Experience

The Village Tavern, Inc.

• United States
• Hospitality
• 1 - 100 Employee

• Server, Mentor and Exceptional Customer Service

  • Jan 2017 - Present

  • Served high volumes of guests in a fast paced casual fine dining environment by providing genuine customer service. Thrived under pressure in a high stress environment. • Scheduled reservations accurately while utilizing appropriate phone etiquette and professional phone voice • Listened to customer’s requests, gathered information, input order details into the system and checked for quality and accuracy to ensure customer satisfaction • Sold wine specials and actively promoted the restaurant by proactively marketing with business cards • Recognized as a team player • Resolved client complaints by empathizing to understand their point of view, patiently communicating and delivering creative solutions • Followed sales protocols to introduce new cocktail menus and monthly specials • Adapted to change in a fast paced environment to accommodate guests changing needs at the last minute • Provided exceptional customer service to clientele resulting in repeat customers • Trained and mentored new employees on the floor, Posi Touch retail hospitality software, wines, cocktail menus and liquor Show less



Roasters Rotisserie

• United States
• Restaurants
• 1 - 100 Employee

• Lead Server, Closer and Catered Event Planner

  • Nov 2015 - Jan 2017

  • Served homecooked meals • Scheduled catered events and tracked sales revenue • Trained and mentored new hires on Aloha retail hospitality Software • Served homecooked meals • Scheduled catered events and tracked sales revenue • Trained and mentored new hires on Aloha retail hospitality Software



Premier Events Management

• United States
• Events Services
• 1 - 100 Employee

• Tent Sales Leader, Event Planner at Music Midtiwn & BBQ Beer Carnival

  • Jun 2013 - Sep 2015

  • Top salesman – promoted beer, wine and liquor products for area distributors • Canvased for clients which contributed to our tent consistently exceeding sales goals • Top salesman – promoted beer, wine and liquor products for area distributors • Canvased for clients which contributed to our tent consistently exceeding sales goals