Experience

Bill Thomas Camper Sales

• United States
• Retail
• 1 - 100 Employee

• Sales Specialist

  • Oct 2019 - Present



St Louis RV

• 1080 West Terra Lane O'Fallon MO 63366

• Business Office Manager

  • May 2013 - Oct 2019

  Currently I’m working as a Business Manager at Travers St. Louis RV where I serve as a subject matter expert for evaluating applications against the established criteria, determining risk assessments, determining client’s financials positions, and negotiating all contracts. It is worth mentioning that, I articulate the benefits of dealer financing in lieu of cash payments and advise customers on the importance of service contracts to provide beer product experiences and gap insurance benefits. I oversee all aspects of official correspondence, scheduling, record management, and client communication. The following are highlights of my contributions to Travers St. Louis RV; ☛ Successfully generated average revenue of $3,250 per vehicle. ☛ Streamlined office operations and increased overall efficiency by automating office procedures, eliminating redundancies, and leading process improvement initiatives. ☛ Generated new business and augmented revenue growth by establishing profitable partnerships within business community and representing the organization at key industry events. ☛ Consistently achieved high customer satisfaction ratings by promptly resolving conflicts, building ensuring customer relationships, and acting as a trusted advisor. ☛ Ensured cross-departmental collaboration and built productive relationships through maintaining effective communication. ☛ Delivered best-in-class customer experiences and enhanced loyalty by providing excellent customer service and support. ☛ Improved profitability by securing contracts at favorable term and strategically negotiating rates with banking institutions.



Apache Village RV

• Hazelwood MO

• Business Office Manager

  • Apr 2007 - May 2013

  I worked as a Finance Manager in Apache Village RV, I hold concurrent responsibility for counseling customers on the importance of service contracts, training new hires, and reviewing credit applications to determine approval, rejection, or modification requirements. Additionally, I led contract development and negotiation process and liaised with financial institutions to complete financing. The following are highlights of my contributions to Apache Village RV; ☛ Consistently earned recognition from senior management for demonstrating performance excellence and setting exemplary standards of commitment and dedication.



First Financial Planners

• Financial Services
• 1 - 100 Employee

• Rep Support Manager

  • Mar 1998 - Feb 2003

  Trained and managed the call center for investment advisors to call in with questions. Trained and managed the call center for investment advisors to call in with questions.



Edward Jones

• United States
• Financial Services
• 700 & Above Employee

• Operations Specialist

  • Apr 1988 - Mar 1998

  Operations Operations