Savannah Holley
Patient Financial Service Representative at Central Maine Medical Center- Claim this Profile
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Topline Score
Bio
Credentials
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Applied Marketing Strategies
Soomo LearningDec, 2022- Oct, 2024
Experience
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Central Maine Medical Center
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Patient Financial Service Representative
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Jul 2023 - Present
• Serves as the primary point of contact for patients, acting as an information conduit between the patient and the physician practice. • Responsible for managing patient appointments, physician schedules and coordinating follow-up and ancillary services for patients. • Responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice. • Active participant in regular huddles and team meetings to improve workflows and contribute to improving patient population outcomes. • Demonstrates ability to handle difficult conversations with patients and internal customers • Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member. • Utilizes centralized scheduling system and software applications to schedule appointments. • Perform on-going customer service/patient care. • Answer multi-line telephone professionally and document conversations as needed. • Maintain confidentiality of Patient PHI and any other related information according to Practice privacy practices and HIPAA. Show less
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Olive Garden
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United States
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Restaurants
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700 & Above Employee
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Server
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Jul 2023 - Present
• Delivering exceptional fast and friendly service. • Answering questions about menu selection and making recommendations when asked. • Effectively communicating with kitchen staff and other coworkers. • Attention to detail regarding guest allergies, preferences, and dietary restrictions. • Consistently adhering to the highest quality standards and expectations. • Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization. • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties). • Follow all relevant health department regulations and policy for legal age requirements for consumption of alcoholic beverages. • Contributed to the team effort by completing side work and other tasks as needed. • Trained new servers on customer service, cash handling, and menu knowledge. • Handled cash and credit card transactions and balanced cash drawer at the end of each shift. Previous worked for this company in May 2016 - February 2018 Show less
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Humana
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Brazil
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Professional Training and Coaching
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Sales Support Representative
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Jan 2022 - Jul 2023
• Assist in planning broker kick-off, training, road shows and recognition events. • Organize and distribute market- wide promotional items. • Participate and provide sales support for external agent engagement meetings. • Track and distribute RV activity, as well as organize Outlook group calendar schedules. • Ensure all materials in office/ distributed are compliant. • Create and update excel document for career staff information. • Update and distribute career staff insurance license status on a monthly basis. • Prepare and maintain databases/reports and all office files on a consistent basis with accuracy and attention to detail. • Send market sales reports to managers/director daily. • Provide knowledgeable, timely responses to inquiries from members, agents, vendors and all internal associates. • Onboarding new associates, ordering necessary items. • Assist in planning conference calls and documenting/distributing notes. • Maintain email distribution lists, send invites, track RSVPs, order food and supplies. • Submit provider nominations, update database and provide follow ups and updates. • Complete market wide projects for MSA, Director, Sales Managers and SMSE as needed. Show less
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SECU
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United States
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Financial Services
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700 & Above Employee
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Financial Services Representative
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Feb 2018 - Aug 2021
• Balancing cash drawers and correcting discrepancies. • Handling and processing collections. • Effectively handling money, sometimes totaling more than $100,000. • Assisting customers efficiently and effectively. • Processing transactions and servicing client accounts. • Creating a welcoming environment for every customer. • Accepting payments and cashing large checks. • Ordering and shipping large amounts of cash to and from Federal Reserves. • Worked various reports including account delinquency, fraud and returned checks. • Perform minor technical support for member online access and debit and credit card transactions. • Performed teller duties on front line as well as drive thru and maintained excellent cash balancing records while performing high volumes of transactions. Show less
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Belk
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Morocco
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IT Services and IT Consulting
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1 - 100 Employee
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Sales Floor Associate
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Jul 2017 - Feb 2018
• Serves customers by helping them select products. • Drive sales through engagement of customers, suggestive selling and sharing product knowledge. Greets and receives customers in a welcoming manner. • Recommend beneficial products specifically tailored to the individual customer. • Documents sales by creating or updating customer profile records. • Processes payments by totally purchases, processing checks, cash and store or other credit and debit cards. • Assist with inventory, including receiving and stocking merchandise. • Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Show less
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Education
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2022 - 2023
Southern New Hampshire University
Associate's degree, Marketing
Community
