Stephen Berg
Project Manager | Client Relations Manager | Process Control Manager at ICX Managed Services, LLC- Claim this Profile
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Bio
Experience
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ICX Managed Services, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager | Client Relations Manager | Process Control Manager
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Mar 2016 - Nov 2017
As Project Manager | Client Relations Manager (Nov 2016-Nov 2017), was responsible for the successful completion of both internal and external projects. Projects successfully managed included: - ICX Type 1 SOC 1/SSAE16 - ICX Type 1 SOC 1/SSAE18 - ICX Private Cloud at TierPoint Data Center - Full technology installations for new office buildings, including structured cabling, network infrastructure, and circuit provisioning - Network reconfigurations - Microsoft Office365… Show more As Project Manager | Client Relations Manager (Nov 2016-Nov 2017), was responsible for the successful completion of both internal and external projects. Projects successfully managed included: - ICX Type 1 SOC 1/SSAE16 - ICX Type 1 SOC 1/SSAE18 - ICX Private Cloud at TierPoint Data Center - Full technology installations for new office buildings, including structured cabling, network infrastructure, and circuit provisioning - Network reconfigurations - Microsoft Office365 migrations - Microsoft OneDrive implementations - VoIP implementations - Disaster Recovery/Business Continuity plan developments As Process Control Manager (Mar 2016-Oct 2016), managed the daily operation of a team of technicians who provided hardware and software support to 3000+ end-users among 60+ clients in various fields (clinical, legal, spiritual, insurance, etc.). Worked closely with the President and Director of Technology to assess existing business processes and develop new and improved solutions. Show less As Project Manager | Client Relations Manager (Nov 2016-Nov 2017), was responsible for the successful completion of both internal and external projects. Projects successfully managed included: - ICX Type 1 SOC 1/SSAE16 - ICX Type 1 SOC 1/SSAE18 - ICX Private Cloud at TierPoint Data Center - Full technology installations for new office buildings, including structured cabling, network infrastructure, and circuit provisioning - Network reconfigurations - Microsoft Office365… Show more As Project Manager | Client Relations Manager (Nov 2016-Nov 2017), was responsible for the successful completion of both internal and external projects. Projects successfully managed included: - ICX Type 1 SOC 1/SSAE16 - ICX Type 1 SOC 1/SSAE18 - ICX Private Cloud at TierPoint Data Center - Full technology installations for new office buildings, including structured cabling, network infrastructure, and circuit provisioning - Network reconfigurations - Microsoft Office365 migrations - Microsoft OneDrive implementations - VoIP implementations - Disaster Recovery/Business Continuity plan developments As Process Control Manager (Mar 2016-Oct 2016), managed the daily operation of a team of technicians who provided hardware and software support to 3000+ end-users among 60+ clients in various fields (clinical, legal, spiritual, insurance, etc.). Worked closely with the President and Director of Technology to assess existing business processes and develop new and improved solutions. Show less
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Community Hospice & Palliative Care
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Systems Support Manager - Information Technology
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Jun 2008 - Oct 2015
Managed the daily operation of a team of technicians who provided compassionate hardware and software support to 900+ end-users (clinical and administrative staff) among 7 Inpatient care centers and 10+ team offices in Northeast Florida Worked closely with the Director of Technology Services/PMO, Network and Business Intelligence teams to identify and develop new and improved IT solutions Managed numerous IT projects and tasks, including: - Hardware installations and… Show more Managed the daily operation of a team of technicians who provided compassionate hardware and software support to 900+ end-users (clinical and administrative staff) among 7 Inpatient care centers and 10+ team offices in Northeast Florida Worked closely with the Director of Technology Services/PMO, Network and Business Intelligence teams to identify and develop new and improved IT solutions Managed numerous IT projects and tasks, including: - Hardware installations and configurations for several new Inpatient, Thrift Shop and team locations - Windows 7 and MS Office 2010 upgrade implementations for 700+ devices - Desktop and laptop refreshes of 1500+ devices resulting in improved user experience - Printer refreshes of 200+ devices resulting in network accessibility and increased scanning capability - iPad and iPhone implementations resulting in increased mobility of clinical and delivery teams - MS Configuration Manager implementation resulting in a 40% reduction of hardware imaging times - BMC Track-It! implementation for new Purchase Order, Work Order and Asset modules Overall 97% end-user satisfaction rating for Help Desk team survey responses As Asset Manager, ordered and tracked IT inventory of 4000+ devices throughout life cycle while working within nonprofit budget constraints Managed the IT Department's Comprehensive Emergency Management Plan and disaster communication workflow Worked with executives and directors to meet their department needs and to improve their staff's processes Interacted with vendors and re-sellers to provide support to all IT systems Administrator duties included Active Directory and Exchange Management Console account creations and removals, server monitoring and troubleshooting, and network cabling Provided technical training to New Hire Orientation classes and necessary one-on-one sessions Created and updated Knowledge Base documentation for hardware and software procedures Show less Managed the daily operation of a team of technicians who provided compassionate hardware and software support to 900+ end-users (clinical and administrative staff) among 7 Inpatient care centers and 10+ team offices in Northeast Florida Worked closely with the Director of Technology Services/PMO, Network and Business Intelligence teams to identify and develop new and improved IT solutions Managed numerous IT projects and tasks, including: - Hardware installations and… Show more Managed the daily operation of a team of technicians who provided compassionate hardware and software support to 900+ end-users (clinical and administrative staff) among 7 Inpatient care centers and 10+ team offices in Northeast Florida Worked closely with the Director of Technology Services/PMO, Network and Business Intelligence teams to identify and develop new and improved IT solutions Managed numerous IT projects and tasks, including: - Hardware installations and configurations for several new Inpatient, Thrift Shop and team locations - Windows 7 and MS Office 2010 upgrade implementations for 700+ devices - Desktop and laptop refreshes of 1500+ devices resulting in improved user experience - Printer refreshes of 200+ devices resulting in network accessibility and increased scanning capability - iPad and iPhone implementations resulting in increased mobility of clinical and delivery teams - MS Configuration Manager implementation resulting in a 40% reduction of hardware imaging times - BMC Track-It! implementation for new Purchase Order, Work Order and Asset modules Overall 97% end-user satisfaction rating for Help Desk team survey responses As Asset Manager, ordered and tracked IT inventory of 4000+ devices throughout life cycle while working within nonprofit budget constraints Managed the IT Department's Comprehensive Emergency Management Plan and disaster communication workflow Worked with executives and directors to meet their department needs and to improve their staff's processes Interacted with vendors and re-sellers to provide support to all IT systems Administrator duties included Active Directory and Exchange Management Console account creations and removals, server monitoring and troubleshooting, and network cabling Provided technical training to New Hire Orientation classes and necessary one-on-one sessions Created and updated Knowledge Base documentation for hardware and software procedures Show less
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Owner / Yearbook Publisher / Desktop Specialist
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Aug 1995 - Aug 2008
Publisher of grade-school yearbooks in Jacksonville, Florida area Managed all aspects of publications, including asset collections, meeting coordinations, layout and design, printing and binding Managed costs to meet customers' annual budgets Interacted frequently with school representatives and vendors throughout the year to review submitted assets, and to successfully meet end-of-year delivery deadlines Scanned and edited photos in Adobe Photoshop Created… Show more Publisher of grade-school yearbooks in Jacksonville, Florida area Managed all aspects of publications, including asset collections, meeting coordinations, layout and design, printing and binding Managed costs to meet customers' annual budgets Interacted frequently with school representatives and vendors throughout the year to review submitted assets, and to successfully meet end-of-year delivery deadlines Scanned and edited photos in Adobe Photoshop Created digital layouts in Adobe InDesign Submitted and reviewed proofs with school representatives to complete necessary edits Organized subcontracts with printing and binding companies Show less Publisher of grade-school yearbooks in Jacksonville, Florida area Managed all aspects of publications, including asset collections, meeting coordinations, layout and design, printing and binding Managed costs to meet customers' annual budgets Interacted frequently with school representatives and vendors throughout the year to review submitted assets, and to successfully meet end-of-year delivery deadlines Scanned and edited photos in Adobe Photoshop Created… Show more Publisher of grade-school yearbooks in Jacksonville, Florida area Managed all aspects of publications, including asset collections, meeting coordinations, layout and design, printing and binding Managed costs to meet customers' annual budgets Interacted frequently with school representatives and vendors throughout the year to review submitted assets, and to successfully meet end-of-year delivery deadlines Scanned and edited photos in Adobe Photoshop Created digital layouts in Adobe InDesign Submitted and reviewed proofs with school representatives to complete necessary edits Organized subcontracts with printing and binding companies Show less
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Sr. Systems Support Specialist
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Jan 2001 - Apr 2008
Provided real-time software and remote technical support for 100+ teams, officials and broadcasters from the following professional sports leagues: - National Basketball Association (NBA) - National Hockey League (NHL) - Women’s National Basketball Association (WNBA) - National Basketball Association Development League (NBADL) - World Team Tennis (WTT) Provided on-site hardware configuration and scoring support at various sporting events throughout the regular seasons and… Show more Provided real-time software and remote technical support for 100+ teams, officials and broadcasters from the following professional sports leagues: - National Basketball Association (NBA) - National Hockey League (NHL) - Women’s National Basketball Association (WNBA) - National Basketball Association Development League (NBADL) - World Team Tennis (WTT) Provided on-site hardware configuration and scoring support at various sporting events throughout the regular seasons and playoffs Provided on-site software and hardware setup training to individual team and league-wide scoring crews Monitored the flow of real-time game data from sports arenas to the leagues and their third-party statistical services Performed asset management and tracking during refurbishing sessions of scoring laptop equipment Imaged scoring equipment using Ghost software solution Performed Q/A testing of software updates and new software deliverables Show less Provided real-time software and remote technical support for 100+ teams, officials and broadcasters from the following professional sports leagues: - National Basketball Association (NBA) - National Hockey League (NHL) - Women’s National Basketball Association (WNBA) - National Basketball Association Development League (NBADL) - World Team Tennis (WTT) Provided on-site hardware configuration and scoring support at various sporting events throughout the regular seasons and… Show more Provided real-time software and remote technical support for 100+ teams, officials and broadcasters from the following professional sports leagues: - National Basketball Association (NBA) - National Hockey League (NHL) - Women’s National Basketball Association (WNBA) - National Basketball Association Development League (NBADL) - World Team Tennis (WTT) Provided on-site hardware configuration and scoring support at various sporting events throughout the regular seasons and playoffs Provided on-site software and hardware setup training to individual team and league-wide scoring crews Monitored the flow of real-time game data from sports arenas to the leagues and their third-party statistical services Performed asset management and tracking during refurbishing sessions of scoring laptop equipment Imaged scoring equipment using Ghost software solution Performed Q/A testing of software updates and new software deliverables Show less
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Education
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Florida State University
Bachelor of Science (B.S.), Studio Art