Experience

Divoti Inc.
• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee
• Engraving Specialist and Customer Support

  • Aug 2023 - Present


Tranceperfect

• United States
• Spectator Sports
• 1 - 100 Employee

• Pharmacovigilance/Medical Information Specialist

  • Sep 2022 - Present

  - Pharmacovigilance - Proceed, recorded and distributed in English/Japanese adverse events for an average of 10 prescription drugs to PMDA - Drug safety Systems Clinical Works, Arise G/J, Argus - GCP/GSPS Assessments - Pharmacovigilance - Proceed, recorded and distributed in English/Japanese adverse events for an average of 10 prescription drugs to PMDA - Drug safety Systems Clinical Works, Arise G/J, Argus - GCP/GSPS Assessments



Mitsubishi Chemical America Golf

• Customer Service Specialist

  • Jun 2018 - Jan 2022

  -Created sales and purchase orders for U.S.A. and Japan -Manage shipping timeline between clients and MCA headquarters, Japan -Worked with accounting to process all invoices and payments in a timely manner -Database entry including new MCA products -Instructed MCA associates and manager on new AX digital logistics platform -Trained all new department employees -Created sales and purchase orders for U.S.A. and Japan -Manage shipping timeline between clients and MCA headquarters, Japan -Worked with accounting to process all invoices and payments in a timely manner -Database entry including new MCA products -Instructed MCA associates and manager on new AX digital logistics platform -Trained all new department employees



JFC INTERNATIONAL via Interesse International Inc

• Front Office Assistant

  • Jul 2017 - May 2018

  • Searches inventory records to determine if the products on hand is in sufficient quantity. • Prepares and maintains supplier price lists and keeps them up-to-date. • Maintains timely control of orders, amendments, shipping notices, and other documents to assure accurate retention of records. • Assures that the ordered products are delivered on schedule and meets the quality standards of the company. • Forecasts and reports the quantities and amounts of the products required to be purchased. Customer Support • Responsible for answering customer’s questions and inquiries about the products. • Stays involved and works closely with customers for smooth transactions. • Receives and processes orders, provides information regarding current pricing, changes in service, discontinuance of items, and shipping. • Identifies and resolves client concerns; Resolves customers’ complaints via phone and/or email. Show less



EPS

• Kenya
• Human Resources Services

• Pharmacovigilance specialist

  • Feb 2014 - Dec 2016

  - Pharmacovigilance - Proceed, recorded and distributed in English/Japanese adverse events for an average of 10 prescription drugs to PMDA - Drug safety Systems Clinical Works, Arise G/J, Argus - GCP/GSPS Assessments - Trained new employees on system and regulartions - CIOMS form - Pharmacovigilance - Proceed, recorded and distributed in English/Japanese adverse events for an average of 10 prescription drugs to PMDA - Drug safety Systems Clinical Works, Arise G/J, Argus - GCP/GSPS Assessments - Trained new employees on system and regulartions - CIOMS form



DPI Direct

• United States
• Printing Services
• 1 - 100 Employee

• Production Operator

  • Apr 2011 - Dec 2013

  - Built, assembled, kitted, packaged, and shipped displays, signage, and large format printed media for various OEM manufacturers (Sony, Zeiss and Qualcomm), museums (Balboa park children’s museum), and artists (Aaron Chang). - Materials included: Acrylic, styrene, expanded PVC, corrugate, D-bond, wood, metal, vinyl, and glass, - Hand skills included: polishing, heat bending, gluing, framing, and hardware assembly - Built, assembled, kitted, packaged, and shipped displays, signage, and large format printed media for various OEM manufacturers (Sony, Zeiss and Qualcomm), museums (Balboa park children’s museum), and artists (Aaron Chang). - Materials included: Acrylic, styrene, expanded PVC, corrugate, D-bond, wood, metal, vinyl, and glass, - Hand skills included: polishing, heat bending, gluing, framing, and hardware assembly



Takeda

• Biotechnology
• 1 - 100 Employee

• Pharmacovigilance Specialist

  • Oct 2006 - Dec 2009

  • Processed, recorded, and distributed in English adverse side effects for an average of twenty prescription drugs to over 150 international companies • Trained new employees on systems and regulations • CIOMS form • Drug safety Systems Arise G/J • Processed, recorded, and distributed in English adverse side effects for an average of twenty prescription drugs to over 150 international companies • Trained new employees on systems and regulations • CIOMS form • Drug safety Systems Arise G/J



Hosoeigaseisakusyo(TV Production Company)

• Subtitle Manegement Specialist

  • Nov 2004 - Apr 2006

  • Produced Japanese subtitles for various television productions including drama, sitcoms, documentaries, animation, etc. • Managed and scheduled all new projects • Trained new employees on new systems and software • Produced Japanese subtitles for various television productions including drama, sitcoms, documentaries, animation, etc. • Managed and scheduled all new projects • Trained new employees on new systems and software



B.E.A.T.

• France
• Construction
• 1 - 100 Employee

• Office Manager

  • Nov 2002 - Oct 2004

  • Managed and controlled all instructor administrative functions including: VISA acquisition, lesson preparation, class scheduling, performance evaluation, teacher qualification and assessment, emergencies • Managed and controlled child student services including: new student introductions and classroom acclimation, food services, exercise, illness, transportation for outings, parental correspondence, release forms and other legal documents • Developed course catalogues, brochures, fliers, and other business materials • Responsible for accounts receivable, accounts payable, tax preparation, payroll, and purchasing of office supplies and learning materials Show less



NOVA

• Spain
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • May 2001 - Aug 2002

  • Scheduled, recorded, and managed customer lesson reservations for largest Japanese private English school (15,000 employees) • Provided live technical support via web VOIP system for an average one hundred customers a day • Helped manage and schedule 30-50 pat-time workers on daily basis for a twenty-four hour service • Purchased and dispersed office supplies for over 75 employees • Conducted and assessed teacher course qualification tests • Responsible for customer grievances and complaints Show less



Universal Studios Japan

• Japan
• Entertainment Providers
• 200 - 300 Employee

• Customer Service Representative

  • Apr 2001 - Jul 2002

  • Processed, received, and secured all family pets held in USJ Family Companion Services faculties • Ensured company procedures, policies, requirements, and legalities were maintained and executed properly • Supervised healthcare efficiencies of canines, felines, reptiles, rodents, insects, and fish • Filed and recorded daily operations and transactions • Provided assistance with third party veterinarian services in emergency situations • Received, tabulated, and recorded daily parking fees, maintaining a perfect accounting record • Oversaw and directed parking lot capacity and traffic, including tour groups and special events • Instructed and trained junior representatives in use of internal software and programs Show less



Shinkabukiza

• Customer Service Representative

  • Jun 1998 - Feb 2001

  • Reserved, managed, and accounted tickets sales and disbursement on a weekly basis for 25,000 customers annually • Managed customer service issues and problems, including: quality assurance, billing discrepancies, and grievances • Worked with third party ticket brokerage services and convenient stores, including: Lawson, 7 Eleven, and AM/PM to leverage additional sales • Performed data entry and tabulation of sales, refunds and administrative errors • Instructed new and junior level associates on operations and procedures Show less



Hakko Shinyo Kinko

• Banking Administrative Assistant

  • Apr 1997 - Mar 1998

  • Executive administrative assistant for largest regional credit union in Osaka prefecture • Established and maintained correspondence for informal and formal executive activities • Recorded, monitored, and summarized all meetings, internal and external • Developed and managed executive schedule • Coordinated and assisted at regional conferences and trade shows • First point of contact and liaison for outside departments, businesses, third parties, and agents of the press • Executive administrative assistant for largest regional credit union in Osaka prefecture • Established and maintained correspondence for informal and formal executive activities • Recorded, monitored, and summarized all meetings, internal and external • Developed and managed executive schedule • Coordinated and assisted at regional conferences and trade shows • First point of contact and liaison for outside departments, businesses, third parties, and agents of the press