Experience

Tiney

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Home Leader- The Little Shooting Stars Home Nursery

  • Aug 2021 - Present



eConsult Health

• United Kingdom
• Software Development
• 1 - 100 Employee

• Operations Executive

  • Mar 2020 - Jul 2021



Princes' Trust

• Human Resources Services
• 1 - 100 Employee

• Regional Operational Coordinator

  • Jan 2018 - Mar 2020

  •Flexible, timely and proactive day to day administration support is provided to the Director and Senior Leadership Team, to include coordinating and booking travel and accommodation as required.•Supporting with arranging meetings diary management to the Regional Director and direct reports•Judgment exercised in ensuring the confidentiality of the business, often dealing with sensitive information, and confidential matters.•Telephone calls are made and received on behalf of the Director and Senior Leadership Team as required.•Communications drafted on behalf of the Director and, where appropriate•Support projects with effective coordination•Meeting and event support provided to the Director and Senior Leadership Team, including organising and attending meetings and minute taking where necessary. •Research, briefings and first drafts of presentations and papers produced as necessary. Always updating information with attention to detail•Events Coordination for the Region/ National Teams•Deal with finance-related issues in a timely and accurate way.•Diary Management



NHS Improvement

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• PA/EA - Director /South Directorate

  • Apr 2017 - Jan 2018

  • Supporting Director and Heads their administrative requirements • Receive, examine, process and send documentation and correspondence on behalf of the Delivery and Improvement • was Actively managing the Directors Mailbox.• Field telephone calls and take messages, ensuring that messages, sometimes sensitive, are relayed accurately and promptly and, if possible, resolving queries• Print and prepare papers for the Director for the related days' committees and meetings.• Arrange meetings, lunches and events, including finding venues, arranging catering and transport, and so forth. • Organise travel arrangements, including booking tickets and hotels, where required • Set up and maintain manual and electronic files, as required, and ensure original documentation is retained or archived• Create PowerPoint presentations.• Create and maintain databases (CRM, Kahootz)• General typing, photocopying and faxing, as required• Ensure all relevant documents gets uploaded to NHSI’s intranet site• On an ongoing basis, review the appropriate area on the intranet to ensure documents remain up to date • Monitor and ensure that all hardcopy documents no longer required are shredded or put in confidential waste bins • Provide cover for PAs when on leave or when workload fluctuates, to ensure services are maintained•Support the team with any ad hoc administrative requirements, e.g. taking minutes, research, reporting •Propose and develop policies and procedures to improve service •Demonstrate competencies relevant to the role level and be a role model for NHSI’s values•Ensuring accurate up to date recording of the holiday, sickness and general absences within the team.•Maintaining and accurately updating filling systems.•Arranging meetings with NHS Trusts, collating necessary paperwork •Dealing with both external and internal calls and enquiries. • priorities before accepting or declining appointments and meetings with the Delivery and Improvement director.



Barts Health NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• PA - Site Management/ Cancer Management Team

  • Apr 2015 - Mar 2017

  •In the absence of the EA, I managed the needs of the PA Team•Ordered and distributed office supplies while adhering to a fixed office budget.•I planned and coordinated logistics and materials for board meetings, committee meetings and staff events.•I directed guests and routed deliveries and courier services.•I answered and managed incoming and outgoing calls while recording accurate messages.•Opened and properly distributed incoming mail.• I had greeted numerous visitors, including VIPs, and interview candidate s.•I have assisted with event planning, including associated travel and logistical arrangements.•Coordinated, scheduled and arranged meeting and travel calendars.•I had coordinated board and committee meetings, including schedules and information preparation and distribution.• I obtained signatures for financial documents and internal and external invoices.•Screened all visitors and directed them to the correct employee or office.•Assessed urgency and priorities before accepting or declining appointments and meetings with the Executive team

• Fertility Administrator-Centre for Reproductive Medicine

  • Sep 2014 - Apr 2015

  •To provide professional reception support to Fertility clinics.•To act appropriately to resolve all ad hoc problems that arise including problems with patient records and appointments, liaising with the appropriate staff members.•To deal with face to face and telephone enquiries professionally ensuring, where possible, that the patient’s (both male and female) needs are met, messages are taken, or they are transferred to the most appropriate person. •Understand the sensitive and emotional nature of the Fertility service in order to communicate effectively with all patients, even when some patients may be demanding, emotional or distressed, where English is not their first language. •Be professional and courteous or acting as the first point of contact for users of the service and to deal proactively with all enquiries from patients, GPs and other service users. •Communicate effectively with patients about departmental processes such as booking new appointments, follow-ups, investigations etc. •Communicate effectively with other multi-disciplinary teams both on the telephone and in person. •To deal professionally with messages taken, by being able to listen to patients, analyses’ the information and prioritize the nature of their enquiry, ensuring that any urgent calls i.e. always passed to the relevant clinical team quickly and effectively. •To provide a courteous and responsive service to general enquiries ensuring that they are resolved within timely fashion. • Participate in departmental arrangements for ensuring that all correspondence and fazes are dealt with efficiently and promptly, vetting correspondence and passed on as appropriate.

• Community Nursing Bilingual Support Worker-Health Visiting

  • Feb 2008 - Sep 2014

  •Growth developmental checks of babies and infants.•I was responsible for Health promotions and giving 1:1 advice, e.g. Oral Health, Diet and nutrition (childhood obesity). • As I was the Bilingual support for Health Visitor's and community Nurses when doing when Home visits.•I was the first point of contact to welcome parents and children for the team.•Managing and maintaining the team's manual and electronic records containing information families and children under 5.•The administrative role had duties such as dealing with queries, dealing with notifications.•Accumulate various report and statistics and submitting on behalf of the team for the locality/ external body.•Provide support by taking Minutes during meetings.•networking with Children centre•Communicated regularly with parents about daily activities and behaviours.• I did developmental growth checks of babies and infants.•Health promotions and giving 1:1 advice on topics such as. Oral Health, Diet and nutrition (childhood obesity). •I was Bilingual support for Health Visitor's and community Nurses when doing when Home visits.•I was the first point of contact to welcome parents and children for the team.•Working and supporting with the Health visitor and CAMS psychologist to be a Team and pilot and provide a health project called the Fun food Group for fussy eater under the age of 5 years providing support within the team•Managing and maintaining the team's manual and electronic records containing information families and children under 5.•Admin duties included dealing with queries, New Birth notifications.•Accumulate various report and statistics and submitting on behalf of the team for the locality/ external body.•Provide support by taking Minutes during meetings.•I have communicated regularly with parents about daily activities and behaviours.

• Bilingual Receptionist/ Data Entry Clerk- Physiotherapy Department

  • May 2006 - Feb 2008

  •Managed a wide variety of Patient services and administrative tasks to resolve Patient issues quickly and efficiently.•Dealing with Patient Referrals, Registering Patients in The Registration Booking.•Dealing with Claims Forms Requested by Solicitors.•Data entry on various software such as Emis, PAS, Physio data.•Supervising Temporary Staff.•Entered Patient treatment data into databases in a timely and accurate manner.•To greet everyone entering the hospital in a polite and helpful manner, ensuring that all visitors• receive a personal welcome and assistance on arriving and departing the premises.•To book appointments as required using hospital booking systems.•To ensure patients are appropriately informed and prepared prior to appointments and procedures.•To liaise with Clinical Staff when required•To attend to all telephone enquiries and direct these as appropriate. •To book non-facing private bookings.•Check e-mails and action any outstanding forms.•To invoice all self-paying patients for treatments and procedures. •Dealing with late clinic cancellations on the day; call all patients to rebook.•To ensure the reception area is kept neat and tidy and patient comfort is always maintained.•To provide information to visitors and if need be liaised with various departments within the Hospital.•To ensure all statutory training is attended as required.•To ensure Data Protection Act guidelines are followed and ensure all information concerning patients is treated in the strictest confidence.



limehouse Practice

• GP Receptionist

  • Apr 2005 - May 2006

  •Opening & Closing the Practice at the start & end of a working day•Booking appointments for patients over the telephone and face to face•Dealing with patient enquiries and ensuring action is taken if needed•Receiving, monitoring and preparing repeat prescriptions for the Doctor to sign•Scanning letters and documents•Coding new diagnosis’s, procedures and results using appropriate read codes•Liaising with solicitors and insurance companies that request medical reports/copies of medical records•Recording receipt of all payments•Booking minor surgery sessions and creating invoices for payment•To summarise new patient medical records•To prepare medical records deducted from the practice list for return to PCSE•To deal with home visit requests•To register new/temporary patients onto the computer system•To process patients, change of address on the computer and to have knowledge of the practice’s catchment area•To check the telephone out of hour’s answerphone message is working and is correct at the end of a working