Experience

UNIFIED FIELD SERVICES

• United States
• Consumer Services
• 1 - 100 Employee

• Vice President Operations at Unified Field Services

  • Mar 2020 - Present



LG Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Sr. Service Operations Manager

  • Mar 2017 - Mar 2020

• Regional Service Manager - South and Central US

  • Oct 2014 - Mar 2017

• Assistant Manager DMS Operations

  • Nov 2013 - Oct 2014



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Deputy Field Marshal

  • Dec 2009 - Nov 2013

  Ensure the highest quality client experience by technically trained Agents, driving operational efficiency, and growing the business in an effort to support converging technologies.- Create consistency in service fulfillment execution – ultimately protect and grow the brand.- Work with District and Market Leadership in controlling costs and delivering productivity goals by monitoring and analyzing business trends/results on a daily, weekly and monthly basis.- Develop action plans to overcome performance gaps.- Teach and coach district and store personnel on effective sales-fulfillment practices.- Actively participate in Ride-a-longs to ensure SOP execution and operational effectiveness to positively impact client loyalty and grow the business.- Managing the complexities of a highly mobile workforce (including in home services, scheduling, client satisfaction, productivity) while teaching, coaching, and enforcing store and on-site SOP.- Manage escalations and communicates with store management, dispatch, district partners and corporate on customer issues.- Control costs and delivering productivity goals by monitoring and analyzing business trends and results.- Evaluate and develop employee business performance through coaching, training, career counseling, goals.

• Special Agent

  • Jun 2003 - Dec 2009

  Support all installations and technology migrations within an assigned territory.Review and approve installation plans.Allocate available resources necessary to complete jobs.Train staff on emerging technologies.Optimize productivity and profitability while upholding customer satisfaction.



ATTO Technology

• United States
• Technology, Information and Internet

• Technical Specialist II

  • Aug 2002 - Nov 2004

  Technical liaison to end-users and customers by interacting with them to answer their questions, requests, or issues about ATTO’s products and technology.Assisting with technical qualifications, benchmarks, and competitive analysis of our products. Technical liaison to end-users and customers by interacting with them to answer their questions, requests, or issues about ATTO’s products and technology.Assisting with technical qualifications, benchmarks, and competitive analysis of our products.



Verdi & Company

• Banking
• 1 - 100 Employee

• Network Administrator

  • Aug 2001 - Jun 2003

  Design, support, maintain, and evaluate computer networking and telecommunicationsystems; install, configure, and maintain both physical and virtual computer servers; maintain employee network, e-mail and card key access accounts; performed other related duties as assigned. Design, support, maintain, and evaluate computer networking and telecommunicationsystems; install, configure, and maintain both physical and virtual computer servers; maintain employee network, e-mail and card key access accounts; performed other related duties as assigned.