Gemma Say
Principal Consultant: Service Design at Farsight Consulting Ltd- Claim this Profile
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Bio
Bill Wessel
It was an absolute pleasure to work with Gemma. She is a gifted researcher, extremely adept at conducting, distilling and communicating research. However, her skills extend much further than research alone. She thinks and acts beyond the limits of her role, understanding and influencing the strategic aspects of digital delivery. Whilst her job titles don’t reflect this she works effectively as a Service Designer, leveraging research and evidence to enhance service delivery. She is also a model professional, able to lead, influence and deliver. Very much the lynchpin of the projects she works on. She’s also an extremely nice person. You will enjoy working with her! So essentially if you do have the opportunity to work with her, or even hire her, I would strongly recommend that you do.
Bill Wessel
It was an absolute pleasure to work with Gemma. She is a gifted researcher, extremely adept at conducting, distilling and communicating research. However, her skills extend much further than research alone. She thinks and acts beyond the limits of her role, understanding and influencing the strategic aspects of digital delivery. Whilst her job titles don’t reflect this she works effectively as a Service Designer, leveraging research and evidence to enhance service delivery. She is also a model professional, able to lead, influence and deliver. Very much the lynchpin of the projects she works on. She’s also an extremely nice person. You will enjoy working with her! So essentially if you do have the opportunity to work with her, or even hire her, I would strongly recommend that you do.
Bill Wessel
It was an absolute pleasure to work with Gemma. She is a gifted researcher, extremely adept at conducting, distilling and communicating research. However, her skills extend much further than research alone. She thinks and acts beyond the limits of her role, understanding and influencing the strategic aspects of digital delivery. Whilst her job titles don’t reflect this she works effectively as a Service Designer, leveraging research and evidence to enhance service delivery. She is also a model professional, able to lead, influence and deliver. Very much the lynchpin of the projects she works on. She’s also an extremely nice person. You will enjoy working with her! So essentially if you do have the opportunity to work with her, or even hire her, I would strongly recommend that you do.
Bill Wessel
It was an absolute pleasure to work with Gemma. She is a gifted researcher, extremely adept at conducting, distilling and communicating research. However, her skills extend much further than research alone. She thinks and acts beyond the limits of her role, understanding and influencing the strategic aspects of digital delivery. Whilst her job titles don’t reflect this she works effectively as a Service Designer, leveraging research and evidence to enhance service delivery. She is also a model professional, able to lead, influence and deliver. Very much the lynchpin of the projects she works on. She’s also an extremely nice person. You will enjoy working with her! So essentially if you do have the opportunity to work with her, or even hire her, I would strongly recommend that you do.
Credentials
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Ballet Grade 7
International Dance Teachers Association LimitedJun, 2013- Nov, 2024 -
Grade 8 Oboe
Trinity College LondonJan, 2012- Nov, 2024
Experience
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Farsight Consulting Ltd
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United Kingdom
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Business Consulting and Services
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1 - 100 Employee
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Principal Consultant: Service Design
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Jul 2022 - Present
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Senior User Research and Service Design Consultant
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Nov 2020 - Mar 2023
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User Research Consultant
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Jul 2019 - Nov 2020
Leading and designing a multitude of user research tasks to produce user-centred insights to fuel the constant development of a variety of digital servicesRecruitment and analysis of our representative users and creating materials to support co-creation research sessions, moderated interviews, workshops etcAnalysing research data, both quantitative and qualitative, to produce accurate findings and actionsCommunication of user insights to colleagues and stakeholders and representing the user within the team and the organisationMentorship across the discipline, using skills to recruit and build up existing colleagues knowledge and sharing skills amongst the wider teams Show less
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User Research / Design Analyst
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Jun 2018 - Jul 2019
Conducting and leading the user research function in a small consultancy as well as delivering fast paced agile user research to multiple public and private sector clients. Key achievements include:Launching a public digital serviceSetting a user research strategy and optimising good practiceWorking in agile cross-discipline teamsImplementing a range of creative user research techniques to attain real user needsFostering an open culture with feedback loops
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Department for Education
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United Kingdom
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Government Administration
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700 & Above Employee
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Digital User Researcher / Service Designer
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Aug 2018 - Present
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Freelance user researcher
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Sep 2013 - Sep 2018
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Loughborough University
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United Kingdom
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Higher Education
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700 & Above Employee
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Design School Peer Mentor Lead
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Mar 2017 - Jun 2018
I led the peer mentor division for Loughborough Design School post-graduating, including training, developing and mentoring students on various aspects of their life at university. I led the peer mentor division for Loughborough Design School post-graduating, including training, developing and mentoring students on various aspects of their life at university.
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RSSB
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United Kingdom
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Rail Transportation
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300 - 400 Employee
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Human Factors Researcher
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Jul 2016 - Aug 2017
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Education
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Loughborough University
BSc DiPS, Design Ergonomics -
Townley Grammar School
High School, A Level Product Design, Geography, Physics, Maths
Community
