First Officer

• Jan 2023 - Present

Emergency Medical Technician

• Apr 2013 - Jan 2023

My role as an Ambulance Technician with the Scottish Ambulance Service included providing high quality emergency, unscheduled care to patients, carrying out checks to assess risk and ensure safety to patients, relatives, the public and colleagues, assessing, treating and monitoring patients, ensuring that vehicle and equipment are clean, fully stocked, and in a serviceable condition, working effectively and professionally as part of a team with other emergency services and care agencies, and mentoring student ambulance technicians throughout their probationary period, providing written, verbal and practical feedback and support when required. Show less

Customer Assistant

• Nov 2009 - Jan 2013

My role at Marks and Spencer as a customer assistant included providing excellent customer service to the public, providing answers to customers’ questions and offering helpful information via telephone, email or face to face, offering solutions to customers’ problems, responding to customers’ complaints, and ensuring store environment is clean, presentable to the public and fully stocked. My role at Marks and Spencer as a customer assistant included providing excellent customer service to the public, providing answers to customers’ questions and offering helpful information via telephone, email or face to face, offering solutions to customers’ problems, responding to customers’ complaints, and ensuring store environment is clean, presentable to the public and fully stocked.