Experience

Virgin Hotels Las Vegas

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Hotel Manager

  • Nov 2021 - Present



Highgate

• United States
• Hospitality
• 700 & Above Employee

• Night Auditor/MOD

  • Sep 2019 - Nov 2021



The Westin Lake Las Vegas Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Supervisor/MOD

  • Oct 2018 - Sep 2019



Affinity Gaming

• United States
• Hospitality
• 100 - 200 Employee

• Assistant Hotel Manager

  • Jul 2017 - Oct 2018



Golden Nugget Las Vegas

• Hospitality
• 300 - 400 Employee

• Assistant Front Office Manager

  • Feb 2014 - Feb 2016

  Assist in progressing training and discipline of all front desk staff. Maintain scheduling and payroll of front desk. Carry out special employee incentive programs as prescribed by upper management. Receive and resolve guests’ complaints and ensure that they are satisfied and or compensated; follow up with proper departments. Oversee daily occupancy levels to ensure the highest yield from rooms available Assist in progressing training and discipline of all front desk staff. Maintain scheduling and payroll of front desk. Carry out special employee incentive programs as prescribed by upper management. Receive and resolve guests’ complaints and ensure that they are satisfied and or compensated; follow up with proper departments. Oversee daily occupancy levels to ensure the highest yield from rooms available



Primm Valley Resorts & Casino - Affinity Gaming

• Las Vegas, Nevada Area

• Front Desk Supervisor

  • Nov 2012 - Feb 2014

  Responsible for directing the activities of the Front Desk Clerks to ensure the smooth flow of operations in the Front Desk on assigned shift. Schedules all Clerks breaks and lunches on assigned shift to ensure uninterrupted service. Answers all guest complaints and billing problems. Updates regularly the hotel occupancy board and coordinates with different departments regarding room availability. Responsible for directing the activities of the Front Desk Clerks to ensure the smooth flow of operations in the Front Desk on assigned shift. Schedules all Clerks breaks and lunches on assigned shift to ensure uninterrupted service. Answers all guest complaints and billing problems. Updates regularly the hotel occupancy board and coordinates with different departments regarding room availability.



Rio Hotel & Casino Las Vegas

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Front Desk Lead

  • Mar 2006 - Sep 2012

  Responsible for hotel operations and handling guest and employee issues. Responsible for giving out change and paid outs to the employees. Conduct daily buzz sessions to inform and inspire the employees. Perform Spotlights on front desk employees. Additional duties included processing reservations, guest registration, and concierge services. Responsible for hotel operations and handling guest and employee issues. Responsible for giving out change and paid outs to the employees. Conduct daily buzz sessions to inform and inspire the employees. Perform Spotlights on front desk employees. Additional duties included processing reservations, guest registration, and concierge services.



Techteam

• Thailand
• IT Services and IT Consulting

• Training Specialist

  • Mar 2004 - Jan 2006

  Traveled to Cendant and Starwood franchise hotels across the United States and Canada installing, implementing, and training employees on new property management computer systems. Conducted training classes up to twenty people at a time in a class room setting. Traveled to Cendant and Starwood franchise hotels across the United States and Canada installing, implementing, and training employees on new property management computer systems. Conducted training classes up to twenty people at a time in a class room setting.