Experience

Dean Close Foundation

• United Kingdom
• Education Management
• 1 - 100 Employee

• HR Database Administrator

  • Apr 2022 - Present

• HR Data Input Operator

  • Jan 2022 - Mar 2022



Robinson Household

• Father-Daughter Time

  • Feb 2019 - Jan 2022

  • A very special time in which I was able to spend full time hours with my daughter in the months leading up to her starting school, and beyond; helping with her spoken language, and general confidence and skills • Home schooling during the COVID 19 pandemic • A very special time in which I was able to spend full time hours with my daughter in the months leading up to her starting school, and beyond; helping with her spoken language, and general confidence and skills • Home schooling during the COVID 19 pandemic



Robinson Excel Services

• Freelance VBA Developer & Data Analyst

  • Jul 2019 - Feb 2021

  • Flexible role, assisting a start up hospitality business • Building bespoke Excel projects heavily utilising Visual Basic for Applications; such as BI & MI Reporting dashboards, automation of statement production for third parties, and tools to allow bookkeeping to be conducted in house to cut down on expenditure and ensure full responsibility over the data being produced • Understanding the client's business, systems, and processes • Flexible role, assisting a start up hospitality business • Building bespoke Excel projects heavily utilising Visual Basic for Applications; such as BI & MI Reporting dashboards, automation of statement production for third parties, and tools to allow bookkeeping to be conducted in house to cut down on expenditure and ensure full responsibility over the data being produced • Understanding the client's business, systems, and processes



Just Go! Holidays

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Lead Sales Data Analyst

  • Jun 2015 - Jan 2019

  • Preparing and presenting both regular and ad hoc reports on every aspect of the company, utilising a combination of SQL and Microsoft Excel joined with an in-depth understanding of the business and a commitment to accuracy• Developing within Visual Basic for Applications a wide variety of macro-enabled spreadsheets to assist in consistent and accurate management of Marketing data, including the handling of customer mailing lists, and allowing commercial decisions to be made by myself or management• Managing yield through product consolidation and pricing reviews, optimising products to ensure maximum revenue potential, and assisting in ensuring tight controls are maintained on Marketing expenditure• Using historical customer data to plan the transport logistics behind new products, building in safeguards to protect against excessive expenditure• By 2017, supervising a team including two further Sales Data Analysts, planning schedules each week and providing leadership, training, and advice• Played an active role in the integration of Omega Holidays following its purchase by Just Go! Holidays• Professional Awards include Managers' Employee of the Year 2012, and Innovation Award 2017 Show less

• Tour Management & Sales Analyst

  • Aug 2011 - Jun 2015

  • Original incarnation of "Lead Sales Data Analyst" position

• Senior Reservations Assistant

  • Mar 2011 - Aug 2011

  • Full control over the Reservations Department in the absence of the Reservations Manager• Human resource management; staff rosters, break schedule, and task allocation

• Reservations Assistant

  • Jul 2010 - Mar 2011

  • Handling a wide variety of customer calls, including enquiries, new reservation s, complaints, and payments• Maintaining a balance between high levels of customer service, and efficient handling of the reservationprocess



Ramada Jarvis Hotels

• Hospitality
• 1 - 100 Employee

• Group Sales Executive

  • Jan 2010 - Jun 2010

  • Regular communication with group operators and intermediary sales agents, in relation to bookings made at four Ramada Jarvis hotels which had been rationalised into a cluster as part of company-wide restructuring• Obtaining sales figures, and requesting the release of unsold room stocks in order to return them to general sale, or, conversely, allocating additional stocks where deemed commercially sound• Transferring customer data from third parties into the company's reservation management system• Handling new group enquiries and offering rates, during the absence of the Sales Manager, including the exchange of contracts Show less

• General Assistant

  • Oct 2009 - Jun 2010

  • Highly-flexible role, incorporating tasks throughout all departments of the hotel as required by the business• Covering the reception desk for either short periods of time, or entire shifts• Controlling access to the Sebastian Coe Leisure Centre, registering new memberships, heath and safety checks (temperature and pH levels), and ensuring all public areas were kept clean and presentable at all times• Remained available in this capacity following promotion to Group Sales Executive

• Front of House Assistant

  • Mar 2008 - Oct 2009

  • Providing high levels of customer service to all guests checking in and out of the hotel, including the handling of complaints and queries• Ensuring financial accuracy and revenue protection, through card pre-authorisations, deposits, and the accurate handling of payments• Creating new reservations out-of-hours, and negotiating rates with prospective guests without a reservation



Coles

• United States

• Duty Manager

  • Sep 2007 - Jan 2008

  • Supplementary, temporary role, due to the periodic absence of a full-time Night Duty Manager• Full control over the supermarket during the evening and night fill shifts• Overseeing stock deliveries for all departments, managing their respective staff to take action as necessary• Reacting to security alerts and any other situations which could occur, taking action accordingly

• Assistant Meat Manager

  • Feb 2005 - Jan 2008

  • Stock management; maintaining a fine balance between insufficient and excessive stock volumes (due to the highly perishable nature of the product) through regular stocktaking and timely ordering processes• Handling departmental stock deliveries, verifying their accuracy and signing them off accordingly• Ensuring the shop floor displays were replenished at regular intervals and remained in a presentable state• Management of the departmental roster• Ensuring point-of-sale labelling and banners were correct and in good order Show less

• Night Service Supervisor

  • Apr 2004 - Feb 2005

  • Full control over the Service Department during evening shifts until the end of the day's trading• Handling of complaints elevated to myself by other members of the Service team, and the authorisation to provide discounts and refunds at my own discretion• Human resource management; staff rosters, break schedule, and task allocation• Securing of all cash floats, and reconciliation of all cash takings

• Service Assistant

  • Mar 2002 - Apr 2004

  • Providing high levels of customer service, and remaining calm in difficult situations• Balancing a cash float through the diligent and accurate handling of money