• Dec 2021 - Present

Started working as Jr.3 Financial Support Analyst, elaborating new workflows and processes for the team. Helped the development team with the internal system data migration. After 6 months, promoted to Full Financial Support Analyst and now teaching team leaders and new coworkers about the systems and processes.I`m responsible for critical analysis of all financial related situation regarding customer plans and projects. Handling payments, processing financial adjustments, solving individual cases and escalating to the technical support team when required. Reporting bugs in order to improve our internal systems on complying with procedures and company’s standards. Collaborating with client’s vision and its usability of the system by suggesting enhancements or new functionality. Surveying information on critical cases, aiming to collaborate with their needs and establishing results with excellence. Effective engagement and negotiation, striving to maintain great customer service relations.Analysis of call/chat queue for team's deliveries, opening and closing of tickets, monitoring the call/chat queue and preparing reports. Acting as the interface between the technical team and the operations team, ensuring SLA goals, writing documentation and best practice manuals. Extensive knowledge of software production support.I also participate in recurring meetings with customer managers and product teams to ensure quality in improving overall usability of the product from the customer's perspective. Show less

• Sep 2021 - Dec 2021

• Apr 2021 - Sep 2021

Bilingual Receptionist

• Jun 2016 - Dec 2018

Receptionist at a Multi-National corporation. Registered incoming guests, handled supplier relations. Cooperated with the emergency Brigade team by assisting other employees with office emergency procedures. I handled Administrative duties, purchasing office supplies. Answering incoming calls in Portuguese and English. Receptionist at a Multi-National corporation. Registered incoming guests, handled supplier relations. Cooperated with the emergency Brigade team by assisting other employees with office emergency procedures. I handled Administrative duties, purchasing office supplies. Answering incoming calls in Portuguese and English.

Bilingual Receptionist

• Oct 2015 - Jun 2016

Managed employees, visitors and suppliers, by providing credential registration for entry into the corporate facility. Dealt with, and answered questions regarding companies located in the building such as: ExxonMobil, Regus and Banco do Brasil. Collaborated with the internal team on how to handle the administration and organization of the rules and regulations related to the condominium. Managed employees, visitors and suppliers, by providing credential registration for entry into the corporate facility. Dealt with, and answered questions regarding companies located in the building such as: ExxonMobil, Regus and Banco do Brasil. Collaborated with the internal team on how to handle the administration and organization of the rules and regulations related to the condominium.