IT and Security Manager

• Sep 2022 - Present

IT and Security Adminstrator

• Jan 2021 - Sep 2022

Administration, development and support of the IT infrastructure. Develop processes and implement systems to protect the company against external cybersecurity attacks, through ongoing threat analysis and preventative action. Participate in cybersecurity risk assessment, both internally and with external stakeholders (including partners and customers). Oversee Security related training programs and maintain IT and Security documentation and policies.

Senior IT Technician

• Jan 2016 - Jan 2021

Provide general technical support to client’s infrastructure and support incidents. Support business ideas and offer best working practices. Aid in junior staff development acting as an experienced team member. Liaise with multiple clients ensuring all SLA's are met and strong business relationships are maintained. Project implementation and leadership. IT and Security audits and assisting clients through Security certification. One year spent as acting Helpdesk Manager and a member of the Management Team. Show less

IT/Web Support

• Jan 2015 - Jan 2016

Supporting Desktops, Servers and network infrastructure. IT procurement. Network Policy and documentation. Ongoing development of Company website in Magento. Responsible for Search Engine Optimisation and Digital Marketing and reporting performance to management. Development of company Intranet in SharePoint. Product photography. Marketing activities. Supporting Desktops, Servers and network infrastructure. IT procurement. Network Policy and documentation. Ongoing development of Company website in Magento. Responsible for Search Engine Optimisation and Digital Marketing and reporting performance to management. Development of company Intranet in SharePoint. Product photography. Marketing activities.

ICT Support Manager

• Oct 2011 - Dec 2014

Managing and leading the IT Support Team. Planning and delivery of IT and web projects, budget control, client and supplier liaison, training, project management and both IT and customer support, Maintaining IT and audio visual systems. Creation and implementation of key IT policies. Development of College web based systems including intranets, Virtual Learning Environments and customer facing websites. Supporting teaching staff in the development and delivery of e-learning and ICT systems. Lead member of the ILT Strategy Group, identifying, developing and delivering systems and training to enhance the use of technology within the College. Show less

E-Learning/Web Developer

• Mar 2008 - Oct 2011

Member of a small team responsible for the College’s IT infrastructure. With emphasis on developing content and maintaining the College websites, Intranets and the College VLE and associated infrastructures and policy documents. PC and Infrastructure support as required.

Senior Web Developer

• Mar 2004 - Mar 2008

Member of a small team of developers working on commercial bespoke websites for a wide spectrum of clients based mainly in the SME market. Duties include design; development, implementation and updating of client sites, and associated print work as required. Responsible for website marketing strategies and search engine optimisation. Member of the management team, involved in the process of making key business changes as required and supporting staff accordingly. Client IT support work as required. Show less

Executive Officer (IT) – Intranet Development & Support

• May 1999 - Mar 2004

Lead member of a small team responsible for development of the Agency's award winning Corporate Intranet from initial design to post implementation support. Provision of advice to customers and senior management on Intranet policy and design, and development of their initial thoughts into final products, including web pages, graphics and online databases using ASP. Acting as the single point of contact with other Ministry of Defence agencies, departments and the commercial sector on all matters concerning Intranet provision connectivity, enhancement and operation. Show less

Administrative Officer (IT) – PC & Communications Support

• May 1996 - May 1999

Team member with responsibilities for the installation, configuration and subsequent support of Windows communications infrastructure. A combination of professional training and practical experience resulted in considerable expertise in network support. Other tasks included participation in PC & software roll out programmes in throughout Agency sites. Introduction, design and subsequent support of the Agency's Corporate Intranet. Involved in the team for the collocation of staff throughout all sites. Show less