Experience

RTO National

• United States
• Financial Services
• 1 - 100 Employee

• Product Manager

  • Sep 2022 - Present

  Greer, South Carolina, United States Collaborate with leadership team, development, analytics, and end users to recommend optimal solutions to business challenges. Analyze and interpret user and customer requirements and ensure requests are clearly defined and scoped. Lead projects from initiation, planning to execution and ensure quality and on time delivery. Work closely with executive team to continuously prioritize projects based on business needs. Enhance the development team workflow by gathering… Show more Collaborate with leadership team, development, analytics, and end users to recommend optimal solutions to business challenges. Analyze and interpret user and customer requirements and ensure requests are clearly defined and scoped. Lead projects from initiation, planning to execution and ensure quality and on time delivery. Work closely with executive team to continuously prioritize projects based on business needs. Enhance the development team workflow by gathering and analyzing data to determine the average team velocity and capacity. Evaluate the backlog and continue to prioritize and plan sprints ahead of development. Communicate proposed solutions prior to initiating the development phase, utilizing tools such as wire framing to obtain all the stakeholder’s buy-in. Demonstrate significant features during development phase to obtain users feedback, concerns, and additional requests early in the development process and turn them into actionable items to the development team. Create a collaborative environment between departments and lead brain storming sessions to create an innovative culture and encourage employees to think outside the box and feel comfortable voicing their ideas.

• Web Developer

  • Aug 2021 - Sep 2022

  Greenville, South Carolina, United States Developed new feature requests using PHP/ Laravel, JavaScript/ Vue.js, HTML, CSS, and SQL. Debugged existing code. Performed code review and ensured the implemented changes are as stated in the request. Enhanced user experience by evaluating the design and functionality of the application.



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• Census Field Manager

  • Jan 2020 - Oct 2020

  Greenville, South Carolina, United States Nonresponse Follow Up, NRFU, is the biggest operation of the CENSUS. It involves enumerating all the households that have not responded to the Census. Trained the Census Field Supervisors and the Enumerators for the NRFU operation. Managed the NRFU operation, this involved managing a group of 16 Supervisors and over 110 Enumerators. Achieved 100% completion of NRFU operation prior to the target date. Once project was completed, collected all the smart issued… Show more Nonresponse Follow Up, NRFU, is the biggest operation of the CENSUS. It involves enumerating all the households that have not responded to the Census. Trained the Census Field Supervisors and the Enumerators for the NRFU operation. Managed the NRFU operation, this involved managing a group of 16 Supervisors and over 110 Enumerators. Achieved 100% completion of NRFU operation prior to the target date. Once project was completed, collected all the smart issued devices for the operation and processed the release forms and terminations to close the operation. Show less



USETECH Company Limited

• Operations Manager

  • Jun 2012 - Jul 2015

  Khartoum, Sudan USETECH Company Limited is the largest IT Security company in Sudan and is the sole distributor for Rohde & Schwarz GateProtect line of products, which is a company based in Germany. Managed all the company operations starting from the initial customer contact through overseeing the sales contracts, service level agreements, installation, generating reports and project closure. Developed the standards, strategies, policies, and procedures handbook for all the company’s… Show more USETECH Company Limited is the largest IT Security company in Sudan and is the sole distributor for Rohde & Schwarz GateProtect line of products, which is a company based in Germany. Managed all the company operations starting from the initial customer contact through overseeing the sales contracts, service level agreements, installation, generating reports and project closure. Developed the standards, strategies, policies, and procedures handbook for all the company’s operations. Managed product orders; Min/max, lead time, shipments, and storage. Generated quotations, bids requirements, and business proposals. Planned and monitored budget, manpower, and resources. Show less



Haggar Limited- Samsung

• After Sale Services Manager

  • Mar 2009 - May 2012

  Khartoum, Sudan Managed the After-Sale Service Center for Samsung products. Increased profit by 40% through restructure of the Service Center and business strategies. Raised customer satisfaction level by developing outstanding customer service procedures and retention plans. Set and monitored the Center’s yearly budget, manpower, resources, and expansion plans. Managed the project of building the spare parts warehouse. Oversaw the spare parts procurement plans. Recognized as… Show more Managed the After-Sale Service Center for Samsung products. Increased profit by 40% through restructure of the Service Center and business strategies. Raised customer satisfaction level by developing outstanding customer service procedures and retention plans. Set and monitored the Center’s yearly budget, manpower, resources, and expansion plans. Managed the project of building the spare parts warehouse. Oversaw the spare parts procurement plans. Recognized as the best and most efficient spare parts operation in the region by Samsung. Analyzed maintenance data to identify products and parts defects. Generated reports and recommendations on improvements. Awards & Achievements: Recognized and awarded by Samsung as the Most Innovative Service Provider for the Year 2011. Presented with a Certificate of Appreciation from the After-Sale Services employees. Rewarded Certificate of High Performance from Haggar Limited for the year of 2011. Show less



Central Advanced Digitech

• Customer Service Manager

  • Apr 2007 - Feb 2009

  Khartoum, Khartoum State, Sudan Managed the customer service and call center operations. Established and developed the call center for Digitech Service Center. Monitored customer complaints and feedback and provide recommendations on best customer service practices. Set employees key performance indicators (KPI) and evaluated performance. Created and developed training and bonus programs for employees to maximize their performance.



New United Motor Manufacturing, Inc.

• United States
• Individual and Family Services

• Facility Engineer

  • Jan 2006 - Dec 2006

  Fremont, California, United States Investigated energy usage and production procedures to identify process improvements and resource optimization opportunities for different workshops within the company, based on six weeks projects. Recommended energy reduction methods and process enhancements by analyzing the work procedures and calculating energy consumptions. Generated reports and power point presentation and presented findings to top management. Performed safety audits to ensure human safety and safe… Show more Investigated energy usage and production procedures to identify process improvements and resource optimization opportunities for different workshops within the company, based on six weeks projects. Recommended energy reduction methods and process enhancements by analyzing the work procedures and calculating energy consumptions. Generated reports and power point presentation and presented findings to top management. Performed safety audits to ensure human safety and safe traffic flow. Managed various projects such as traffic light installations throughout the plant. Continuously evaluated contractors, called for bids, and evaluated options. Awards & Achievements: Implemented the use of Sky Lights throughout the stamp plant, resulting in a 40% reduction of energy costs. Show less