Experience

Woodlawn Museum, Gardens & Park
• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee
• Information Technology Office Manager

  • Aug 2022 - Present

Widelity, Inc.
• United States
• Telecommunications
• 1 - 100 Employee
• Client Management Representative

  • Apr 2019 - Jul 2022


OvationTix

• United States

• Senior Quality Assurance Analyst

  • Aug 2018 - Apr 2019

  Manage a remote testing team in India on testing priorities for the features sent to be tested. Participate in impromptu meetings outlining feature requirements and product necessities. Write test cases & test suites for upcoming features based on discussed feature requirements. Set, monitor, and adjust test runs on TestRail to accommodate for changing requirements and priorities. Review and prioritize all incoming bugs based on the overall product needs and impact to the users. Manage a remote testing team in India on testing priorities for the features sent to be tested. Participate in impromptu meetings outlining feature requirements and product necessities. Write test cases & test suites for upcoming features based on discussed feature requirements. Set, monitor, and adjust test runs on TestRail to accommodate for changing requirements and priorities. Review and prioritize all incoming bugs based on the overall product needs and impact to the users.



ShowMgr.com, Inc.

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Advisor, QC and Support Operations

  • Aug 2017 - Mar 2018

  Provided support for all incoming issues and ensured clear communication to our clients. Conducted support calls and on-site visits to help further identify client specific issues. Recorded and documented detailed notes from all meetings to provide information to the ShowMgr team. Reported directly to the COO and CTO about any critical issues found either internally or by a client. Provided support for all incoming issues and ensured clear communication to our clients. Conducted support calls and on-site visits to help further identify client specific issues. Recorded and documented detailed notes from all meetings to provide information to the ShowMgr team. Reported directly to the COO and CTO about any critical issues found either internally or by a client.



Wenner Media

• Book and Periodical Publishing
• 1 - 100 Employee

• Quality Assurance Analyst

  • Apr 2014 - May 2017

  Find bugs within the live and build versions of the website. Write automated tests with Nightwatch.js to ensure recent builds haven't broken anything. Communicate with project managers and developers to determine the best way to fix bugs. Determine when new elements are ready to launch. Find bugs within the live and build versions of the website. Write automated tests with Nightwatch.js to ensure recent builds haven't broken anything. Communicate with project managers and developers to determine the best way to fix bugs. Determine when new elements are ready to launch.



Fox News Digital

• Quality Assurance Analyst

  • Mar 2013 - Apr 2014

  Find bugs within the live and build versions of the website. Communicate with project managers and developers to determine the best way to fix bugs. Help with large builds to get the project done quickly. Find bugs within the live and build versions of the website. Communicate with project managers and developers to determine the best way to fix bugs. Help with large builds to get the project done quickly.



Maine Public Broadcasting Network

• Freelance Camera Operator

  • Feb 2013 - Feb 2013

  Controlled game cam and hero cam during the state basketball tournament. Controlled game cam and hero cam during the state basketball tournament.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Driver Helper

  • Dec 2012 - Dec 2012

  Helped the driver organize, scan, and deliver packages during the busy holiday season. Helped the driver organize, scan, and deliver packages during the busy holiday season.



iD Tech Camps

• United States
• Education Management
• 300 - 400 Employee

• Instructor

  • Jun 2012 - Aug 2012

  Taughtkids how to use C++ and the Hammer Editor. Monitored behavior and enforce camp rules. Created a safe environment that supports learning. Taughtkids how to use C++ and the Hammer Editor. Monitored behavior and enforce camp rules. Created a safe environment that supports learning.



LEGO Brand Retail

• France
• Consumer Goods
• 1 - 100 Employee

• Brick Specialist

  • Sep 2011 - Jun 2012

  Provided customer service on store floor and via phone; kept a look out for theft Led inventories and processed ground shipments and freight flow; organized stockroom Managed sales transactions and financial exchange operations education Provided customer service on store floor and via phone; kept a look out for theft Led inventories and processed ground shipments and freight flow; organized stockroom Managed sales transactions and financial exchange operations education



Pixel Lounge

• United Kingdom
• Consumer Electronics

• Bouncer and Trivia Master

  • Jun 2010 - May 2011

  Protect the management and bartenders from serving underage or intoxicated patrons Maintain a positive mood for everyone within the bar Clean thoroughly all areas of the bar so that it is ready for the next night Protect the management and bartenders from serving underage or intoxicated patrons Maintain a positive mood for everyone within the bar Clean thoroughly all areas of the bar so that it is ready for the next night



Ithaca College

• United States
• Higher Education
• 700 & Above Employee

• Campus Center Staff

  • May 2010 - May 2011

  Aid people who call in to the Information Desk in finding the information they need Manage as a team to quickly and efficiently set up for events around campusCommunicate important information either via the phone or email

• Writing Supervisor and Host, Game Over

  • Jan 2009 - May 2011

  Act as host for Game Over, Ithaca College's student-run Television program Write up-to-date news and video game review segments for the program that demonstrate extensive knowledge of the subject material Review all scripts for both content and formatCover important events such as New York Comic ConEnforce a writing deadline



Leonard's Landscapes

• United States
• Construction

• Project Assistant

  • Apr 2008 - Aug 2008

  Built custom walkways and patios to customers' specifications Created under a project manager a unique landscape experience for homeowners Drove a company truck carrying various supplies needed for various projects Built custom walkways and patios to customers' specifications Created under a project manager a unique landscape experience for homeowners Drove a company truck carrying various supplies needed for various projects