Associate Security Engineer

• Jul 2023 - Present

Cloud Support Engineer - Security

• Apr 2023 - Jul 2023

Cloud Support Engineer - Linux

• Jun 2022 - Apr 2023

• Responsible for triaging & investigating multiple enterprise support cases per day. • Provides expertise and ownership of over 28+ services belonging to the AWS Linux domain (EC2 Linux, Systems Manager, CloudWatch, Workspaces, ROSA, Lightsail, ElastiCache Redis & Memcached, Elastic Block Store, S3, FSx for Netapp ONTAP, DRS, NICE DCV, and more.) • Conducts analysis and troubleshooting across multiple Linux distributions and flavors (Debian, Fedora, Ubuntu, RHEL, Rocky, SUSE… Show more • Responsible for triaging & investigating multiple enterprise support cases per day. • Provides expertise and ownership of over 28+ services belonging to the AWS Linux domain (EC2 Linux, Systems Manager, CloudWatch, Workspaces, ROSA, Lightsail, ElastiCache Redis & Memcached, Elastic Block Store, S3, FSx for Netapp ONTAP, DRS, NICE DCV, and more.) • Conducts analysis and troubleshooting across multiple Linux distributions and flavors (Debian, Fedora, Ubuntu, RHEL, Rocky, SUSE, Amazon Linux, CentOS). • Regularly investigates & troubleshoots issues pertaining to the Linux OS, AWS resource deployments, configurations & interoperability, performance metrics, cloud networking, security configurations, and various third-party service integrations. • Provides guidance and technical insight on AWS cloud best practices to both enterprise customers and internal teams. • Conducts in-depth, hands-on testing through the replication of client environments. • Actively works to resolve high-severity cases & production downtime, conducts root cause analysis, and provides detailed technical summaries of the investigation & resolution workflow. • Examines both client-side & internal environments, services, workflows, and resources for potential gaps in security or indicators of compromise. • Communicates daily with multiple service teams to ensure optimal solutions are provided for enterprise clients, as well as internal teams

CX Crypto Payments Analyst

• Feb 2022 - May 2022

• Payments analyst and investigator for a chain-agnostic NFT platform and tech startup. • Promoted to the newly established Payments customer support team after 4 weeks of employment. • Tasked with performing digital forensics of user blockchain transactions and various banking data. • Ensures the compliance and security of user accounts, payment data, and transaction flows. • Identifies issues, risks, and aberrations in user transactions. • Establishes parameters for… Show more • Payments analyst and investigator for a chain-agnostic NFT platform and tech startup. • Promoted to the newly established Payments customer support team after 4 weeks of employment. • Tasked with performing digital forensics of user blockchain transactions and various banking data. • Ensures the compliance and security of user accounts, payment data, and transaction flows. • Identifies issues, risks, and aberrations in user transactions. • Establishes parameters for department processes and creates relevant macros in Zendesk. • Provides hands-on education and training on Web3 tech including Blockchain, NFT, crypto, SHA-256, cryptography, and more for the CX department. • Investigates, analyzes, and solves various technical issues for both users and internal teams. • Coordinates and strategizes solutions with the Engineering, Compliance and Product teams. Show less • Payments analyst and investigator for a chain-agnostic NFT platform and tech startup. • Promoted to the newly established Payments customer support team after 4 weeks of employment. • Tasked with performing digital forensics of user blockchain transactions and various banking data. • Ensures the compliance and security of user accounts, payment data, and transaction flows. • Identifies issues, risks, and aberrations in user transactions. • Establishes parameters for… Show more • Payments analyst and investigator for a chain-agnostic NFT platform and tech startup. • Promoted to the newly established Payments customer support team after 4 weeks of employment. • Tasked with performing digital forensics of user blockchain transactions and various banking data. • Ensures the compliance and security of user accounts, payment data, and transaction flows. • Identifies issues, risks, and aberrations in user transactions. • Establishes parameters for department processes and creates relevant macros in Zendesk. • Provides hands-on education and training on Web3 tech including Blockchain, NFT, crypto, SHA-256, cryptography, and more for the CX department. • Investigates, analyzes, and solves various technical issues for both users and internal teams. • Coordinates and strategizes solutions with the Engineering, Compliance and Product teams. Show less

Security Associate

• Feb 2021 - Jan 2022

• Performed identity and access management for ISP. • Monitored and verified access to various co-locations and data centers. • Improved outdated workflows and departmental processes, improving efficiency. • Technical support resolution for both internal and external customers. • Lead the team’s robocall investigation project, ensuring compliance with federally mandated parameters. • Trained new employees on security protocols, threat management software and mitigation plans. • Performed identity and access management for ISP. • Monitored and verified access to various co-locations and data centers. • Improved outdated workflows and departmental processes, improving efficiency. • Technical support resolution for both internal and external customers. • Lead the team’s robocall investigation project, ensuring compliance with federally mandated parameters. • Trained new employees on security protocols, threat management software and mitigation plans.

Sr. Field Entertainment Editor

• Jan 2014 - Jun 2019

• Digital image editor for international stock image agency. • Managed both on-site and remote projects across the country in extremely high-volume environments. • Implemented new efficiency protocols for high volume editing and data processing. • Ensured editor pods were properly networked, troubleshot various networking, data, and software issues. • Tested new proprietary image processing software and submitted technical feedback documentation. • Managed data storage… Show more • Digital image editor for international stock image agency. • Managed both on-site and remote projects across the country in extremely high-volume environments. • Implemented new efficiency protocols for high volume editing and data processing. • Ensured editor pods were properly networked, troubleshot various networking, data, and software issues. • Tested new proprietary image processing software and submitted technical feedback documentation. • Managed data storage, transmission, and archiving. • Coordinated with Account Executives, photographers, and clients to ensure proper editorial guidelines, content publishing, and delivery. Show less • Digital image editor for international stock image agency. • Managed both on-site and remote projects across the country in extremely high-volume environments. • Implemented new efficiency protocols for high volume editing and data processing. • Ensured editor pods were properly networked, troubleshot various networking, data, and software issues. • Tested new proprietary image processing software and submitted technical feedback documentation. • Managed data storage… Show more • Digital image editor for international stock image agency. • Managed both on-site and remote projects across the country in extremely high-volume environments. • Implemented new efficiency protocols for high volume editing and data processing. • Ensured editor pods were properly networked, troubleshot various networking, data, and software issues. • Tested new proprietary image processing software and submitted technical feedback documentation. • Managed data storage, transmission, and archiving. • Coordinated with Account Executives, photographers, and clients to ensure proper editorial guidelines, content publishing, and delivery. Show less