Experience

ACES Quality Management

• United States
• Financial Services
• 1 - 100 Employee

• Director of Compliance

  • Aug 2022 - Present

  Illinois, United States



Fay Financial

• Financial Services
• 1 - 100 Employee

• FVP of Quality Control

  • Apr 2019 - Aug 2022

  Greater Chicago Area



Fay Servicing, LLC

• United States
• Financial Services
• 200 - 300 Employee

• Vice President of Quality Control

  • Sep 2017 - Aug 2022

  Chicago, IL Primary Functions: -Ownership of QC Department financial budget and expenses -Ownership of all QC Plans, Policies and Procedures -System Administrator for QC software Supervisory tasks: Personnel selection, coaching, goal development, delegation of workflow, performance appraisal, corrective action, and termination Departmental tasks: Control gap analysis, development and maintenance of test and sampling criteria, coordination with CRCO and General Counsel for legal… Show more Primary Functions: -Ownership of QC Department financial budget and expenses -Ownership of all QC Plans, Policies and Procedures -System Administrator for QC software Supervisory tasks: Personnel selection, coaching, goal development, delegation of workflow, performance appraisal, corrective action, and termination Departmental tasks: Control gap analysis, development and maintenance of test and sampling criteria, coordination with CRCO and General Counsel for legal interpretations, ownership of QC vendor relationships, interdepartmental communication re: QC testing/results, risk analysis of QC findings, and presentation of findings to senior and executive management Skills and Systems Knowledge: -Mortgage Servicing: Loss Mitigation, Asset Disposition, Bankruptcy, Foreclosure, Escrow, Payments and Statements, Special Loans, and Loan Boarding Processes -Mortgage and Commercial Originations: Pre-Funding, Post-Closing and Denied Loans QC processes; high-level operational processes -Mortgage Originations & Servicing Laws: RESPA/TILA/TRID, UDAAP, FDCPA, FCRA/FACTA, ECOA, EFTA, AML/BSA, HPA/HOEPA, GLBA, SCRA, US Bankruptcy Code, E-sign, and various state-specific requirements -Quality Control: Gap analysis, research/development of testing, sampling, root cause analysis, and remediation planning/lookback/execution -Professional Leadership: Leadership Scholar Program (2016), Dale Carnegie: Impactful Presentations (2017), annual review of personal and team’s DiSC Profiles in the workplace, continuing education courses via ADP Comprehensive Learning -Systems and Tools: ACES Risk Management, MSP/Black Knight/Director Premier, LoanSphere, AACER, PACER, Meridian, Doc Velocity, Oaysis Call Recording, Encompass, FHA Connection, Assurant, LERETA, Microsoft Excel/Access/PowerPoint/Outlook, SQL (novice), JIRA (novice) -Soft Skills: Exceptional written and verbal communication, taking a diplomatic approach to interdepartmental cooperation; creative-minded and highly organized

• Associate Vice President of Quality Control

  • Jun 2016 - Sep 2017

  Chicago

• QC Manager

  • Jun 2015 - Jun 2016

  Chicago, IL

• QC Analyst

  • Jun 2014 - Jun 2015



Pierce and Associates

• United States
• Legal Services
• 1 - 100 Employee

• Quality Control/ Client Liaison

  • Sep 2013 - Jun 2014

• Quality Control/Help Desk

  • May 2012 - Sep 2013

  Chicago, IL