Experience

Wonders Early Learning + Extended Day

• United States
• Education Management
• 1 - 100 Employee

• School Aged Teacher

  • Aug 2019 - Present

  -Actively participate, contribute and cooperate in team planning sessions with Program Director, staff and team -Plan activities that are age appropriate, process oriented, and encourage divergent thinking, creativity, and problem solving, based on Wonders extended day curriculum, philosophy and mission -Maintain open communication with Program Director regarding children, families, and team members -Assist in orientating and training new team members for center responsibilities. -Share teaching responsibilities with all team members and provide clear and objective feedback -Plan and participate in special events for children and families -Ensure that all spaces used by the program: -Are physically and emotionally safe -Are interesting and engaging for children -Are clean and organized -Reflect and support the lives and work of the children present -Support children in their understanding of the diversity of our society -Develop behavior management strategies based on Wonders Early Learning + Extended Day policy, with team and Program Director -Establish and nurture partnerships with families. -Communicate with families on a regular basis to: -Inform them of program curriculum and activities -Solicit information about their child’s development and family events -Participate in accreditation and re accreditation processes for your site -The Extended Day Teacher is a positive model, and stimulates creative thought processes, provides hands-on experiences, and promotes emotional development for children. -Extended Day Teachers regularly meet with their team, other staff and Program Director to develop programs that follow the Wonders Extended Day -Curriculum and promote the Wonders philosophy and ideals. Show less



Atlantic Parking Services

• United States
• Hospitality
• 1 - 100 Employee

• Customer Service Representative

  • May 2018 - May 2019

  -Received all phone inquiries providing exceptional customer service and listening skills to determine the nature of the call-in order to clearly and precisely address problems and concerns in a professional manner. -Identified, researched and resolved all customer issues and logging them into internal database for upper management. -Drafted and file call logs, customer concerns and monthly financial reports. -Researched and resolved customer billing issues. -Researched misapplied payments and accounts discrepancies using CRM software. Show less



Howard University Athletics Department

• Washington, District Of Columbia

• Front Desk Receptionist

  • Aug 2015 - May 2018

  -First point of contact on facility inquires, protocols and procedures. -Enforced facility rules and regulations in accordance with facility safety protocols and procedures handbook. -Provided customer service and instruction to all guests and current patrons that entered athletic facilities. -Ensures customer satisfaction by answering questions and assisting in the location and retrieval of all lost and stolen items. -Researched and resolved customer billing issues. -Researched misapplied payments. Show less