Information Technology Infrastructure Manager

• Oct 2021 - Present

Reporting directly to the IT Director, the IT Infrastructure Manager is responsible for all IT infrastructure within the agency. Duties include longer term IT infrastructure roadmaps to cover system lifecycles and beyond, project management, monitoring and reporting, budget planning and management, supervision of IT Network and IT Project staff. Designed new Aruba SD-WAN implementation to replace existing VeloCloud solution. Started upgrades of WAN circuits across sixteen offices to enterprise fiber optic. Reviewed, selected, and developed pilot deployments of smart phone based VoIP solutions with SMS/MMS capability to select a system appropriate to current business requirements. Upgraded all offices to centrally cloud managed network switches (Aruba switches and Aruba Central). Conducted wireless surveys of all offices to redesign wireless access point deployment. Show less

Network Infrastructure Service Specialist

• Oct 2021 - Present

Provides Enterprise and Tactical Infrastructure knowledge, experience, and integration to the Cyber Protection Team (CPT). The Network Technician supports CPT Elements, in understanding network topologies and technologies, defining mission scope, and identifying Cyber Key Terrain (C-KT). Responsible for coordinating the connection between the CPT Deployable DCO System and the mission owner network, sensor deployment, WAN configurations, and planning changes to mission owner networks, in support of DCO. Conduct comprehensive on-site vulnerability evaluations of network infrastructure devices, on operational National Security Systems/ Critical Infrastructure/ DoD /IC/ Federal Government networks (including but not limited to NIPR, SIPR, JWICS, State Dept, DoD, OHS, FBI, COCOMs). Deployable Defensive Systems - Modular (DDS-M) Master Gunner. Show less

Network Analyst Crew Lead

• Oct 2020 - Sep 2021

180 CPT Mission Element (ME) Network Analyst Team Lead, supporting 1CYBN, CPB, and ARCYBER. Leads a team comprised of highly specialized Cyber Warfare enlisted soldiers. Responsible for the analysis of tactical network Defensive Cyber Operations (DCO) in support of U.S. Government, Military and Joint Operations in the U.S. Army Service Mission area of responsibility. Directs training and readiness actions for Network Analyst Team and advises the ME Lead on all aspects of Cyber Incident Response activities. Plans and coordinates network DCO in support of critical DoD infrastructure and assets. Leads execution of analysis and defense of functional Mission Analysis by aligning ME capabilities to mission owner requirements in order to engage all forms of Malicious Cyber Activity. Deployable Defensive Systems - Modular (DDS-M) Master Gunner. Show less

Network Infrastructure Service Specialist

• Nov 2019 - Oct 2020

Network Engineer in support of defensive cyber security operations. Provide network infrastructure subject matter expert support to network defenders, to include reviewing network infrastructure configurations and recommending improvements. Deploy, configure, and maintain Deployable Defensive Systems – Modular (DDS-M), to include the following sub-systems, Palo Alto virtual firewall, Dell data center switches, hyper converged server hardware utilizing Red Hat Enterprise Virtualization environment. Provide specialized network data/traffic analysis in support of host and network analyst teams. Show less

Network Technician

• Sep 2016 - Nov 2019

Provided network engineering services, supporting mobile satellite communications data and voice networks. Configured, operated, and maintained Cisco networking hardware and Call Manager application, Riverbed Accelerator, ViaSat satellite modem. Act as subject matter expert for all information system data and voice networks for commanding officer and other leadership and planners. Developed and managed cyber security training/certification program for unit to meet DoD 8570 requirements.

Computer Network Defense Analyst

• Nov 2014 - Sep 2016

Close Network Defense Analyst operating on a Cyber Readiness (White) Team, providing compliance, policy, and operational readiness review. Operated as network infrastructure subject matter expert assisting Support (Green) and Mission Protection (Blue) teams in mission network defense.

Nodal Network Systems Operator-Maintainer

• Jan 2013 - Oct 2014

Provided enterprise network planning and guidance to the 304th SBDE management and executive staff. Provided advanced network trouble shooting. Acted as liaison to the 397th Signal Company (SC), as well as trainer and mentor to their network specialist. Per operating procedures, installed, configured, and maintained the 304th SBDE’s enterprise servers and services composed of NetApp SAN files servers, Dell Dart Frog blade servers running ESXI 5.5 to host Microsoft Server 2008 running Active Directory, Exchange, SharePoint, file and print servers, TeamSpeak VoIP server, and several custom military applications to include a custom ESRI ArcGIS system. Monitored and controlled 304th SBDE local and remote networks using SolarWinds software. Show less

Brigade Health Care Sergeant

• Aug 2010 - Feb 2013

Senior Combat Medic for the 304th Sustainment Brigade.

Information Management Officer (IMO)/Electronic Health Records System Administrator

• Jan 2009 - Jul 2010

Responsible for all company automation and communicates equipment spread across six camps in Kuwait. Supervised soldiers trained to administer company’s automation and communications equipment. Administered MC4 system’s Windows 2003 server computer for receiving and transmitting patient medical data to high echelon (Non-Active Directory Network). Lead company’s mandated migration from Windows XP to Windows Vista and was first unit in Kuwait area of operations to successfully migrate all applications to Windows Vista. Imaged and configured computers to access Southwest Asia (SWA) network. Received and reviewed weekly information assurance vulnerability alert (IAVA) reports and brought all non-compliance systems into compliance. Performed network and local data backups. Tier One and Two Technical Support. Show less

Health Care Specialist (Ground Ambulance)

• Mar 2003 - Dec 2008

Combat Medic with the 437th Medical Company (Ground Ambulance).

Automated Systems Analyst II

• Jun 2016 - May 2017

Embedded IT Analyst to assist Children and Youth Collaborative Services (CYCS) program with business process automation, reporting, program data analysis, and small database design, implementation, and support. Represent CYCS program management as program subject matter expert for IT projects affecting CYCS. Use SAS Enterprise Guide and SAS Data Warehousing to perform analysis and reporting of data contained in multiple disparate and unconnected databases. Embedded IT Analyst to assist Children and Youth Collaborative Services (CYCS) program with business process automation, reporting, program data analysis, and small database design, implementation, and support. Represent CYCS program management as program subject matter expert for IT projects affecting CYCS. Use SAS Enterprise Guide and SAS Data Warehousing to perform analysis and reporting of data contained in multiple disparate and unconnected databases.

Network Engineer/Network Team Lead

• Feb 2015 - Jun 2016

Began network infrastructure improvement projects: Upgraded network devices to increase network bandwidth and port dense to meet an increased user/device connection demand, while implementing standard cable identification standards to ease trouble shooting process. Restructured MCTOG’s classified and smaller unclassified networks IP subnets and assignments to maximize available IP addresses and more logically organize subnets and increase access control options. Implemented IP restructure in a three-phase process to minimize network interruptions. Supervised and trained two network specialists. Implemented best practice network architecture to remove all possible single points of failure, while increasing available network bandwidth. Lead worker on data center refresh projected, redesigned former data center design for new and increased equipment volume, design aspects included: physical machine placement, server and storage appliances clustering, virtual machine distribution, networking, power, and cooling. Implemented data center refresh in stages that allowed for zero downtime. Set up new data center server and SAN hardware, and installed VMware ESXi clustered environment before turning over to server team for VM installation and migration. Implemented Twisted Pair Radio over IP (RoIP) system to include dispatcher console, soft radios, and gateway servers which allowed computer users and mobile radio system operators to communicate. Hardened network devices through DISA STIGS. Preformed network device configuration backup and monitored network performance with SolarWinds software. Provided advanced monitoring and troubleshooting of facility’s nine different networks spanning over two hundred network devices, dozens of radios, and supporting over eighty servers and five hundred users. Show less

Network Technician

• Oct 2014 - Feb 2015

Performed day to day network operations: Installed, configured, and maintained Cisco network devices such as 3560, 3750, 4500, and 5000 series switches and 2800, 2900, 3800, and 3900 routers. Installed, configured, and maintained Cisco 7940 and 7960 series VoIP phones, as well as managed them in Cisco Call Manager 8.6. Trouble shot user network issues, installed new connections as needed. Installed, configured, and maintained network encryption devices. Installed, configured, and maintained satellite communication systems (General Dynamics’ RSI antenna systems, Linkway modems, Turbo IP performance enhancing proxies). Conducted network device configuration backup and monitored network performance with SolarWinds software. Hardened network device security through DISA STIGS. Show less

Civil Service

• Nov 2001 - Oct 2013