Manager Asset Management

• Feb 2022 - Present

Architect

• Jan 2019 - Aug 2022

Team Lead, IT Process

• May 2015 - Aug 2019

• Promoted to Architect in August 2019. Responsible for Process improvement for all Asset Management departments, aligning them to key company strategies and focusing on future growth.• Oversees company-wide software license and compliance program, including vendor management. Manages the corporate Software Licensing and compliance team. Implemented software audits resulting in over $70 million in savings from additional purchases. Project managed implementation of “Snow License Manager” for all companywide software across all client and server devices. Responsible for all aspects post implementation.• Serves as Change Management System Administrator, owning process management, documentation and compliance. Directs teams responsible for change management, process analysis, and release management. Conducts all Change Management audits. Restructured company-wide change management and release management policies reducing company risks and incidents while increasing business confidence, both infrastructure and application stability and time to market. • Manages ITSM Tool (Ivanti/Heat IT Service Manager) including all administration, configurations and workflows. • Manages content and facilitates general IT Onboarding and Change Management training for entire IT department.• Realigned IT Process team into four separate team driven disciplines, which has since grown into individual IT departments. Show less

Project Manager

• Mar 2014 - May 2015

Project Manager II 2014 – 2015• Managed software upgrades, implementations, and interface projects. Provided go-live leadership, requirements documentation and executive communications of all active projects and initiatives. • Managed 9 concurrent accounts with combined annual revenue of $4.7 million.• Reduced staffing by 35% lowering company overhead $7,500,000 annually• Designed training programs and initial employee orientation packages which enhanced team development, team spirit and billable hours• Ensured all projects were properly budgeted and scoped, major milestones and resources identified and tracked. All projects are completed in accordance with project management policies, processes and procedures. Chaired committees and workgroups to support execution and implementation of projects and policies. • Projects included implementations of several new technologies applications and upgrades, an Active Directory Migration to a new domain and Exchange system, and Life Cycle management of unsupported Infrastructure.• Managed teams of configuration and interface analysts along with technical resources and developers. Show less

Portfolio Manager

• Sep 2007 - Mar 2014

• Oversaw managed print solutions, desk side services, and multi-vendor support to more than 3,000 sites nationally in all types of matrix environments. Directly responsible for service delivery, P&L performance, integrated change control, vendor management, compliance and staffing. Responsible for all organizational process assets for all company service accounts. Monitored revenues, margins and productivity to achieve year over year growth in company profit (30% record growth) and supported devices across accounts. This increased the printer maintenance division from two vendor accounts to nine due to increased customer satisfaction across supported customers. • Implemented new directives for growth and efficiency. Created revenue streams to increase monthly margins including: designed and negotiated a contract to double revenue in one year; redesigned all aspects of an account from a $600,000 monthly financial loss to profitability within first month; performed a work order audit that returned $104,000 in lost income in first month. • Negotiated pricing and contracts for both existing and potential accounts. • Reconfigured new company ticketing system to fit company service delivery requirements. This created all new metrics and reporting that were previously non-existent to allow us to perform gap analysis, as well as understand key performance areas for our customers. As part of this, we were also able to add technician tracking, time management tracking and the ability to update tickets by our technicians via phone. This allowed us to better manage company resources, update tickets in real time, and increase accuracy of ticket information. • Managed fifty-six (56) nationally located Field Service technicians overseeing payroll, schedules, work effort, coaching and counseling. • Master trainer for all service account employees (internal and BPO – Business Process Outsourcing) nationally. • Provided back-up coverage for COO and Operations Director. Show less

National Deployment Manager

• Jun 1998 - Sep 2007

• Area lead for Northeast United States Service delivery team. SME for all Workstation build/deployment strategies corporate-wide. Supported 24,000 seats in a Windows 95/XP/2000/2003/Vista/Citrix environment. • Oversaw all aspects of workstation replacement and environment conversion from Microsoft Windows 95 to XP at facilities across North America and Mexico. Included retention of all data on servers and workstations. • Conducted employee training of the “The EDS Way” course on Six Sigma business model and goals. Managed and trained all outsourced workforce at each location throughout deployment. • Honored for creating a new deployment process. Designed and implemented a methodology that shortened project duration by 8 weeks and was adopted as the new workstation deployment standard. Show less

Management Information Systems (MIS) Director

• Feb 1997 - Jun 1998

• Main decision maker for all IT Framework, methodology, software deployments. Directly responsible for P&L, vendor management, internal/external compliance and staffing. • Merged 18 separate state-wide locations into one corporately-managed Citrix network, moving data from manual to full automation and increasing profitability, accuracy and efficiency. • Designed and implemented initial mail server and internet firewall. • Audited existing Workstation compliance in 1997 which resulted in determining internal and vendor fraud • Managed all IT employees including responsibility for hiring, payroll, schedules, performance, coaching and counseling. • Decommissioned and replaced mainframe systems to current technologies. Show less