Experience

DAZN Bet

• Payments Analyst



LiveScore Group

• United Kingdom
• Spectator Sports
• 200 - 300 Employee

• Fraud and Risk Analyst.

  • Feb 2021 - Jul 2022

  Reviewing and Releasing transactions for customers in the given SLA period. Support customers to resolve inquiries via email in a timely and professional manner and providing a great service. Dealing with and completing chargeback and representments, via PayPal and all major Banks. Completing Daily reports via excel such as Bonus abuse, Postcode checks and Duplicate accounts. Allocating staff to tasks and generally helping the team with any questions they have. Reviewing and Releasing transactions for customers in the given SLA period. Support customers to resolve inquiries via email in a timely and professional manner and providing a great service. Dealing with and completing chargeback and representments, via PayPal and all major Banks. Completing Daily reports via excel such as Bonus abuse, Postcode checks and Duplicate accounts. Allocating staff to tasks and generally helping the team with any questions they have.



BET INDEX

• AML Officer

  • Mar 2020 - Feb 2021

  Carry out investigations to ascertain a customer’s source of wealth. Review customers documents and make a decision on if the customers funds originated from a legitimate source , whilst making sure the trader can sustain their level of spend on the platform. Carrying out daily and Monthly tasks whilst improving processes in relation to anti money laundering. Carry out investigations to ascertain a customer’s source of wealth. Review customers documents and make a decision on if the customers funds originated from a legitimate source , whilst making sure the trader can sustain their level of spend on the platform. Carrying out daily and Monthly tasks whilst improving processes in relation to anti money laundering.



Ladbrokes Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• VIP Premier Customer service

  • Sep 2018 - May 2019

  Placing and settling bets for the company's highest value customers was the main focus.Attending to customers queries via telephone, email and live chat and making decisions on thespot regarding their account and liaising with players account managers.

• Customer Service Representative

  • Jan 2017 - Sep 2018

  Attending to customers queries via telephone, email and live chat.