Scott Cramer

Director, Customer Success at Myriota
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Contact Information
us****@****om
(386) 825-5501
Location
Adelaide, South Australia, Australia, AU

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Callie Burke

Scott is the kind of co-worker we all dream of having. He provides a wealth of knowledge, guidance and support to those in need while also being a keen sounding board for new ideas to be bounced off of. Scott's ability to seamlessly blend his communication skills into various settings and platforms is one to be envied, and is only outdone by his amazing work ethic. Any workplace would be lucky to have him.

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Experience

    • Australia
    • Telecommunications
    • 1 - 100 Employee
    • Director, Customer Success
      • Jun 2022 - Present

      Building a customer centric team to bring Myriota enabled devices to the world.

    • Technical Account Manager
      • Jan 2021 - Jun 2022

      Managing the introduction of Myriota's technology to new customers as well as maintaining continuous communication with them through product development and certification.Constant collaboration with Myriota's Engineering, Product, Support and Service Delivery teams to ensure the customer is fully supported to develop Myriota enabled products.

    • Australia
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Technical Services Manager
      • Jul 2019 - Jan 2021

      Managing Haneco Lighting's Technical Services team which provides Technical Support, Training, Project Management/Estimation and QA to a national customer base.

    • Team Lead - Technical Support & Training
      • Jan 2019 - Jul 2019

      Leading the Technical Support and Training Team for a national customer base. Actively developing & delivering internal/external training on a broad range of products. Leading the QA reporting and Project Coordination for Haneco Lighting's core lighting offer.

    • Product Application Specialist
      • Nov 2017 - Jan 2019

      Working within the Technical Team to primarily provide solutions and training to internal/external customers. Developing and conducting a company wide internal technical training program. Providing guidance to the product development team on Australian standards, government rebate programs and the relevant testing/reporting.

    • France
    • Automation Machinery Manufacturing
    • 700 & Above Employee
    • Customer Training Specialist
      • Aug 2013 - Nov 2017

      Dedicated customer trainer for Schneider Electric's Lighting Control/Power Management systems for a national customer base. Developing and delivering face-to-face technical training courses.

    • Product Application Engineer
      • Feb 2010 - Aug 2013

      Responsible for the architecture design and quotation of PLC, SCADA, HMI, Motor Control and Telemetry solutions for Schneider Electric Industry in the SA/NT region. Solutions delivered were primarily in Water, Mining and Infrastructure.

    • Sales Support Engineer
      • Feb 2008 - Jan 2010

      Performing technical sales support for the local sales team of Schneider Electric. Responsibilities included quotations, technical support and simple solution design.

    • Technical Support Engineer
      • Feb 2007 - Jan 2008

      Provided technical support for the Clipsal range of products, specifically the C-Bus lighting control system as part of the national support call centre.

    • Apprentice - Electronic Engineering
      • Feb 2003 - Feb 2007

      Four year apprenticeship with Clipsal Integrated Systems. Education focused on Electronic Engineering, obtaining a Trade qualification and Diploma in Electronic Engineering.

Education

  • TAFE SA
    Diploma Electronic Engineering, Electrical and Electronics Engineering
    2003 - 2007
  • Training and Skills Commission
    Trade Certificate, Electronics Tradesperson
    2003 - 2007
  • Business SA - Chamber of Commerce and Industry South Australia
    Health and Safety Representative Training Year 3
  • MR WED Training and Assessment
    Cert IV, Training and Assessment
    2013 - 2013
  • Schneider Electric
    System Architecture Expert (SAE) Master Certification - Module 2
  • Schneider Electric
    System Architecture Expert (SAE) Master Certification - Module 1

Community

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