Experience

TerminixSIS India

• India
• Hospitality
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2021 - Present



Shiprocket

• India
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Back Office Employee

  • Oct 2020 - Oct 2021

  Resolve customer issues with billing, shipping, and product inquiries, reducing customer churn by 20%. Deal with sellers regarding their concern on shipment pick up, delivery, RTO etc Deal also with buyers for scheduling purpose of their shipments. Tracking of the shipments.Handle the all process and concern of the sellers from pick up to delivery of their shipments. Also role in backend profile to mail the clients regarding the concerns of sellers. Resolve customer issues with billing, shipping, and product inquiries, reducing customer churn by 20%. Deal with sellers regarding their concern on shipment pick up, delivery, RTO etc Deal also with buyers for scheduling purpose of their shipments. Tracking of the shipments.Handle the all process and concern of the sellers from pick up to delivery of their shipments. Also role in backend profile to mail the clients regarding the concerns of sellers.



Cogent

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Customer Support Executive

  • Aug 2020 - Sep 2020

  Worked as customer support representative in Tata Sky Process Handle customers Queries of tata sky users regarding their channel problems, recharge issues etc Provide product and service knowledge to customers and provide recommendations for cross-selling and up-selling opportunities, resulting in a 15% increase in sales revenue. Collaborate with cross-functional teams to resolve customer issues and identify areas for improvement in product development, resulting in a 10% increase in product satisfaction rating. Show less