adoption of lean start-up principle to get Telstra products out to market quicker and focused on delivering excellent customer experience. Leadership • Led a team to define and introduce customer first and service centric design and program delivery that creates an integrated service experience across all Telstra offers and geographies.• Drove the team to provide process, system, and technology domain recommendations for product development. • Mentor and coach team members and deliver training plan to maximise Product Mastery, Business Acumen and Technology Knowhow. • Drove toward delivering a market leading Product Engineers.New Business Opportunity.• Ideated and Prototype a Mid-Market Managed Services Offering o uCPE Innovation Product Offering (Ideation and Prototyping) Balancing Juniper NFX Product Family and Telstra Mobility with Contrail Service Orchestration (CSO) o Observability capability levering on Core Network AI • The Prototype build leverages on Telstra Business Broadband, API driven data analytics to provide Management Lite, Digital Office Technology for Telephony services and build in Security. • Introduced the concept in Telstra on the core network with an E2E Juniper Network powered capability leveraging on analytics and AI from Juniper’s MIST algorithm (MAVIS) to provide true E2E visibility and SD-WAN/LAN solution for our customer. Show less

• Senior Solutions Architect

  • Sep 2011 - Sep 2016

  Managed Wi-Fi Cloud including Telstra AIR Launch Across Australia• My role as a Lead Solution Architect in the product development to bring Cisco Meraki into the MDN (Managed Data Network) product portfolio. • Successfully completed the Product Development within 3-4 Months through company first Agile Implementation. • Technology capability was being leveraged by Telstra AIR.Managed Unified Virtual Equipment - uCPE (Product Ideation) • Defined and drive customer business value through use case and Product Requirement for the SDN/NFV x86 Technology Proof of Concept development with CTO. • Developed and submitted the Request for Pricing to various Vendors for a generic x86 Hardware Architecture.• Developed solution options (build to scale) with Redhat (Ansible Tower, Openstack), Mirantis OpenStack, Ubuntu)• Act as a Product Engineer in defining the Product Construct, Impacted Systems and Workgroups.• Collaborated in a customer trial (Burbank).IPv6 Alignment for Managed Data Products• My role as a Lead Solution Architect in defining all IPv6 impacted systems and processes for all Managed Data Products.• Developed a Solution Impact Assessment and Solution Architecture Document for all Managed Services Product Portfolio to enable support full end to end IPv6 protocol.Product Strategy and Roadmap for Managed Network Services• Responsible in developing the Wi-Fi and Wan Optimisation Product Roadmap for the group.• Reschedule regular catch up with Product Management to align our Technology and Product Roadmap. Show less

• Senior IT Cross Domain Expert (XDE)

  • Nov 2003 - Aug 2011



The Scout Association of Australia (Scouts Australia)

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Senior Systems Engineer

  • Jun 2002 - Oct 2003



NCS Group

• Singapore
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Network Engineer

  • Jan 1998 - May 2002

  NCS Pte Ltd ( Subsidiary of SingTel ) is where I started my career in Managed Services and IT as a graduate. I spent 5 years in NCS based in Singapore and it gave me the foundation in designing, building and managing data networks for Multinational Companies and Government customers. Achievements CUSTOMER SATISFACTION: Awarded “Difference Quality Award” for Customer Satisfaction in providing Solutions and Technical Support to my major customer. (Singapore Telecom -NCS) FY 2000 WORK DEDICATION: Awarded “Difference Quality Award” for my outstanding contribution to the Group. (Singapore Telecom-NCS) FY 1998 Show less