Experience

Harmony Montessori
• United States
• Primary and Secondary Education
• 1 - 100 Employee
• Montessori Directress

  • Jun 2022 - Present

Crowne Plaza® Dubai Marina
• United Arab Emirates
• Hospitality
• 1 - 100 Employee
• Crowne Plaza Meetings Manager

  • Nov 2019 - Sep 2020

Grand Hyatt
• Hospitality
• 700 & Above Employee
• Sales Manager

  • Sep 2018 - Jul 2019


Jumeirah Group / Jumeirah Hotels & Resorts

• Sales Executive - Corporate

  • Mar 2018 - Aug 2018

• Sales Executive, Groups & Events Conversion

  • Feb 2017 - Mar 2018

• Sales Coordinator, Groups & Events Conversion

  • Nov 2015 - Jan 2017

  • Sending Proposals and Contracts, customized to suit the individual needs of the Client.• Converting enquiries into bookings, to achieve the monthly budget.• Conducting site inspections of the Hotel rooms, Conference space and Exclusive Dinner Venues for all prospect Clients requesting for it.• Conducting a monthly Sales Blitz with the Proactive Sales team to engage with prospect Clients.• Fully knowledgeable of the Hotel and the software used by Group Sales – Delphi.• Departmental Trainer for the Group Sales Team – Conduct trainings on various topics as and when deemed necessary by the department. Show less

• Sales Administrator, Groups & Events Conversion

  • Nov 2014 - Nov 2015

  • Inquiry qualification - To handle the incoming telephone and email enquiries and offer initial suggestions on all sales enquiries.• Conducting Site Visits of the Hotel as and when required.• Coordinating between all departments (Front Office, Food & Beverage, HR, Marketing, Revenue, Corporate and Leisure Sales) to ensure information is passed swiftly and correctly.• Handle confidential material and ensure the code of confidentiality is maintained at all times.• Documentation – Drafting the Minutes of the meeting and sending morning reports to the Team. Show less

• Guest Services Executive, Concierge

  • Oct 2013 - Nov 2014

  • Assisting guests with tour bookings, restaurant reservations – both within the Hotel and around Dubai, making flight amendments and assisting with online check-ins for guests, holiday itinerary planning for first time visitors in Dubai, transfer requests to and from the airport, golf booking requests, newspaper requests etc amongst others. • Being the information desk for all queries about Dubai, with regards to shopping, activities for children as well as adults, advising what the ‘must dos’ in Dubai are.• Keeping updated with the events around Dubai, thereby being able to assist guests more efficiently during their stay.• Replying to email queries with the desired information required and maintaining an email correspondence with guests. • Participated in the Inter Hotel Concierge of the Year 2013 Competition, representing Jumeirah Beach Hotel Show less

• Guest Relations Executive

  • Jan 2013 - Oct 2013

  • Greeting and interacting with the guests on a daily basis. Escorting guests to their room, giving them a room orientation and explaining the facilities offered by the Hotel, and providing a show around of the property to guests.• Arranging for VIP amenities, birthday, anniversary and honeymoon amenities prior to guests arrival, and assisting with flower bouquet orders and special occasion requests.• Coordinating Front Office duties with various departments to ensure that all guests are given friendly and caring service from their arrival until their departure.• Ensuring high quality services resulting in customer’s delight by extensive interaction with the guests and quick resolution of problems• Lobby Hostess Duties – ensuring all the arriving guests are greeted with a welcome drink and a cold towel. Show less



Hanmer MSL Communications Pvt Ltd

• India

• Public Relations Account Executive

  • Nov 2011 - Jan 2013

  • Client servicing - Managing the image of my Clients from the fashion, real estate and allied industries, in the media. • Drafting and dissemination of press notes, press releases and authored articles on behalf of the client and aggressively following up with the media to ensure a good response in coverage. • Being the one point contact between the Client and the agency, for both retainer Clients as well as special project Clients. • Organizing events and inviting media to attend on behalf of the Client. • Building and maintaining media relations, both mainlines, financials, trade publications and regional media, and regularly updating the media database for the team. • Documentation – Drafting the Minutes of the meeting, Weekly review reports, Monthly review reports and monthly plans and road maps to be shared with the Client. Show less



Jet Airways

• Airlines and Aviation
• 1 - 100 Employee

• Inflight Attendant

  • Nov 2010 - Jul 2011

  • Ensuring that the passenger safety and security norms are met with at all times. • Meeting and greeting all passengers during boarding and deplaning. • Conducting a preflight check for safety equipment on board the aircraft and responsible for conducting a flight safety demonstration before takeoff. • Ensuring prompt and timely service of food and beverages as well as distribution and clearance of meals inflight. • Promptly attending to call bells, guest queries and effectively solving guest complaints. Show less



The Leela Palaces, Hotels and Resorts

• India
• Hospitality
• 700 & Above Employee

• Guest Relations Executive

  • Jun 2010 - Nov 2010

  • Greeting and interacting with the guests on a daily basis, informing them of their rights, resolving problems / queries. • Arranging Traditional welcome for guests first time guests, bouquets, cakes and vouchers according to special request and according to eligibility. • Assuring the customer requirements are met first and they are assisted for the problems and queries. • Taking care of VIP arrivals personally (express check in and check out). • Ensuring customer satisfaction by achieving delivery of service quality norms. • Software used - Opera (version 5) • Handling crisis situation when the rooms are full and guest accommodation is done on priority. Show less