24*7 Senior Service Desk Analyst

• Jan 2022 - Present

Delivery Driver

• Mar 2020 - Jan 2022

Ikea for Business deliveries driving long wheel base transit and 3.5 tonne Luton style vans. Ikea for Business deliveries driving long wheel base transit and 3.5 tonne Luton style vans.

Delivery Driver

• Feb 2017 - Mar 2020

Deliveries and collections for Ikea Warrington driving long wheel base transit and 3.5 tonne Luton style vans. Deliveries and collections for Ikea Warrington driving long wheel base transit and 3.5 tonne Luton style vans.

Senior iSeries Operations Analyst

• Aug 2007 - Aug 2013

Provide 2nd level support, including out of hours on call support in the evening and at weekends.iSeries backup and disaster recovery management using replication to HA systems and BRMS.iSeries operating system upgrades and PTF installation.iSeries software and hardware management using HMC, iSeries Access, iSeries Navigator. Provide 2nd level support, including out of hours on call support in the evening and at weekends.iSeries backup and disaster recovery management using replication to HA systems and BRMS.iSeries operating system upgrades and PTF installation.iSeries software and hardware management using HMC, iSeries Access, iSeries Navigator.

Managed Services 2nd level support

• Jul 2006 - Aug 2007

Provide 2nd level support, including out of hours on call support in the evening and at weekends..iSeries backup and disaster recovery management using BRMS.iSeries operating system upgrades and PTF installation.iSeries hardware management.Provide cover for operations staff (shift work).Deputise for Managed Services manager in his absence.In August 2006 I was part of a two man team that successfully migrated a customer from a model 830 running V5R2 to a model i520 running V5R3.

iSeries (AS400) Shift Operations Analyst

• Mar 2004 - Jul 2006

24x7 shift operations monitoring iSeries systems on site and remotely. iSeries backup and disaster recovery management using replication to HA systems and BRMS.iSeries operating system upgrades and PTF installation.iSeries software and hardware management using HMC, iSeries Access, iSeries Navigator.In September 2004 I passed the IBM iSeries Command Operations V5R2 exam.

Technical Support Manager

• Jul 1992 - Apr 2003

Gave on-line training and answered technical queries to customers trialling and purchasing the company’s application generator product, ‘Genesis V’. This required a deep understanding of the product and AS/400 operations and communications. The company had 200 active customers world wide, and there are on average one dozen queries each day.I installed the support software at the USA office and trained local staff in giving front line support. While in the USA I also visited a customer’s site to get feedback on how to improve customer support.Researched, developed and implemented interaction between AS/400 and PC network As the only person in the organisation with PC knowledge I organised the purchase of all the necessary equipment, enabling the AS/400 developers and the telemarketing staff to have access direct to the AS/400 and the internet. This included building a large server PC from component parts and configuring of an ISDN router.I was responsible for electronic communication with, and distribution to, worldwide clients. I advised the managing director on PC based products available for setting up web based tutorials, documentation, distribution and marketing. From 1998 I was responsible for co-ordinating design and content of the Genesis V website and performed 90% of the effort to create it.