Experience

M & M Mortgage, LLC NMLS# 213677

• United States
• Banking
• 1 - 100 Employee

• Owner

  • Apr 2023 - Present

• Mortgage Consultant, NMLS #1545197

  • Jun 2018 - Present

  Roseville

• Vice President of Production and Development

  • Jul 2019 - Apr 2023

  Roseville, MN



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Loan Administration Manager I/II

  • Sep 2015 - Jun 2017

  -Hired, trained, and developed employees to process refinance and purchase loans, including VA, FHA, conventional, and HARP products. -Worked with Underwriting, Sales, and Closing management team to develop methods to close loans faster and with a higher level of customer satisfaction. -Implemented new strategies that led to a 40% increase in customer loyalty scores over the 4th quarter of 2015. Led the department in net customer loyalty scores over the 2nd quarter of 2017. -Utilized… Show more -Hired, trained, and developed employees to process refinance and purchase loans, including VA, FHA, conventional, and HARP products. -Worked with Underwriting, Sales, and Closing management team to develop methods to close loans faster and with a higher level of customer satisfaction. -Implemented new strategies that led to a 40% increase in customer loyalty scores over the 4th quarter of 2015. Led the department in net customer loyalty scores over the 2nd quarter of 2017. -Utilized weekly coaching sessions, phone monitoring, and side by sides to turn struggling employees into consistent and high level performers.

• Home Loan Processor V - Team Lead

  • Oct 2012 - Aug 2015

  Greater Minneapolis-St. Paul Area Manager’s point-person for data tracking and analysis, escalation resolution, and team member coaching. -Helped guide a team of loan processors through the difficult transition from refinance to purchase loans through individual and group training sessions. Provided follow-up coaching and reinforcement. -Tracked and analyzed all team data and statistics. Developed a tracking system that increased employee efficiency and led to a 77% increase in closing loans on time over a three month… Show more Manager’s point-person for data tracking and analysis, escalation resolution, and team member coaching. -Helped guide a team of loan processors through the difficult transition from refinance to purchase loans through individual and group training sessions. Provided follow-up coaching and reinforcement. -Tracked and analyzed all team data and statistics. Developed a tracking system that increased employee efficiency and led to a 77% increase in closing loans on time over a three month period. -Implemented new strategies and coached employees on customer service techniques leading to a 78% increase in loyal customers in a four month span. -Worked with escalated customers to ensure that their loans closed and they ended up having a positive experience.

• Home Loan Processor III/IV

  • Sep 2011 - Oct 2012

  Worked directly with customers to obtain, review, and submit documentation to qualify them for home loans. -Guided customers through the process of closing refinance and purchase loans. Led the department in funded loans over my last quarter. -Provided a high level of customer service by consistently contacting customers and sharing my expertise on the loan process. Won customer service awards in seven of twelve months processing, including Team Perfect award for outstanding customer… Show more Worked directly with customers to obtain, review, and submit documentation to qualify them for home loans. -Guided customers through the process of closing refinance and purchase loans. Led the department in funded loans over my last quarter. -Provided a high level of customer service by consistently contacting customers and sharing my expertise on the loan process. Won customer service awards in seven of twelve months processing, including Team Perfect award for outstanding customer service. -Accurately reviewed asset, employment, insurance, and property documentation leading to faster underwriting reviews. -Worked with real estate agents, title companies, and outside vendors to gather accurate information while building relationships.



University of Wisconsin-Madison

• Higher Education
• 700 & Above Employee

• Intramural Supervisor

  • Aug 2010 - May 2011

  Madison, Wisconsin Area -Helped train and develop new and experienced officials -Handled disputes between participants and officials -Enforced and made all necessary decisions regarding established policies, rules, and regulations -Provided for the safety of all intramural participants