Experience

Vets First Choice

• United States
• Veterinary Services
• 1 - 100 Employee

• Atlas Account Manager

  • Sep 2018 - Present



Wayfair

• United States
• Retail
• 700 & Above Employee

• Business Account Manager

  • Jul 2016 - Dec 2016

  Manage sales to professional trade accounts. Focus on new account acquisition and retention. Discover and analyze customer needs. Determine which features/benefits of Wayfair will appeal to the customer. Develop deep subject matter expertise on our products and suppliers. Manage sales to professional trade accounts. Focus on new account acquisition and retention. Discover and analyze customer needs. Determine which features/benefits of Wayfair will appeal to the customer. Develop deep subject matter expertise on our products and suppliers.



BRL Direct

• Account Manager

  • 2011 - 2015

  Build “book of business” and increase the LTV of customers. Make welcome, compliance, cross sell, and reorder calls to new and existing customers. Present promotions and cross-sell products to the existing customer base. Fluently navigate multiple computer systems. Build “book of business” and increase the LTV of customers. Make welcome, compliance, cross sell, and reorder calls to new and existing customers. Present promotions and cross-sell products to the existing customer base. Fluently navigate multiple computer systems.



Preval

• Sales Manager

  • 2010 - 2011

  Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations. Monitor inbound calls to improve quality, minimize errors and track personnel performance. Coach, motivate and retain staff. Develop training and compensation plans. Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations. Monitor inbound calls to improve quality, minimize errors and track personnel performance. Coach, motivate and retain staff. Develop training and compensation plans.



Legacy Publishing Group

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Online Partnership Manager

  • 2007 - 2009

  Manage and develop online affiliate relationships. Provide marketing advice and creative analysis to our affiliate partners. Ensure compliance of affiliate terms and conditions. Maintain, track, and report on affiliate ROI. Manage and develop online affiliate relationships. Provide marketing advice and creative analysis to our affiliate partners. Ensure compliance of affiliate terms and conditions. Maintain, track, and report on affiliate ROI.



SelfWorx

• DRM Executive

  • 2001 - 2007

  Sales Manager 2007Sales Representative of the Year 2006People’s Choice Sales Representative of the Year 2005Extreme Team/ Mentor/ Supervisor 2002Sales Agent 2001 Sales Manager 2007Sales Representative of the Year 2006People’s Choice Sales Representative of the Year 2005Extreme Team/ Mentor/ Supervisor 2002Sales Agent 2001



The Economist Intelligence Unit (The EIU)

• United Kingdom
• Information Services
• 1 - 100 Employee

• Manager, Strategic Marketing

  • 1993 - 2000

  Oversee generation and distribution of all sales and marketing leads. Identify customers and inquiries with demographic and behavioral attributes for targeting and market segmentation analysis. Track and analyze key performance indicators for EIU directors, senior sales managers, and marketing and account managers. Gather and report customer feedback for new product development. Oversee generation and distribution of all sales and marketing leads. Identify customers and inquiries with demographic and behavioral attributes for targeting and market segmentation analysis. Track and analyze key performance indicators for EIU directors, senior sales managers, and marketing and account managers. Gather and report customer feedback for new product development.



John Wiley & Sons Singapore

• Book and Periodical Publishing
• 1 - 100 Employee

• Telemarketing Sales Manager

  • 1987 - 1993

  Manage in-house TeleSales Department for both inbound and outbound sales. Hire and train 20 in-house TeleSales representatives. Conduct 50 telemarketing campaigns. Manage in-house TeleSales Department for both inbound and outbound sales. Hire and train 20 in-house TeleSales representatives. Conduct 50 telemarketing campaigns.