Experience

Grove Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Cyber Security Analyst

  • Jan 2023 - Present

  Cape Town, Western Cape, South Africa • Investigating security breaches and other cybersecurity incidents. • Breach detection to stop attacks before they happen by monitoring customer portal(s). • Troubleshooting and resolving issues using available tools and portals within agreed SLA’s • Incident response and root cause analysis • Hacker hunting: tracking suspicious activity and behavioral anomalies and performing risk assessments and risk management to address security threats before they turn into security… Show more • Investigating security breaches and other cybersecurity incidents. • Breach detection to stop attacks before they happen by monitoring customer portal(s). • Troubleshooting and resolving issues using available tools and portals within agreed SLA’s • Incident response and root cause analysis • Hacker hunting: tracking suspicious activity and behavioral anomalies and performing risk assessments and risk management to address security threats before they turn into security breaches • Appropriately prioritizing, working through and monitoring support tickets, escalating to the appropriate escalation points when required • Acting as a technical point of contact between clients, partners, and the sales team within Grove • Undertaking specific project work as required, including Grove internal security/IT projects • Demonstrating excellent customer handling skills, setting clear expectations and always delivering a high standard of service • Providing high-quality communication with customers throughout a case lifecycle. Show less



Seidor Africa

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Engineer

  • May 2021 - Jan 2023

  Johannesburg Metropolitan Area • Supporting Firewalls e.g. (Sophos, Cyber-roam, Sonic Wall, etc.) • Attend phone calls and create support tickets. • NOC supporting and monitoring Servers, WAN lines, Disk Space, Hypervisor, VMs, AV, etc. • Providing Support for i.e., VPN, Disk Encryption, Mimecast, and Backups, Office365. • Supporting Clouds such as Huawei, Azure, and AWS. • Solving common problems such as username and password issues, printers, WIFI, installation issues, and machine setups and… Show more • Supporting Firewalls e.g. (Sophos, Cyber-roam, Sonic Wall, etc.) • Attend phone calls and create support tickets. • NOC supporting and monitoring Servers, WAN lines, Disk Space, Hypervisor, VMs, AV, etc. • Providing Support for i.e., VPN, Disk Encryption, Mimecast, and Backups, Office365. • Supporting Clouds such as Huawei, Azure, and AWS. • Solving common problems such as username and password issues, printers, WIFI, installation issues, and machine setups and cloning. •Addressing tech issues faced by users. Show less



Take Note IT Cyber Excellence Academy

• Security Analyst

  • Oct 2019 - May 2021

  Revonia • Notified a client of security weaknesses and implemented procedures for handling, storing, safekeeping, and destroying classified materials. • Investigated threats and the techniques used, mitigated, and remediated the threats. • Responded to written and telephone requests for security-related tasks. • Tested, maintained, and monitored computer programs and systems, including coordinating the installation of computer programs and systems. • Expanded and modified systems to serve… Show more • Notified a client of security weaknesses and implemented procedures for handling, storing, safekeeping, and destroying classified materials. • Investigated threats and the techniques used, mitigated, and remediated the threats. • Responded to written and telephone requests for security-related tasks. • Tested, maintained, and monitored computer programs and systems, including coordinating the installation of computer programs and systems. • Expanded and modified systems to serve new purposes and improve workflow. • Provided staff and users with assistance solving computer-related problems, such as malfunctions and program problems. • Assisted users in diagnosing and solving data communication problems. • Visited vendors, attended conferences and training, and studied technical journals to keep up with changes in technology. Show less



City of Tshwane Metropolitan Municipality

• South Africa
• Government Administration
• 700 & Above Employee

• Kaspersky Administrator

  • Feb 2019 - May 2021

  South Africa • Modified computer security files to incorporate new software, correct errors, and change individual access status. • Monitored current reports of computer viruses to determine when to update virus protection systems. • Supervised and managed the Kaspersky administration console for the city. • Reviewed violations of computer security procedures and discuss procedures with violators to ensure violations were not repeated. • Performed risk assessments and executed tests of the data… Show more • Modified computer security files to incorporate new software, correct errors, and change individual access status. • Monitored current reports of computer viruses to determine when to update virus protection systems. • Supervised and managed the Kaspersky administration console for the city. • Reviewed violations of computer security procedures and discuss procedures with violators to ensure violations were not repeated. • Performed risk assessments and executed tests of the data processing system to ensure the functioning of data processing activities and security measures. • Monitored use of data files and regulated access to safeguard information in computer files. • Conferred with users to discuss issues such as computer data access needs, security violations, and programming changes. Show less



Altron People Solutions

• South Africa
• Outsourcing/Offshoring
• 300 - 400 Employee

• Intern

  • Jul 2018 - May 2021

  South Africa IT in Systems Supporting Networking Servers Computer Studies



FastNet

• South Africa
• Telecommunications
• 1 - 100 Employee

• Information Technology Support Technician(Part-Time)

  • Feb 2016 - May 2018

  Johannesburg Area, South Africa • Designate cables available for use. • Drilled holes and trenches as necessary for equipment installation and access. • Installed updated software and programs that maintained existing software and provided requested features. • Requested support from technical service centers when on-site procedures failed to solve installation and maintenance problems. • Analyzed test readings, computer printouts, and trouble report to determine equipment repair needs and required repair methods.



Ster-Kinekor Theatres

• South Africa
• Entertainment
• 200 - 300 Employee

• Shift Manager

  • Aug 2015 - May 2018

  Fourways • Opening and Closing the Cinema • Issuing floats and performing cash-ups • Attending to customer queries and complaints • Managing staff members • Troubleshooting Projector’s related issue • Holding daily briefs and presenting figures and targets