Experience

Mattress To Door Corp

• Canada
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Mar 2022 - Present

  •Greeting and attending to customers in the store. •Advising the customers required products based on their need. •Keeping track of sales and meeting daily targets. •Keeping record of sales outputs and customers demands to meet the store inventory. •Greeting and attending to customers in the store. •Advising the customers required products based on their need. •Keeping track of sales and meeting daily targets. •Keeping record of sales outputs and customers demands to meet the store inventory.



ICICI Bank

• India
• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2019 - Dec 2021

  •Performed the role of cash teller and was responsible for attending walk-in customers at the front desk. •Achieved 100% targets by cross- selling products to the customers like credit cards, resolving inquiries and complaints within 24-48 business hours, boosted customer satisfaction surveys from 80% to 89%. •Promoted company brand and unique offerings through personalized customer service. •Performed the role of cash teller and was responsible for attending walk-in customers at the front desk. •Achieved 100% targets by cross- selling products to the customers like credit cards, resolving inquiries and complaints within 24-48 business hours, boosted customer satisfaction surveys from 80% to 89%. •Promoted company brand and unique offerings through personalized customer service.



airtel

• India
• Telecommunications
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2017 - Oct 2018

  •Effectively managed high volume of inbound customer calls and responsible for selling airtel products for mobility and residential service. •Identifying customer needs, pitching relevant products, and using persuasion techniques to overcome objections, while providing customers with optimal value. •Expected to reach a particular percent sales quota each month and achieved more than 100% salesclosing rate on monthly targets earning incentives and bonuses. •Worked on various tools simultaneously while processing an order and being able to handle multiplecalls every single day. •Provided technical assistance to customers facing issues with their phone or cable boxes. •Provide and help customers to choose from different mobile and internet plans that fulfill their needs while maintaining customer relations. Show less