Scarlett McLean
International Engagement and Communications Coordinator at Ballarat Grammar- Claim this Profile
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Korean Limited working proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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Marketing Analytics and Insights
RMIT UniversityAug, 2022- Nov, 2024 -
Digital Marketing Strategy
RMIT UniversityJul, 2022- Nov, 2024 -
Email Marketing
HubSpotNov, 2016- Nov, 2024
Experience
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Ballarat Grammar
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Australia
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Education Administration Programs
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100 - 200 Employee
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International Engagement and Communications Coordinator
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Aug 2022 - Present
- Creative ideation, creating written, video and image content for use on social media and for marketing purposes. Collaborating with marcomm in social media management planning, developing skills in brand management and public relations. Developing and maintaining social media schedule to provide even coverage to all aspects of the School and to cover key events. Communicating and collaborating across departments to deliver engaging and professional posts in a timely manner, strengthening the presence of the school in the social media sphere and highlighting achievements of the school. Monitoring social media interactions outside hours, and responding to queries and complains or escalating to leadership as appropriate. Reviewing efficacy of timing, content and delivery of posts to optimise outputs. Supporting other digital communications platforms, and assisting colleagues in use of digital technologies. Assisting the Head of Marketing and Communications as required.- Developing and implementing annual workplans for social media, study tours and international recruitment, and obtaining feedback from key stakeholders for continuous improvement of service delivery.- Establishing and maintaining strong relationships with international agents to ensure high-quality student applications. Developing and reviewing a suite of promotional material including video, handbooks, and advertisements in English and other languages relevant to target countries. Collaborating with academic and boarding staff to ensure success of international study tours and placement of internal students. Developing and maintaining management reporting for agreed financial and non-financial outcomes including board reporting for BGS Educational Services.
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Student Engagement and Enterprise Coordinator
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Dec 2020 - Aug 2022
- Creating content and collaborating with marcomm in social media management, while developing skills in brand management and public relations. Required communication across departments to deliver engaging and professional posts in a timely manner, thus strengthening the presence of the school in the social media sphere and highlighting achievements of the school.- Coordinating facility hire, liaising with a wide range of internal and external parties to deliver a consistent and comprehensive hire package. The changing hire environment in 2020 required increased detail management, ensuring comprehensive cleaning programs were implemented for each period of hire, and fluctuating government restrictions and safety protocols be adhered to, including the production of both a pandemic policy and safety management frameworks, with clear communication to cleaning managers.- Acting as minute secretary to the BGS Educational Services Board of Directors, amongst other corporate services, including reporting to the board of directors regularly, reviewing, consolidating and editing board papers and minutes, and adhering to a detailed company style guide.- Utilising a broad knowledge base, the payroll department was supported in monthly pay runs, requiring agility across a range of digital and hard-copy systems, and swift comprehension of new software and database systems, namely Synergetic. Weekly support of the Executive Assistant to the Headmaster involved providing a point of first contact to visitors, and creating and collating communications on behalf of the Headmaster.
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Study Tours, Enterprise and International Student Recruitment Co-ordinator
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Jan 2020 - Dec 2020
- Primarily focussing on ensuring optimal service in Study Tour programs and Enterprise (Facility Hire) Activities to achieve desired learning outcomes commensurate with the School.- Strengthening collaborative professionalism to ensure staff, homestay accommodation providers and visiting schools align with the School's international Round Square program.- Establishing and maintaining strong relationships with international agents, private enterprise hirers and other key stakeholders.- Reviewing and maintaining policies around student safety, homestay programs, and facility hire agreements in highly unstable covid environment.- Developing and maintaining annual work plans across multiple business units, implementing these with various staff members.- Assisting with ICT projects and digitisation of processes, using influence skills to ensure successful implementation.- Assisting with Corporate Secretarial duties for BGS Educational Services, and acting as minute secretary in BGS Educational Services Board Meetings.- Capitalising on the unexpected down-time in 2020, a range of projects were managed and completed to short deadlines, including implementation of a new ticketing system and transfer of CRM at the Wendouree Centre for Performing Arts, website redevelopment, collation of a business directory, and digitising historical archives and files over a six-month period.
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Administration Co-ordinator, Laboratory Manager
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Feb 2016 - Feb 2020
Covering a range of positions at Earth Ed has provided me with excellent prioritisation, multi-tasking and teamwork skills. Ranging from relationship buildind and management with stakeholders, to chemical management and general enquiries, to drafting and designing marketing brochures for international programs, I have honed my ability to think and work in a highly varied and fast-paced environment. I am often required to complete tasks with minimal warning and time, but find myself presenting consistently high-quality outcomes. I have coordinated a number of events, including those attended by state premiers and ministers, and successfully marketed them appropriately.
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Lead Consultant
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Jul 2015 - Jun 2019
Building a business has armed me with formidable organisational and communication skills. I organize regular international school tours, and have experience writing and implementing Memorandums of Understanding. I am also currently consulting for the Distance Education Centre of Victoria on the Global LYNCs project, liaising with schools internationally, maintaining social media outlets, updating the project blog, and creating the monthly project newsletter. Building a business has armed me with formidable organisational and communication skills. I organize regular international school tours, and have experience writing and implementing Memorandums of Understanding. I am also currently consulting for the Distance Education Centre of Victoria on the Global LYNCs project, liaising with schools internationally, maintaining social media outlets, updating the project blog, and creating the monthly project newsletter.
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Tax Consultant, Administration Team Manager
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Jun 2010 - Sep 2015
After five years of seasonal receptionist and administrative duties, the nationwide head office offered a seasonal position in Darwin training new staff and leading the 2 Darwin offices’ administrative team. Duties included completing tax returns, liaising with the ATO, staff training, appointment management, filing, customer service, and handling payments. After five years of seasonal receptionist and administrative duties, the nationwide head office offered a seasonal position in Darwin training new staff and leading the 2 Darwin offices’ administrative team. Duties included completing tax returns, liaising with the ATO, staff training, appointment management, filing, customer service, and handling payments.
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Political, Economic and Cultural Affairs Intern
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Oct 2014 - Jan 2015
Assisting project managers in political, cultural and economic affairs as an intern in an international Consulate General provided me with unique insight into the importance of communication at all levels. I was involved with organisation of a number of events including awards ceremonies, cultural exhibitions, and celebrations for dignitaries, from researching and booking venues to collating addresses and sending invitations. I managed a number of mailing lists, communicated with stakeholders I was also required to proofread and review of sensitive and important documents for publications by the consulate-general, and to provide reviews of literature and papers.
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Freelance Photographer
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Jan 2010 - Nov 2014
I have been contracted as a photographer at a number of social events, and have a passion for surf photography. Being a photographer at events requires confidence in approaching people, and a warm persona to ensure clients feel comfortable and confident in my skills as a photographer. In 2013 I was lucky to attend a coaching session with Derek Henderson, and have gained a good grasp of Adobe Photoshop. I have been contracted as a photographer at a number of social events, and have a passion for surf photography. Being a photographer at events requires confidence in approaching people, and a warm persona to ensure clients feel comfortable and confident in my skills as a photographer. In 2013 I was lucky to attend a coaching session with Derek Henderson, and have gained a good grasp of Adobe Photoshop.
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Deakin University
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Australia
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Higher Education
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700 & Above Employee
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Merchandise Assistant
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Sep 2010 - Feb 2014
As a retail assistant I provided outstanding customer service, going above the standard requirements, and I maintained this level of excellence during peak periods, such as graduation ceremonies. I completed stock transfers and stocktake using MYOB software, and assisted in merchandising in-store. As a retail assistant I provided outstanding customer service, going above the standard requirements, and I maintained this level of excellence during peak periods, such as graduation ceremonies. I completed stock transfers and stocktake using MYOB software, and assisted in merchandising in-store.
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Education
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RMIT Online
Marketing Analytics and Insights -
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RMIT Online
Digital Marketing Strategy -
2021 - 2022
Deakin University
Graduate Certificate of Information Technology, Information Technology -
2010 - 2021
Deakin University
Bachelor of Science (B.Sc.), Forensic Biology -
2014 - 2014
Seoul National University
Korean Language & Culture Program Levels 1 & 2, Korean Language and Literature -
2002 - 2009
Ballarat Grammar
Secondary Education
Community
