Experience

Snow College

• United States
• Higher Education
• 300 - 400 Employee

• Student

  • Aug 2021 - Present



1-800 CONTACTS

• United States
• Retail Health and Personal Care Products
• 400 - 500 Employee

• Customer Service Representative

  • Aug 2020 - Feb 2022

  Provided service and sales service via chat service with a load of 3 customers at one time. In addition to that, I handled returns, exchanges, and buying products back from customers. Not only did I communicate with customers, I communicated with professional eye care center receptionists and doctors to ensure we had the correct prescription information for the patients. Provided service and sales service via chat service with a load of 3 customers at one time. In addition to that, I handled returns, exchanges, and buying products back from customers. Not only did I communicate with customers, I communicated with professional eye care center receptionists and doctors to ensure we had the correct prescription information for the patients.



Slingshot by Pronto BPO

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2018 - Jul 2020

  I held a versatile position where I represented 300+ home service companies across the United States. In this position, informed customers of the prices for home services and overcame objections to sell the service. In addition to this, I fielded customers concerns and responded with empathy and a solution. In addition to this, I was on a specialty customer service team where I dealt with emergency situations, so I have learned how to be calm in a tense situation and provide solutions. I held a versatile position where I represented 300+ home service companies across the United States. In this position, informed customers of the prices for home services and overcame objections to sell the service. In addition to this, I fielded customers concerns and responded with empathy and a solution. In addition to this, I was on a specialty customer service team where I dealt with emergency situations, so I have learned how to be calm in a tense situation and provide solutions.