Experience

Eurofins Viracor BioPharma Services

• United States
• Biotechnology Research
• 1 - 100 Employee

• Biomedical Equipment Technician

  • Sep 2021 - Present



Sysmex America, Inc.

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Field Services Engineer

  • Jul 2007 - Jan 2022

  Sysmex America, Kansas City Kansas, July 2007 – Present Essential Duties and Responsibilities: Install, maintain and repair Sysmex instruments and systems, including: • Identifying and analyzing instrument problems, • Repairing to meet specifications, • Escalating exceptional issues to minimize customer down-time. • Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies. • Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes. • Monitor and respond to communication devices during all scheduled times. 2. Support and provide ownership of technical issues at existing customer sites. 3. Work cross-functionally with other Sysmex Associates (SE/TC/HSAM/CAS) to ensure total customer resolution and maximize very satisfied customer base. 4. Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records. 5. Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates. 6. Miscellaneous duties include: • Maintain expenses within guidelines • Maintain high level of customer account management and organization skills • Maintain control of parts inventory and all company property • Perform duties in such a manner as to develop confidence, promote goodwill, and Maintain or improve credibility with regard to quality of products and customer service • Promote Sysmex America, Inc. as a leader in the diagnostic market • Promote effective, positive and productive communication and teamwork between all Sysmex personnel. Other duties and projects as assigned. KU Medical Center (Teksystems Contractor), KC MO, Dec. 2004 – July 2007 Show less