Experience

Hyatt Centric Victoria Harbour Hong Kong

• Hong Kong
• Hospitality
• 1 - 100 Employee

• Team leader

  • Jun 2020 - Present



NOBU InterContinental Hong Kong

• Restaurant Service Officer (Captain)

  • Mar 2019 - Jun 2020

  -Responsible to provide an excellent and consistent level of service to the customers.-Assists with receiving guests in the hotel's restaurants.-Assist guest with table reservation and assist guest while seating.-Ensure guest are serviced within specified time.-A good knowledge of menus and presentation standards.-Anticipate any unexpected guest need and reacts promptly and tactfully.-Set tables according to type of event and service standards. -Responsible to provide an excellent and consistent level of service to the customers.-Assists with receiving guests in the hotel's restaurants.-Assist guest with table reservation and assist guest while seating.-Ensure guest are serviced within specified time.-A good knowledge of menus and presentation standards.-Anticipate any unexpected guest need and reacts promptly and tactfully.-Set tables according to type of event and service standards.



Bizou American Brasserie

• Supervisor

  • Sep 2018 - Feb 2019

  -Assist the Restaurant Manager in selecting, training, supervising,counseling and disciplining outlet staff.-Supervising the floor during meal periods.-Ensuring that checklists, requisitions and proper opening and closing functions arebeing completed each shift.-Communicate effectively, both verbally and in writing, to provide clear direction tothe staff.-Observe performance and encourage improvement where necessary. -Assist the Restaurant Manager in selecting, training, supervising,counseling and disciplining outlet staff.-Supervising the floor during meal periods.-Ensuring that checklists, requisitions and proper opening and closing functions arebeing completed each shift.-Communicate effectively, both verbally and in writing, to provide clear direction tothe staff.-Observe performance and encourage improvement where necessary.



Gordon Ramsay Bread Street - Dining Concepts

• Supervisor

  • Dec 2015 - Sep 2018

  Oversee all front and back of the house restaurant operationsEnsure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionallyMaintain quality control for all food servedAnalyze staff evaluations and feedback to improve the customer’s experienceProject future needs for goods, kitchen supplies, and cleaning products; order accordinglyOversee health code compliance and sanitation standardsSeek ways to cut waste and decrease operational costsGenerate weekly, monthly, and annual reportsTrain new employees and provide ongoing training for all staffAttend quarterly P&L meetings



Habibi Cafe Hong Kong

• Restaurant Manager

  • Jun 2013 - Oct 2015

  -Train and supervise staff.-Ensure all food safety procedures are strictly adhered to according to sanitary regulations.-Work closely with management to meet revenue objectives.-Implement appropriate strategies to resolve adverse trends and improve sales.-Maintain safe working conditions.-Follow company policies and procedures regarding the handling of cash, property, products and equipment.-Audit inventory levels to ensure product availability, and order products as necessary.



Habibi Restaurant Hong Kong

• Assistant Manager

  • Aug 2012 - May 2013

  -Opening and closing the restaurant.-Organize and supervise shifts.-Appraise staff performance and provide feedback to improve productivity.-Estimate future needs for goods, kitchen utensils and cleaning products.-Deliver superior service and maximize customer satisfaction.-Train new and current employees on proper customer service practices. -Opening and closing the restaurant.-Organize and supervise shifts.-Appraise staff performance and provide feedback to improve productivity.-Estimate future needs for goods, kitchen utensils and cleaning products.-Deliver superior service and maximize customer satisfaction.-Train new and current employees on proper customer service practices.



Habibi Holdings Inc

• United States
• Food Production

• Assistant Manager

  • Mar 2011 - Jul 2012

  -Opening and closing the restaurant.-Appointing, inducting, and mentoring new staff members.-Scheduling shifts and assigning tables to waitstaff.-Shifts priorities and goals as work demands change.-Assist in planning regular and special event Menu.-Provides feedback and coaching to the Team regularly.

• Supervisor

  • Oct 2010 - Feb 2011

  -Oversee all front and back of the house restaurant operations.-Maintain quality control for all food served.-Analyze staff evaluations and feedback to improve the customer’s experience.-Generate daily, weekly and monthly reports.



Felfela

• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Apr 2009 - Aug 2010

  -keep employees motivated and resolve conflicts.-Scheduling shifts and assigning tables.-Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted.-Ensuring that the restaurant adheres to pertinent health and safety regulations.-Resolving customers' questions and grievances in a professional manner. -keep employees motivated and resolve conflicts.-Scheduling shifts and assigning tables.-Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted.-Ensuring that the restaurant adheres to pertinent health and safety regulations.-Resolving customers' questions and grievances in a professional manner.