Client Relations Manager

• Feb 2021 - Present

Senior Field Service Engineer

• Sep 2012 - Oct 2020

Developed and nurtured relationship between company and new aircraft owners, managed all post-delivery contact with customers. No notice travel to remote sites for “On Site” support to maintenance teams for avionics and mechanical issues. Managed interactions between customers, dealers, major suppliers, and technical support personnel resolving complex technical and customer satisfaction issues. • Saved company approximately $125,000 by reducing excess inventory and shipping costs. • Provided field and technical support to 45 customers across Western Europe, Canada and the Eastern United States. Resolved complex avionics and mechanical issues ensuring 100% customer satisfaction. • Designed and implemented “hands-on” technical training programs for 15-20 Aircraft Maintenance Technicians and all Field Service Engineers; ensured all fully trained within 90 days of employment. • Experienced in turbine-powered aircraft operations and field support practices. • Routinely negotiated good faith compensation with aircraft owners during maintenance difficulties to preserve the company image and customer satisfaction. Show less

Technical Specialist

• Apr 2008 - Sep 2012

Technical support to customers and authorized maintenance facilities. Developed relationships with other company units, customers, operators, suppliers, technical representatives, engineers and maintenance technicians, providing and obtaining operational and technical information. • Developed procedures for and performed audits of 24 authorized service providers ensuring compliance with contractual obligations. Created standardized audit procedures and checklists for authorized service providers; adopted as the standard for all Embraer facilities worldwide. • Appointed as Lean 6 Sigma cell leader for three company owned service providers; led all 3 cells to bronze certification within eight months. • Performed troubleshooting of avionics and mechanical issues and identified the need for repair or replacement. Show less

Maintenance Manager

• Apr 2005 - Apr 2008

Managed the maintenance department under the Director of Maintenance. Manager of 5 Aircraft Maintenance Technicians and all maintenance activities. Coordinated all maintenance activities on 5 company owned aircraft and 10 to 12 customer owned aircraft per week. Ensured the accuracy and completeness of all maintenance documentation per Federal Aviation Regulations. Daily coordination with the aircraft charter department to ensure company operated aircraft were mission ready and properly configured to meet flight schedules. Show less

Aircraft Maintenance Technician (Line Maintenance) ETOPS Qualified

• Feb 1998 - Feb 2005

Completed all aircraft maintenance and inspections using approved technical manuals, engineering drawings, electrical and hydraulic schematics. Extensive experience in trouble shooting, inspection and repair of hydraulic, fuel, electrical and electronics systems, structures, turbine engines, heating, air-conditioning and plumbing as well as routine and non-routine inspections. MD88 and 737-200-JT8, 737-800-CFM56, 757-200-P&W 2000, 767-200 CF6-80A, 767-300 P&W 4000 and 767-400ER CF6-80C FADEC Completed all aircraft maintenance and inspections using approved technical manuals, engineering drawings, electrical and hydraulic schematics. Extensive experience in trouble shooting, inspection and repair of hydraulic, fuel, electrical and electronics systems, structures, turbine engines, heating, air-conditioning and plumbing as well as routine and non-routine inspections. MD88 and 737-200-JT8, 737-800-CFM56, 757-200-P&W 2000, 767-200 CF6-80A, 767-300 P&W 4000 and 767-400ER CF6-80C FADEC

Structural Repair Technician

• Apr 1994 - Feb 1998

Performed major structural repairs and modifications on commercial aircraft utilizing Structural Repair Manuals and engineering drawings. Performed major structural repairs and modifications on commercial aircraft utilizing Structural Repair Manuals and engineering drawings.