Experience

DEX Imaging

• United States
• Retail Office Equipment
• 700 & Above Employee

• Director of Service and Operations Midwest Region

  • Sep 2022 - Present



Meritech

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President of Operations

  • Jan 2021 - Dec 2022

  Cleveland, Ohio, United States

• Operations Manager

  • Apr 2019 - Jan 2021

  Cleveland/Akron, Ohio Area

• Business Intelligence Professional

  • Jun 2015 - Apr 2019

  Cleveland/Akron, Ohio Area Employee of the Month: October 2017 July 2018

• Director of Service Development

  • Jan 2003 - Jun 2015

  Authorized Training Partner (senior Technical Trainer) for Konica Minolta and Kyocera. Responsible for the training needs and preparedness of the Service Department. Company product launch and preparation of support for new products. Field Inventory Control. Monthly Service Department Analytics and Reporting. Employee of the Month 4 times. July of 2003 August of 2003 May 2008 November 2014

• Quality Supervisor/ Senior field Technician

  • May 1999 - Jan 2003

  Perform expert break fix work at customer locations Inspect the quality of the work being performed by members of the Service Department. Communicate with management team the needs and short comings of department members. Achieved 100% Bonus



USA Swimming

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Official - N2

  • Jan 2012 - Apr 2019

  I work as an official with Lake Erie Swimming (LESI) which is the local LSC for USA swimming.



IKON Office Solutions

• Retail Office Equipment
• 700 & Above Employee

• Service Technician

  • Jan 1997 - May 1999

  Maintained assigned territory in Downtown/ Central Cleveland Active participant in Employee Advisory Counsel