Sofie Bastiaansen

Customer Success Manager at Grasple - Open Education
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Contact Information
us****@****om
(386) 825-5501
Location
Delft, South Holland, Netherlands, NL
Languages
  • Engels Professional working proficiency
  • Duits Limited working proficiency
  • Frans Elementary proficiency
  • Nederlands Native or bilingual proficiency
  • Pools Elementary proficiency

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Credentials

  • Introduction to Coaching (L1 15s)
    World Rugby
    Apr, 2022
    - Nov, 2024
  • Veiligheid voor Operationeel Leidinggevenden VCA
    SSVV
    Aug, 2020
    - Nov, 2024
  • BCS Business Analysis
    EXIN
    Dec, 2019
    - Nov, 2024
  • Information Security Foundation (ISF)
    EXIN your ICT competence partner
    Sep, 2019
    - Nov, 2024
  • IREB Certified Professional for Requirements Engineering - Foundation Level
    iSQI GmbH
    Aug, 2019
    - Nov, 2024
  • Professional Scrum Master I
    Scrum.org
    Aug, 2019
    - Nov, 2024
  • Professional Scrum Product Owner I
    Scrum.org
    Aug, 2019
    - Nov, 2024
  • TMap Suite Test Engineer (TMSTE)
    EXIN your ICT competence partner
    Aug, 2019
    - Nov, 2024
  • Introduction to Match Officiating (L1)
    World Rugby
    Jun, 2019
    - Nov, 2024
  • Interculturele Communicatie
    Diversity Joy
    Dec, 2018
    - Nov, 2024
  • The IB Diploma Programme
    International Baccalaureate
    Aug, 2016
    - Nov, 2024
  • Socrates Honour Society - Certificate of Achievement
    Socrates Nederland
    Jun, 2016
    - Nov, 2024
  • Anglia Certificate of Masters CEFR C2 level
    ESOL College International
    May, 2015
    - Nov, 2024

Experience

    • Netherlands
    • E-Learning Providers
    • 1 - 100 Employee
    • Customer Success Manager
      • Jul 2023 - Present

    • Customer Success Manager
      • Sep 2021 - Jun 2023

    • Webdesign and -maintenance
      • May 2019 - Jun 2022

      For companies in my surroundings, I have executed projects in the field of webdesign and -maintenance. I have experience with Wordpress and the web-builders of MijnDomein and Yourhosting. For reference: see two of the projects that I executed in the past. www.hinkelbij.nl May 2020 - Juni 2022 Hinkelbij is a company that sells honey and fruitproducts. The website was built with teh webbuilder of mijndomein. The maintenance tasks focus themselves mainly on the userfriendliness and seasonal appearance of the website, and contentmanagement. www.space-lab.nl May 2021 - June 2021 Spacelab is an orthodontic laboratory in Amersfoort with more than 18 years of experience in teeth-technique. The website was built with MijnWebsite of Yourhosting. The focus of this project was on expressing the functional wish of the client. Show less

    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • QA Professional
      • Aug 2020 - Aug 2021

      During my career at SYSQA, I have been seconded as QA-professional for different assignments. My biggest clients were Rijkswaterstaat and Erdee Media Groep. Underneath this text, you can find a short description of my assignments for them. Take a look at my projects for a complete overview of the assignments I have taken part in.

    • Young Professional QA
      • Aug 2019 - Jul 2020

    • Netherlands
    • Government Administration
    • 700 & Above Employee
    • QA Professional SVKR
      • Feb 2020 - Aug 2021

      From February 2020 on, I am also active at the Stormsurgebarrier Ramspol for Rijkswaterstaat. As a tester, I take part in the trajectory of replacing the software system of the storm surge barrier. My tasks mostly focus on the testing of a new acceptance environment, the review of the testdocuments of the contractor and the writing and the writing and carrying out of the tests based on the requirements of Rijkswaterstaat.

    • QA Professional GROS
      • Aug 2019 - May 2020

      The first big project I did for Rijkswaterstaat, was for the webapplication GROS. I started at this project as tester, but expanded my tasks with requirementanalysis and stakeholdermanagement. This project ran from september 2019 until the end of the tendercontract of SYSQA at Rijkswaterstaat in June 2020.

    • Netherlands
    • Media Production
    • 1 - 100 Employee
    • QA Professional
      • Feb 2021 - Jul 2021

      I joined Erdee Media Groep as a tester for the new website of kerktijden.nl. Besides my regular test-activities, I also organised the usertests of the key-users and external users. My activities ended at the end of april after going love, but after a short absence I returned to the project to support the admins. I joined Erdee Media Groep as a tester for the new website of kerktijden.nl. Besides my regular test-activities, I also organised the usertests of the key-users and external users. My activities ended at the end of april after going love, but after a short absence I returned to the project to support the admins.

    • Waitress
      • Feb 2018 - Jul 2019

    • Waitress
      • Mar 2017 - Mar 2018

    • Tutor
      • Jan 2017 - Oct 2017

      Teacher English, Dutch, Mathematics, French, German, Physics and Biology Teacher English, Dutch, Mathematics, French, German, Physics and Biology

    • General employee
      • Apr 2012 - Jun 2017

Education

  • Rotterdam School of Management, Erasmus University
    MSc, Strategic Management
    2022 - 2023
  • Radboud University
    Premaster, Business Administration
    2021 - 2022
  • University of Leiden
    Minor, Business Science
    2018 - 2019
  • University of Leiden
    Bachelor of Science - BSc, International Relations & Organisations
    2016 - 2019
  • RSG 't Rijks
    VWO, Natuur & Gezondheid / Natuur & Techniek
    2010 - 2016

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