Accounts Receivable Lead

• Jun 2021 - Present

Regional Facilities Coordinator

• Dec 2016 - Jun 2021

Accounts Payable Representative

• Oct 2012 - Dec 2016

Process a high volume of vendor invoices and other accounts payable documents in an accurate and timely manner in accordance with company policy and guidelines. Respond to vendor queries and resolve issues in a timely manner. Communicate any unresolved issues to supervisory personnel on a timely basis. Maintain accurate records and filing systems consistent with legal and regulatory requirements.

Senior Account Manager AR

• Mar 2006 - Sep 2012

Account management and collections for over 500 communities in various markets requiring fine attention to detail, excellent communication and organizational skills, and multi-tasking. Responsible for maintaining an acceptable aged account balance on all customers via phone, email and fax; researching and resolving invoice errors; and maintaining customer relationships between corporate and sales staff. Expert at preparing reports and spreadsheets weekly for management use; go-to person for research on system/invoice issues with quick response; and process Utilized as department training lead for new Accounting staff members. Additional responsibilities include manual entries on the sales journal, uploading invoices into accounting system, reconciling sales staff leases and assisting in processing payroll. Show less

Customer Service Lead

• Oct 2004 - Sep 2005

Promoted to Customer Service Lead on Help Desk for all products and services offered by company in dailycall center operations.Used resources and knowledge of products to quickly and effectively resolve escalated customer issues.Completed various assigned tasks and projects in a timely manner.Contributed to increased productivity through proficiency with new products, developing concise instructionsand training fellow coworkers.Instrumental in improving and updating the procedural database used by all contact center representatives.Assisted with representatives’ phone skill development. Show less

Customer Service Representative

• Dec 2001 - Oct 2004

Recruited to provide top-notch service to both internal and external customers.Promoted to third tier position to service inbound telephone inquiries specifically related to newly developedproducts and services such as online banking and bill payment.Selected to coach and mentor fellow representatives that were promoted to third tier positions.Achieved ideal quality and handle-time scores on all monthly phone monitors throughout tenure.Received Customer Service awards for outstanding track record of positive customer feedback. Show less