Experience

SIS, LLC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Organizational Change Management (OCM) Director

  • Mar 2023 - Present

  Responsible for developing and implementing strategies that support effective organizational change management. Work closely with senior leadership and stakeholders to identify and mitigate risks associated with changes in processes, systems, and organizational structures. Additionally, responsible for creating and implementing communication plans, training programs, and stakeholder engagement strategies that promote successful adoption of change initiatives. Manage a team of change… Show more Responsible for developing and implementing strategies that support effective organizational change management. Work closely with senior leadership and stakeholders to identify and mitigate risks associated with changes in processes, systems, and organizational structures. Additionally, responsible for creating and implementing communication plans, training programs, and stakeholder engagement strategies that promote successful adoption of change initiatives. Manage a team of change management professionals and provide mentorship and development opportunities, as well as scope and quote OCM opportunities with current and prospective clients.

• OCM Delivery Operations Manager

  • Oct 2022 - Mar 2023

• OCM Delivery Manager

  • Jun 2022 - Oct 2022

• Senior Consultant OCM

  • Nov 2021 - Jun 2022

  Lead Organizational Change Management projects for Clients by providing the following support and guidance: • Assess scope of the business change that will occur • Identify all stakeholders who will be affected by the change and understand the impact of these changes on each stakeholder group and the potential risks for adoption of the new solution • Assess the change readiness of the organization • Assess people related risks and develop related mitigation strategies • Develop… Show more Lead Organizational Change Management projects for Clients by providing the following support and guidance: • Assess scope of the business change that will occur • Identify all stakeholders who will be affected by the change and understand the impact of these changes on each stakeholder group and the potential risks for adoption of the new solution • Assess the change readiness of the organization • Assess people related risks and develop related mitigation strategies • Develop change management strategies and detailed change management plans for the change initiative • Execute change management plans by managing change management activities across all aspects of the project • Coach leaders and employees in change management principles and their practical application within the project • Provide organizational change management support throughout the implementation and develop new approaches and resistance management plans as required to deal with adoption obstacles which may arise • Evaluate the effectiveness of change management strategies and tactics used to promote adoption • Collaborate with the customer in developing a post implementation reinforcement plan to increase the level of adoption of the new solution • Develop and execute a communication plan relating to all aspects of the implementation • Develop and deploy a training strategy and plan for Super Users and End Users • Assess and evaluate the effectiveness of training and implement remediation plans if necessary • Conduct Train the Trainer



Meta Business Advisors

• Appleton, WI

• Change Management and Training Consultant

  • Apr 2019 - Dec 2021



Signature Consultants

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Change Management Consultant

  • Aug 2021 - Oct 2021

  Partnered to provide Change Management and Training services for M&A SAP Implementations. • Services included Stakeholder Assessments, Change Assessments, Communication Plans and Training Plans. Partnered to provide Change Management and Training services for M&A SAP Implementations. • Services included Stakeholder Assessments, Change Assessments, Communication Plans and Training Plans.



QM2 Solutions

• United States
• Software Development
• 1 - 100 Employee

• Customer Experience Director

  • May 2019 - Aug 2021

  Partner with QM2® Solution's customers to implement patient engagement solutions within their practice. Provide overall support to our new and existing customers, including training, change management, technical, customer and administrative support. Collaborate with Information Technology to design, develop, test, document and implement SEngage solutions with customers.

• Customer Relationship Manager

  • Dec 2015 - May 2019



Omni

• United States
• Information Technology and Services
• 1 - 100 Employee

• OCM/Training Consultant

  • Oct 2015 - Dec 2015

  Provided OCM and Training guidance for an ERP implementatation Change Impact Assessments Training Team Standards UPK Standards LMS

• Contractor (Documentation)

  • May 2015 - Sep 2015

  Designed and developed templates for a new program start-up Worked with SMEs to create training documentation for new program start-up



Bemis Company, Inc.

• Switzerland
• Packaging and Containers Manufacturing
• 700 & Above Employee

• IT Customer Service Manager

  • Nov 2014 - Feb 2015

  Managed team of individuals responsible for providing level 1 technical support via phone, email and internet portal to 20,000+ employees. • Monitored and measured daily metrics.

• IT Training and Change Manager

  • Jan 2012 - Oct 2014

  Responsible and accountable for the development and execution of the Change Management, Training and Communications strategy for IT projects; including the SAP implementation. Also the Project Champion for the SharePoint 2013 implementation and migration.

• ERP Training Team Lead

  • Jan 2007 - Jan 2012

  Serve as the ERP Training Team Lead on the FOCUS project. Team FOCUS is responsible for implementing an ERP system to create a global solution for Bemis. Training Developer (2007 to 2008) Recruited to develop and deliver end-user training materials. End-user training materials include Work Instructions, Job Aids, Demos, Simulations, Exercises and Course Concept Decks.



Alta Resources

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Team Lead

  • 2005 - 2007

  As the Customer Service Team Leader, managed 12+ customer service representatives. Managed daily call center operations. Provided call and order volume trends to ensure adequate coverage was available within the call center. Participated in Kaizen events to enhance productivity and reduce costs. Monitored and coached call quality on a monthly basis. Executed annual wage and performance reviews.

• Administrative Analyst/Team Trainer

  • 2001 - 2005

  Served as Administrative Analyst/Team Trainer/Key User during the implementation of SAP. Responsible for reporting daily, weekly and monthly reporting of call and order volume trends. Created training materials and trained 40+ people on SAP Responsible for SharePoint Administration. Managed Office Supply and Extracurricular budgets.

• Inside Sales Representative

  • Jan 2000 - Jan 2001

  Outbound phone sales to existing and new Fedex accounts.

• Consumer Relations Representative

  • Mar 1999 - Jan 2000

  Served as a Consumer Relations Representative for Buena Vista Home Entertainment©. Handles inbound phones calls, emails and mail from BVHE© consumers regarding inquires, questions or complaints on their product offering.