Experience

Total Technology Solutions - A Sourcepass Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Project Program Manager (previous Service Desk Manager)

  • Dec 2019 - Present

  Technical Project Management (previous Services Delivery / Help Desk Manager) for Total Technology Solutions, Long Island's premier Managed Services Provider (MSP) with over 30 years of excellence serving small to medium size businesses and municipalities of all types.As Project Manager of one of the most successful Long Island based MSP’s, I am responsible for the management & success of all Technical projects for this thirty year company, from on-premise infrastructure upgrades to Cloud based migrations such as Microsoft 365 and Azure Virtual Desktops. ● Previous Service Desk Manager with Level 1-3 tiered Tech reports. Handled day-to-day escalation, dispatching and client SLA's to high satisfaction. Successfully transitioned to Project Management due to company needs.● Manage a growing two million dollar plus revenue stream of projects annually.● Work with Sales and Engineering teams to estimate & budget projects from pre-sales to signing.● Create Statements of Work, run Project kickoff meetings and mark milestones for updates and billing.● Created weekly Project team whiteboard meetings for knowledge sharing & status updates.● Similarly create Microsoft Teams channels for individual projects to facilitate real time info sharing and customer communications.● PM external multi-year projects, such as Tyler Technology EnerGov & IASWorld projects.● Instrumental in getting Total Technology and its customers to a modern day NGAV security protection solution (SentinelOne), from vendor negotiation to contract signing and in-house implementation to customer wide rollout, with decommissioning of legacy ESET Antivirus application. ● Also introduced Barracuda Security platform to Total and helped implement it as standard security stack product offering.● Heavily involved in vendor relations management with such companies as SentinelOne, Barracuda, Pax8, a Cloud Service Provider (CSP), and Kaseya (security products such as IDAgent, Psssly 2fa), amongst others. Show less

• Service Desk Manager

  • Oct 2018 - Dec 2019

  ● Service Desk Manager with Level 1-3 tiered Tech reports. ● Handled day to day escalation and dispatching.● Maintained SLA's to client needs and satisfaction. ● Scheduled resources as needed for both services requests and project needs.● Worked with Account Managers and Executive team to ensure the highest level of customer staisfaction.● Coached and Mentored staff both technically and professionally.



Meredith Corporation

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Global Desktop Engineering, Manager

  • Jan 2017 - Sep 2018

  As Global Manager of an international team of sixteen engineers across five geographic locations including India and UK, I am responsible for the management & security of the global desktop infrastructure for 11k Mac and PC computers, vendor management and setting projects agenda. ● Created a top notch Bangalore India DEG team (requisitions, interviews, onboarding, training, etc.). ● Participated in McKinsey Wave Initiative Project to help drive innovation and reduce cost. ● Implemented next-generation Sentinel One (S1) ATP security product globally in three months. ● Coordinated successful response to Meltdown/Spectre vulnerability with no disruption of productivity. ● Successfully rolled out cross platform Quest SafeGuard password vaulting system in two months. ● Involved in the integration of Cisco ISE NAC for Mac and PC for both wired & wireless networks. ● Supported early adoption and continuous rollout of Windows 10 enterprise. ● Piloted Avecto and other Privilege Access Management (PAM) products. ● Implemented project to convert all Mac laptops to FileVault FV2 encryption. ● Involved in various company acquisitions and divestitures. Show less



Time Inc.

• New York, NY

• Desktop Engineer

  • Sep 2003 - Dec 2016

  Manage desktop environment for close to 10,000 MAC and PC computers - includes evaluating new hardware, planning OS implementations & software upgrades/patching, supporting & testing security/AV products, application packaging and deployment, special project roll-outs, advanced troubleshooting skills and third level Desktop Support. ● Spearheaded numerous company wide software initiatives including Windows 7 & Windows 10, MS Office, Adobe Reader, Flash, Java, FireFox esr, Chrome for Business and Symantec Antivirus products, among others. ● Special Project rollouts including Salesforce, SalesLogix and Cognos. ● Application packaging and remote deployment using scripts and various installer technologies. ● Support and testing of new Security/AV products such as SentinelOne. Excellent threat evaluation & remediation skills. ● Manage Symantec Endpoint Protection (SEP). ● MaaS360 MDM mobile device management for various phones and tablets such as iPhones, iPads, Blackberries & Androids devices. Initiated project to standardize BB and Outlook calendaring. ● Knowledge of encryption using Dell DDPE products for MAC and PC. ● Virtual Desktop tools include VMWare ESX, Fusion and Workstation. Helped build Virtual Machine image for thick and thin provisioning. Managed VMs via VMWare vShpere and Horizon View Web consoles. ● Developed and maintained Windows builds using various technologies such as Ghost, MDT, WinPE, SysPrep, DART, WinRE, PowerShell and VBscript. Deployed unique driver and BIOS management tools with Blue Screen & Event Log monitoring to strengthen the health of the PC environment. ● Advanced troubleshooting skills for third level Desktop Support. ● Lead an Enterprise wide implementation of Java Deployment in preparation of major platform changes to Java security. ● Other mentions include Project bonuses, International projects, Division-wide Standards Council member, Named contact for vendors such as Microsoft, Apple, Adobe, Symantec, Dell and HP. Show less



Total Computer Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Managing Principle of Asset Recovery Division

  • May 2001 - Sep 2003

  Co-ventured with Total Computer Group, a multi-Million dollar Melville based Solutions Provider, to start up an Asset Recovery Division to assist businesses in the responsible disposition of unwanted technology equipment. Co-ventured with Total Computer Group, a multi-Million dollar Melville based Solutions Provider, to start up an Asset Recovery Division to assist businesses in the responsible disposition of unwanted technology equipment.



CMP Media Inc.

• NYC / Manhasset / Jericho, NY

• Technology Support Manager

  • Sep 1995 - May 2001

  Provided Technology Support for ten Branch Offices, managing a team of three Supervisors and fifteen Support Coordinators. Provided Technology Support for ten Branch Offices, managing a team of three Supervisors and fifteen Support Coordinators.



Texaco

• Oil and Gas
• 700 & Above Employee

• Systems Engineer

  • Jan 1992 - Sep 1995

  Helped design, implement and support the corporate headquarters Local Area Network for approximately 1200+ customers. Helped design, implement and support the corporate headquarters Local Area Network for approximately 1200+ customers.



Pace University

• Higher Education
• 700 & Above Employee

• Computer Technician and Consultant

  • Jan 1990 - Nov 1991

  Repaired and Upgraded PC and Peripherals for university owned equipment. Installed and maintained software. Assisted other students with program coding and debugging. Repaired and Upgraded PC and Peripherals for university owned equipment. Installed and maintained software. Assisted other students with program coding and debugging.