Marketing Outreach Coordinator

• Feb 2023 - Present

Social Media Specialist

• Aug 2020 - Feb 2023

Identify target audiences, preferences, and trends for campaigns across all platforms, such as Facebook, Twitter, LinkedIn, Pinterest, CTV, and TikTok. Follow trends, gather and organize unprocessed data from social media platforms to Excel pivot tables. Review bids and budget pacing for all active social media advertising campaigns. Work cross-functionally with creative team and advertisement agency to oversee and uphold timelines for new assets and ensure that assets are on brand and aligned with the digital marketing team efforts. ► Launched new platforms and accounts for social media advertising. ► Monitored and shared paid social media results (KPIs) on day-to-day basis, while coordinating with team. ► Managed all invoices for social media accounts in a timely fashion. ►Extensively researched audiences to target from previous campaigns on basis of key performance indicators and social media best practices. ► Built campaign budget to make maximum use of allocated funds. ► Took full ownership of projects and optimization results. Launched new campaigns on Facebook successfully and created A/B testing process. Show less

Member Service Representative

• Apr 2020 - Aug 2020

During my time here, I completed training and performed well in high-pressure client service environments. I was tasked with assisting members in resolving account, service, and system issues by educating on required forms and technical processes. I was entrusted in adding information about customer interactions to CRM to track requests, record issues, and keep track of solutions provided.Furthermore, I provided information about specialization and discussed next steps for recertification for certified personal trainer.Here are some of my potential workings in this job:► Exceeded customer service benchmarks consistently, while adhering to call volume objectives.► Maintained updated knowledge of internal procedures and best practices for sector to enhance service provision.► Analyzed customer data to identify problems, create potential solutions, and uphold high standards of service. Show less

Junior Live Events Coordinator

• Mar 2018 - Aug 2020

Within this job role, I built relationships with master instructors and host facilities to formulate future action plan. I was responsible for interacting with clients to understand event goals and ensure retention.I was assigned with the task of acting as organizational manager of workshop equipment to ensure seamless workflow in workshop. Also, I organized and implement workshops and events accurately to ensure client retention. In addition, I calculate and process expenses during and after events accurately.Following were my pivotal duties in this role:► Assessed existing plans, procedures, and events planning services to determine opportunities for improvement.► Tracked and reported costs, sales and other several event statistics through utilization of CRM and Cvent.► Planned large-scale events, including tradeshows, conferences, and meetings as well as coordinated volunteers for event to meet set scope. Show less