Experience

Trinity

• IT Services and IT Consulting
• 200 - 300 Employee

• Independent Contractor

  • May 2018 - Present



AMR - A Marketing Resource

• Advertising Services
• 1 - 100 Employee

• Product Sales Consultant

  • May 2017 - Sep 2017



HOSTING

• Denver, CO

• Engineer

  • Jun 2016 - Sep 2016

  Provide Software, Hardware, Systems and Networking development, maintenance, and infrastructure within the Healthcare environment Utilize Agile methodology and principles to embrace cultural practices in all business operations Utilize Scrum/Scrumban workflow practices to process and complete and achieve day to day business operations and functions Complete weekly organized and prioritized tasks designated by a PO to ensure objectives are executed for efficient workflow Identify technical issues through problem duplication and manipulation of customer data to provide details to the Office development team for product correction and improvement Perform other related duties including projects, support, training and communication activities as assigned by the team “Novice” HTML5 application design and coding with us Angular and Ionic Frameworks Show less



Eyefinity

• United States
• Software Development
• 100 - 200 Employee

• Product Support Specialist

  • Jun 2014 - Sep 2014

  Responsable for tracking, communication and problem resolution of product support calls. Provides training and support for simple to complex technical issues related to Office and OfficeEnterprise software. Identifies technical issues through problem duplication and manipulation of customer data to provide details to the Office development team for product correction and improvement. Utilizes multiple hardware and software tools to troubleshoot a variety of issues. Documents and/or logs all calls, records all activity and communications regarding incidents and problems. Maintains all defined service standards. Follows support processes and assists in the development of support procedures and documentation to provide consistent and reliable support and excellent customer service. Performs other related duties including projects, support, training and communication activities as assigned by management. Maintains current knowledge of the Office software and the optical industry as it is trained and learned in the call center environment. Job Specifications Typically has the following skills or abilities: Two years of technical support or equivalent experience Two years experience in a customer service environment Must possess a working knowledge of PCs, related hardware and peripherals Excellent written and verbal communication skills to write, document and explain technical issues Excellent analytical interpersonal, time management and problem solving skills required Ability to work in a dynamic and rapidly changing environment, and learn new procedures and systems quickly Must be able to function in a work group, team-oriented environment A basic understanding of networking concepts SQL experience is a plus. Show less



Comcast Business

• United States
• Telecommunications
• 700 & Above Employee

• CAE2

  • Mar 2012 - Nov 2013

  Provided a full range of customer service for high speed internet, VIOP and digital TV’s, products in a prompt, efficient and professional manner. Installs software programs and troubleshoots operating systems, software and hardware. Understands customer needs and recommended appropriate solutions. Prepares work orders for maintenance requests after determining if field visits are required and ensures appropriate follow-up procedures are met. Troubleshoots PC/e-mail/modem/home networking problems and escalates advanced troubleshooting problems to technical support group when deemed appropriate. Maintained accurate problem call tracking in helpdesk ticketing system. Possesses an excellent knowledge of Windows and Macintosh operating systems, internet/IP, web browsers, e-mail and other PC operating and connectivity technologies. Diagnoses PC hardware, software, operating system and cable modem and cabling issues. Remains abreast of new products and technology. Consistently demonstrated ability to meet higher performance expectations (increased KPI/MPS). Show less



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Provisioning Engineer

  • May 2011 - Feb 2012

  IT Project Coordinator. Operation, implementation, and management of IT projects throughout United International Operations. IT Project Coordinator. Operation, implementation, and management of IT projects throughout United International Operations.



Rocky Mountain Human Services

• Mental Health Care
• 200 - 300 Employee

• Desktop Analyst

  • Jan 2011 - Apr 2011

  Provided internal desktop and technical support for internal clients. Provided technical support to clients working in Windows XP, Vista, and Windows 7 utilizing: MS Office XP, 2003, & 2007 applications Administered Windows Active Directory user accounts and Exchange 2003 & 2007 mailboxes Managed software licenses for standard applications in the enterprise Processed system upgrades and maintenance for software products and applications with license management and control utilizing an open source systems management platform Diagnostic and troubleshooting of Dell Latitudes, Inspiron, and XPS machines, HP Pavilions, LaserJet Series, and Compaq Presario workstations Provided technical support of internal business systems including VPN, LAN & WAN connections Trained client’s on best practices and effective utilization of Microsoft Office Products Show less



Superior Group

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• Technical Analyst

  • Jun 2009 - Mar 2010

  Supported varied software applications, which operated on Windows platform and environment. Troubleshot, diagnosed, problem solved Blackberry Devices and other portable mobile devices Took initial support calls (received via telephone and e-mail), diagnosed and solved client problems and route them to the appropriate groups when necessary Entered, monitored and evaluated each customer interaction into company ticketing system Create user accounts and reset passwords, using specific authentication process and procedure Identified, troubleshot, escalated and resolved Windows software program errors Identified, troubleshot, escalated and resolved corporate propriety software program errors Guided clients through various functions of applications that meet their needs Exercised strong communication skills including working with difficult clients Consistently scored 100% in client satisfaction evaluations Routinely walked customers through software applications over the phone, email and via a remote connection with clarity and precision Developed and refined my creativity, communication skills, ability to remain focused in a multi-tasking environment, and overall attention to detail Solidified my understanding of Microsoft Windows Active Directory with Adobe Acrobat, Adobe Reader and Internet Explorer Show less



IQWare Inc

• Product Support Specialist

  • Mar 2007 - Jan 2008

  Provided technical support of internal business systems, VPN, LAN and WAN connections, Microsoft SQL Server, Windows Server 2000/2003, Citrix Server applications and connections using various remote support tools in a call center environment. Technical support provided via phone support, remote connections. Instant messaging software operations Provided technical support of proprietary hospitality systems such as HOBIC and Call Pilot. Provided technical assistance to clients via telephone and internet remote connection Diagnostic and troubleshooting of hardware and software products Processed system upgrades and maintenance Managed incoming emails and phone calls on company help desk; assigned to appropriate departments and technicians Extended knowledge of multiple property management and point of sale systems Show less



The Inn at Cherry Creek

• Assistant General Manager

  • Apr 2006 - Jan 2007

  Managed daily operations performed daily in assistance to the general manager Processed daily bank deposits, invoicing, server tip revenue and deposits Coordination and development of new hire orientation, training, and benefits Administered and facilitated staff recognition and discipline policies Processed AR/AP invoices, payment receipts, and other financial matters Gathered and organized information for monthly Profit Loss Report & Annual Marketing Plan Performed traditional Frond Desk Agent tasks (Used RDP) Show less



Regus Business Centers

• Client Service Representative

  • Aug 2004 - Oct 2004

  2004) Provided complete Administrative, Technical, Service Support to 48 various clients within executive office suites Set up and configuration & maintenance of internal network infrastructure with emphasis on Nortel Network equipment. Developed Spreadsheets of financial, statistical, and informational data used in conducting client billing, accessing client needs and organizing information Performed receptionist switchboard operations for 48 various clients in varied industries. Utilization of internet research tools and informational Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Reservationists

  • May 2004 - Aug 2004

  reservations & PBX Operator in upscale historic hotel and resort Organized group blocks, stays, and itineraries (Used Fidelio) Processed various forms of electronic/internet process reservations Assisted in hotel Yield Management reservations & PBX Operator in upscale historic hotel and resort Organized group blocks, stays, and itineraries (Used Fidelio) Processed various forms of electronic/internet process reservations Assisted in hotel Yield Management



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Cast Member

  • May 2002 - Jan 2003

  Front Desk Cashier and Concierge Host at Disney's Grand Floridian Resort & Spa Magic Kindom Resort. Created a Diversity Enhancement Awareness course Developed & Presented Cast etiquette sessions for the new hiring training. Front Desk Cashier and Concierge Host at Disney's Grand Floridian Resort & Spa Magic Kindom Resort. Created a Diversity Enhancement Awareness course Developed & Presented Cast etiquette sessions for the new hiring training.



University Park Holiday Inn

• Loss Prevention Officer

  • Jan 2001 - Mar 2002

  Collectively evaluated fire safety standards, reports, log information and procedures Assisted front desk in night audit check out proceedings Resolved and fulfilled maintenance issues in absence of maintenance personnel Implementation of safety standards and policies Collectively evaluated fire safety standards, reports, log information and procedures Assisted front desk in night audit check out proceedings Resolved and fulfilled maintenance issues in absence of maintenance personnel Implementation of safety standards and policies