Experience

bolt

• United States
• Insurance
• 100 - 200 Employee

• Customer Success Director

  • Apr 2021 - Present

• Customer Success Manager

  • Jan 2019 - Apr 2021

• Professional Services Consultant

  • Sep 2018 - Jan 2019



Experis

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Consultant

  • Apr 2018 - Aug 2018

  Cleveland/Akron, Ohio Area



Segmint

• United States
• Financial Services
• 1 - 100 Employee

• Product Analyst/Technical PM

  • Apr 2017 - Mar 2018

  Akron, OH ● Lead a team of three application developers as project manager ● Facilitate daily scrum meeting with application development team ● Liaison between the Product team, Information Technology, and Client Service ● Document product enhancement requirements from clients and internal departments ● Create user stories and acceptance criteria in JIRA for product enhancements ● Manage three week development sprints using agile project management methodology ● Facilitate… Show more ● Lead a team of three application developers as project manager ● Facilitate daily scrum meeting with application development team ● Liaison between the Product team, Information Technology, and Client Service ● Document product enhancement requirements from clients and internal departments ● Create user stories and acceptance criteria in JIRA for product enhancements ● Manage three week development sprints using agile project management methodology ● Facilitate sprint planning sessions and backlog grooming sessions ● Create user stories and acceptance criteria in JIRA for product enhancements ● Manage releases through four environments (Dev, QA, Stage, and Production) ● Build test plans for product releases in TestRail ● Perform quality assurance testing for product releases ● Create and distribute release notes for product releases (Internal and External) Show less



AmTrust Financial Services, Inc.

• United States
• Insurance
• 700 & Above Employee

• Senior Business System Analyst III

  • Aug 2016 - Apr 2017

  Cleveland, OH ● Lead a team of five business analysts ● Facilitated daily scrum with business analyst team ● Traveled to business tenants for requirements elicitation/gathering ● Liaison between development and business community ● Created user stories and acceptance criteria in TFS ● Created process flows and story boards in MS Visio and MS PowerPoint ● Participated in sprint planning sessions in within the context of agile methodology ● Managed business requirements… Show more ● Lead a team of five business analysts ● Facilitated daily scrum with business analyst team ● Traveled to business tenants for requirements elicitation/gathering ● Liaison between development and business community ● Created user stories and acceptance criteria in TFS ● Created process flows and story boards in MS Visio and MS PowerPoint ● Participated in sprint planning sessions in within the context of agile methodology ● Managed business requirements documents in SharePoint ● Updated project manager and development team on deliverables Show less



ActionLink

• United States
• Advertising Services
• 500 - 600 Employee

• Project Manager

  • Aug 2014 - Apr 2016

  Akron, OH ● Managed project portfolio and IT development workload in both SharePoint and MS Project ● Supervised the work of four team members, offering direction and feedback on performance ● Successfully managed moving the company warehouse from Akron to Las Vegas ● Defined clear targets and objectives and communicated to other team members ● Collaborated with all company departments as the IT representative and liaison ● Monitored timelines and flagged potential… Show more ● Managed project portfolio and IT development workload in both SharePoint and MS Project ● Supervised the work of four team members, offering direction and feedback on performance ● Successfully managed moving the company warehouse from Akron to Las Vegas ● Defined clear targets and objectives and communicated to other team members ● Collaborated with all company departments as the IT representative and liaison ● Monitored timelines and flagged potential blockers ● Organized and scheduled departmental and team meetings ● Provided guidance in executive business decisions ● Gathered requirements from the business units to be conveyed to the development team ● Executed existing SQL queries with ability to identify and analyse databases and servers

• Sr. Business Analyst

  • Aug 2006 - Aug 2014

  Akron, Ohio ● Successfully implemented, setup, and trained company on workforce management SaaS system (Natural Insight) ● Administrator for workforce management SaaS system (Natural Insight) ● Managed projects and software upgrades in SaaS system ● Implemented field routing solution resulting in $144,000 annual savings ● Created coverage models for field execution ● Created and maintained company field structures ● Lead Project Accounting implementation in MS Dynamics GP… Show more ● Successfully implemented, setup, and trained company on workforce management SaaS system (Natural Insight) ● Administrator for workforce management SaaS system (Natural Insight) ● Managed projects and software upgrades in SaaS system ● Implemented field routing solution resulting in $144,000 annual savings ● Created coverage models for field execution ● Created and maintained company field structures ● Lead Project Accounting implementation in MS Dynamics GP (Great Plains) ● Maintained and reported on sensitive company data ● Completed urgent ad hoc requests for the executive team, client services, HR, and field management ● Assisted with company-wide business process decisions ● Recommended operational improvements based on tracking and analysis



International Data Management

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Nov 2003 - May 2006

  Akron, Ohio ● Managed five full-service clients on a daily basis ● Assisted on the second largest client in the company ● Lead projects for donor acquisitions for non-profits ● Created direct-mail analysis reports ● Familiar with the use of IVR files regarding call center data ● Worked with clients to determine scripting and presentation style for call center campaigns