Experience

Argent Software

• United States
• Software Development
• 1 - 100 Employee

• Field Engineer

  • Oct 2022 - Present

  - Pre-Sales and Post-Sales process (APEC, AU, NZ, and EU)- Implementation and after sales support for the full suite of Argent Products (APEC, AU, NZ, and EU) - Pre-Sales and Post-Sales process (APEC, AU, NZ, and EU)- Implementation and after sales support for the full suite of Argent Products (APEC, AU, NZ, and EU)



Advantech Singapore

• Singapore
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Application Engineer

  • May 2022 - Aug 2022

  Industrical PC Trouble shooting and Support under IIoT Responsible for professional handling of customer enquiriesknowledge and hands-on experience on Industrial Computers, Embedded Computers, IoT applicationsProvides quotation on products sellingUnderstands and provides solution to best meet customers’ needsFollow-up quotations and order coordination to establish a high level of customer satisfaction.Work with Application Engineers to define system integration and workflow problem areas and implement improvements for customers.Involve in pre-sales presentation, develop and manage new account to expand customer breadth and sales performanceCollaborates with marketing team in products promotion and conduct market research in related segments to improve salesKeep abreast of constant changes in technology



Nuffield Dental Holdings

• Singapore
• Hospitals and Health Care
• 1 - 100 Employee

• Information Technology System Engineer

  • Jan 2020 - May 2022

  Overall responsible for all clinics (10+) to manage all IT system.• Gsuite administrator which include managing users, access rights, email migration for www.nuffielddental.com.sg domain• Provide Level 1 to 3 end-user support to all departments/clinics with computer related problems via teamviewer, phone, email and whatsapp during retail hours.• Install, upgrade, repair, troubleshoot monitor system hardware and software. Provide timely operating system (Windows 7, Windows 10), application and firmware patches.• Provide L1 Troubleshooting to all audio visual equipment including TV, Mixers, CCTVs, VOIP phones, Printers• LAN & Wi-Fi network security, troubleshooting and maintenance.• Train end-users on computer to ensure proper function and understanding of the system• Oversee and update of all equipment in IT assets list.• Develop and manage effective professional working relationships with vendors, co-workers and clients.• Enforce group policies on all terminals.• Manage all software license (Adobe, Consult Pro, Microsoft Office, Microsoft Windows)• Email creation and management for all email.• Assess computing need and systems requirements.• Initial system setup and planning at new/existing clinic locations.



EDOTCO Group

• Malaysia
• Telecommunications
• 700 & Above Employee

• Regional Manager

  • Jan 2019 - Jan 2020

  Parts of O&M Team for first MYANMAR Bamboo Towerhttps://edotcogroup.com/media/edotco-unveils-myanmars-first-bamboo-telecom-tower-1/Overall responsible for all the activities in a Region. Directly responsible for the Operations of the Telecom sites in the region.• Supervise the daily availability in all the Telecom sites in the Region.• Continuous Planning for constant improvement in the performance of the sites.• Work directly with Asset Care Manager in NTC HQ and the the Operations team inthe Region, to drive the performance of the in terms of Preventive Maintenanceand Corrective Maintenance activities.• Work with Energy Manager to control Opex costs and ensure Region is constantlydriving down costs.• Monitor quality control,• Support Regional Construction Managers in Delivery of new sites.• Control Costs in the Region• Support Digitalization Initiatives in Region• Support CSR Initiatives in Region• Be a Leader and ensure all Workforce is integrated and working as a TEAM.• Work with Asset Care Manager and Energy Manager for driving PM and Energy Costs.• Health and Safety team on health and safety practices, and accidents/incidentsreporting.• Service Excellence team on process improvement and operational efficiency relatedmatters.• Working with Telco customers on SLA.• Consultants, vendors and suppliers on Operational Activities.• Communication with land owners and local authorities on premises management.



Irrawaddy Green Towers

• Myanmar
• Telecommunications
• 100 - 200 Employee

• Deputy O&M Manager

  • Feb 2018 - Jan 2019

  To manage telecom infrastructure operation and maintenance• Responsible for operation and maintenance of all sites to provide interrupted infra services to operators in region by ensuring optimum utilization of resources on 24*7 basic. It involves direction, development and controlling of field staff responsible for site operations.• Coordinate all cluster in charge, technician and vendor for ensuring no power issue and manage infra uptime as per MSA and SLA at all clusters sites and managing cost within laid down limit.• Fault reduction & management, power and fuel, site management from technical perspective, energy management, owner issue clearance, data management, site cleaning activity.• Identify and execute the process required to optimize in energy cost, manage the site stability by taking corrective actions for failing sites, replacement of faulty equipment.• Communicate with respective team to solve owner issue, colocation issue, donation issue, DG restriction issue, site access block issue, etc.• Review and analysis repeated failure cases and take immediate corrective and preventive actions to avoid any repeat failure.• Coordinate with Finance for billing with customer and vendor.• Coordinate with Procurements for service process and material purchasing process.• Planning, cost control and ensure that operation is running on schedule and within the budget.• Proactively capturing local issues at the sites.• Managing the issues by interaction with the site owner/ local authorities/ opinion leaders at the location.• Regular interaction with team and customer and maintain most preferred vendor status with all customers.• Ensure the proper and timely services from various vendor.• Building up the customer confidence on operation.• Regular meeting with Operators operation team (Ooredoo/Telenor/Mytel/MPT) and customer weekly/monthly basic.



Ooredoo Myanmar

• Telecommunications
• 700 & Above Employee

• OSS ops Senior Engineer

  • Jul 2017 - Feb 2018

  • Ensure IT system and applications delivery & adherence from the managed services team.• Ensure Incidents, Problems and Service request are well documented and resolved within SLA• Calculate and advise penalty to be imposed for non-delivery or delivery out of SLAs• Ensure performance report generation for daily / weekly / monthly network performance & statistics.• Recognizing reports/system improvement areas and highlight to vendor• Strong coordination with suppliers for timely performance reports generation purpose • RCA and reports validations• Participate in cross functional meetings with Vendors and business stakeholders• Change request validations for IT system• Analysis of system performance reports.• Daily analysis of incidents , service request reports• Manage vendor to provide 99.99 system/service availability• Ensure SLA ‘s are adhered• Ensuring outages are reduced/limited• RCA are well documented and accurate• Incidents and Service request are closed on time• Timely publication of performance reports, accurate analysis & summary from Performance reports.



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Field Maintainance Engineer

  • Feb 2016 - Jun 2017

  Maintenance operation of MPT-KSGM project of Rakhine and Bago region sites. Trouble shoot and fixing on DG, configuration Huawei RTN, Maintain cell availability was high.* Rectification site outages and all alarm issues on site* Power troubleshooting (AC/DC)* Example-ACDU, DCDU, PSU (rectifier), LLVD, ATS, Battery system faulty, etc.* DG Troubleshooting* Auto start fail, Charge Fail, LOP alarm, GMU interface fault, alarm sensor issues, Alternator replacement, etc.* Wireless Troubleshooting* BBU, UMPT, UBBP, WBBP, UPEU, UIEU, VSWR alarm, RRU alarms, CPRI and Cell down issues.* Transmission Troubleshooting (RTN/ ATN)* RTN installation & configuration, Microwave realignment, ODU replacement, etc.* Fiber Splicing, finding fiber faulty point. * DC Air Conditioner Troubleshooting* Control board replacement, compressor control card replacement, com fail issues, etc.* External Alarms Troubleshooting (smoke, water, door, etc.)* Faulty devices replacement * Installation and configuration of Huawei Devices and equipment.* Co-operation with customer(MPT-KSGM) and LSP(Amara/ TMH/ Elite) * Manage LSP to reduce site outages in region. Try no site outages in my region.* Manage Handover process and Preventive maintenance operation with LSP and report to customer.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Help Desk and NOC Team Leader

  • Apr 2014 - Feb 2016

  I am working as NOC team leader at HP Enterprise Services in Ooredoo Myanmar Project. We are monitoring for Huawei NGBSS business system and Network infrastructure of Telecom system. We are handling all the incidents that was happened in our services. All the incidents are working with SLA and we are responding all the issues time by time. Also working for knowledge improvement in our team, also schedule for shift roster for every months, responsible to monitor to our service and business 24/7. Our service is working with incident management, change management, problem management, with standard ITIL services. We are monitoring and reporting by using below tools, I can use efficiently with these all tools.Tools1) HP Business Service Management (BSM)2) HP Business Process Monitoring (BPM)3) HP Real User Monitoring (RUM)4) HP Sitescope5) HP Network Node Manager (NNM)6) HP Service Manager (HPSM)7) Huawei I2000 8) Huawei U2000 We are also responsibilities to do all the thing from IT Help Desk issue.