Scott Dunham

Director Operations Center at Conterra Networks
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte Metro
Languages
  • English -
Skills

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Bio

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Experience

  • Conterra Networks
    • United States
    • Telecommunications
    • 200 - 300 Employee
    • Director Operations Center
      • Aug 2023 - Present

  • Segra
    • United States
    • Telecommunications
    • 500 - 600 Employee
    • Director of Network Operations Center
      • Jul 2022 - Aug 2023

    • Sr. Manager Elite CNOC
      • May 2020 - Jul 2022

  • Windstream
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Staff Manager Elite NOC
      • Jan 2015 - May 2020

      Responsible for the Voice, Data, and Off hours teams within the Elite NOC.Advantages of the Elite NOCNOC-to-NOC interaction, allowing customers technical staff the ability to work directly with their peers at Windstream.A dedicated toll-free number with direct access to tenured Analysts, expedited trouble ticket creation, and expedited resolution.Unmatched service and support, including abbreviated response intervals for all trouble incidents.24 × 7 circuit monitoring with proactive ticket creation.Monthly and quarterly incident reports, including resolution detail and Mean Time to Repair (MTTR) statistics.Recurring meetings with management to review reports, address concerns, and work on strengthening the partnership between Windstream and the customer. Show less

    • Elite NOC Senior Consultant
      • Dec 2014 - Dec 2015

  • Windstream
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Manager Business Service Activation Team
      • Nov 2012 - Jan 2014

  • PAETEC
    • Manager Network Operations Center
      • Feb 2010 - Nov 2011

      Currently managing the Voice team with Network Operations Center. The team is comprised of technicians who work all routing troubles related to the TDM and VoIP network.

    • Supervisor Network Operations Center
      • Dec 2008 - Jul 2010

      I supervised the routing and translations team in the NOC.

    • NOC ENGINEER
      • Nov 2007 - Dec 2009

      Responsible for the engineering level support of Network Operations Network Service Center (NSC), Network Operations Center (NOC), Network Health Center, Operations, and network engineering teams.

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