Experience

Zurich Australia

• Financial Services
• 400 - 500 Employee

• Senior Business Analyst

  • Feb 2018 - Present



Allianz Insurance

• United Kingdom
• Insurance
• 700 & Above Employee

• Senior Business Analyst

  • 2016 - Feb 2018



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Business Analyst Lead/Senior Business Analyst

  • Feb 2015 - Dec 2015

  Lead and manage a team of 4 business analysts for the delivery of a General Insurance project to create new and improved products on a web based underwriting platform that supports multiple general insurance products and has full policy life cycle functionality for our Zurich broker network. Achievements include: • Lead business analyst for enhancing the Zurich Commercial Motor and Motor fleet offering on our General Insurance web based underwriting platform with the goal of optimizing broker take up and increasing Gross Written Premium (GWP) by 60% over 5 years • Elicit business requirements from major business stakeholders including Head of Customer Development, Head of Portfolio Management and Head of Head of Motor. • Planned the analysis activities and identified the business analysis resources for all project work streams including implementation of CTP, implementation of regulatory privacy requirements and updating pricing across multiple products on our general insurance web based underwriting platform Show less



Zurich Australia

• Financial Services
• 400 - 500 Employee

• Senior Business Analyst

  • Jun 2003 - Feb 2015

  Lead Business Analyst on both General Insurance and, Life risk and Investments programs to develop web based underwriting and enquiry platforms.Achievements include:• Lead business analyst for development of an online fast flow solution for our General Insurance Mid-Market products – Industrial Special Risks, Broadform Liability and Motor Fleet – for our brokers and underwriters. The project goal was to be first to market with an online offering for these products and increase GWP by 100% over 5 years. This required engaging major business stakeholders Head of Commercial Underwriting, Head of Customer Development and Head of Portfolio Management• Lead business analyst for the implementation of the Business Travel product on our General Insurance web based underwriting platform, with the goal of increasing the profitability of the Accident and Health portfolio while maintaining processing costs. This was achieved with the engagement of the National Underwriter for Accident and Health• Business and process analysis for the organizational restructure of Associated Marine that required a 30% reduction in resource costs and the centralization of claims and underwriting processes• Lead business analyst for the implementation of the Life and Investment Customer web based portal that provided customers online access to their investment and insurance balances. Requirements elicitation with multiple product managers across life risk and investment together with the life actuarial team• Requirements definition and analysis for Life Risk quotation web based platform to enable brokers to access online quotes for a variety of life risk products Show less

• Business Analyst

  • May 2000 - Jun 2003

  Achievements include: • Analysis and requirements definition for the initial implementation of the General Insurance web based underwriting platform available to both brokers and underwriters• Analysis and business requirements for ‘Virtual Customer’, a common customer database across General Insurance and Life and Investments

• Client Service Team Leader for Life Risk and Investments

  • Nov 1996 - May 2000

  Lead a team of 6 to 8 client service representatives in the Life Risk and Investments Client Service Centre. The team was responsible for managing telephone and administration enquiries from brokers and direct clients.Achievements include: • Developed team skills and provided leadership via coaching, mentoring and encouraging team participation in decision making, distribution of workload and problem solving• Motivated staff and imbued a high level of customer focus. Developed a culture where team members are encouraged to use initiative and to think laterally in order to creatively solve problems• Allocated resources and formulated rosters for liaising directly with brokers and branch personnel in order to resolve difficult, complex and sensitive issues• Continually reviewed work practices and procedures in order to refine and improve the level of service delivered to agents and clients• Co-ordinate with other team leaders to identify operational and systems problems and review with appropriate divisions Show less

• Client Service Officer

  • Jul 1995 - Nov 1996

  Achievements include:* Managed written and telephone enquiries from existing policy holders, advisers and their associates relating to superannuation, ordinary investment policies, unit trusts and all risk policies ;



Legal and General Pty Ltd

• Client Service Officer

  • Nov 1988 - Mar 1995

  Achievements include: * Manage all telephone enquiries from clients and advisers regarding superannuation, investments and risk policies within a call centre environment ; Achievements include: * Manage all telephone enquiries from clients and advisers regarding superannuation, investments and risk policies within a call centre environment ;



ANZ

• Australia
• Banking
• 700 & Above Employee

• Bank teller

  • Feb 1985 - Nov 1988

  Responsibilities include: * Bank teller, manage term deposits and assistant to bank manager Responsibilities include: * Bank teller, manage term deposits and assistant to bank manager