Senior Product Manager

• May 2021 - Present

Senior Project Manager

• Sep 2014 - Mar 2021

Role: Senior Project Manager / Product Owner • Leaded various B2B and B2C complex projects with $ 1-2M budget for leading UAE and African Banks with 100 % quality. • Managed E2E delivery of ‘Credit Card Issuing Acquiring & Migration’ projects and other payment card IT projects right from conceptualization, requirement consolidation, scoping planning, execution and delivery to meet revenue targets given by management. • Improved Customer Satisfaction by 25 % over 9 months by implemented customer service improvements (Lesson Learned and TAT Db). • Handled Requirement Gathering sessions with BA’s and facilitated conversion of requirement to Product Backlog and Roadmap. • Defining Product long and short-term vision and implementing same with 2 cross functional scrum teams as per Management Strategy. • Leaded and Facilitated Release Planning, Sprint Planning, Retrospective, Grooming and Reviews Sessions. • Increased portfolio revenue by $1M by building a robust Loyalty platform and offering to various UAE clients. (LPM, Wallets, EPP POS) • Set direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals. Show less

Senior Consultant

• Aug 2010 - Jul 2014

• Served as liaison between the Business Analysts and IT team (Dev and Test leads) to facilitate planning, and project coordination. • Managed applications and required support teams at offshore responsible for development and implementation of information systems and software applications for the Bank / Client. • Directed the implementation of system enhancements and new systems through the project life cycle ensuring appropriate documentation , guidelines and processes published by PMO. • Compiled project charters ,business cases and project plans along with PM and Business analysts to support activities, including proper approach in the development of each applicable program/project, to ensure business objectives and data integrity are achieved. • Managed the acquisition and deployment of resources, including budget, by working with the resource managers to secure the resources required for the project. • Ensuring completeness of detailed documentation in line with risk, audit & compliance requirements and project requirements. Recognize and document business process gaps and propose improvements. • Participated, coordinated & supported the testing team in developing new solutions, In-house upgrade applications or Third-party tools for POC testing and check the results of product, performance and UAT. • Managed and Delivered diverse projects through all specific phases, in alignment with business and PMO teams. Provides leadership, direction and coaching to teams while partnering with business and executive stakeholders within a single or across multiple Lines of Business. • Effectively applied appropriate project and development methodology and enforces project and development standards. Minimizes and manages exposure and risk on projects. • Coached a team of 30 associates on major modules of Vision PLUS application that helped the organization to acquire a new business of worth USD 2 million. Show less

Vision Plus expert

• Feb 2012 - Mar 2013

Working as a Consultant to provide Techno Functional solutions for various credit cards requirements. Organized Project Definition Workshops at onsite with BA’s and PM’s. Estimate the cost up on finalizing the scope, design, timeline with the stakeholders. Monitoring the Project execution using the Project Plan agreed with Project Manager Production support for severity 2 and 3 level defects on CMS and LMS. Successfully supported Vision Plus EMEA releases in production . Working as a Consultant to provide Techno Functional solutions for various credit cards requirements. Organized Project Definition Workshops at onsite with BA’s and PM’s. Estimate the cost up on finalizing the scope, design, timeline with the stakeholders. Monitoring the Project execution using the Project Plan agreed with Project Manager Production support for severity 2 and 3 level defects on CMS and LMS. Successfully supported Vision Plus EMEA releases in production .

Consultant

• Feb 2010 - Feb 2011

As an consultant and onsite lead my responsiblity was to participate in various requirment gathering meetings with client buisness ananlysts and help client BA's in creating the final road map for the project. As an onsite lead my responsibliy was to deliver the plan and approach to Offshore counter parts and later participating in various follow up meetings with offsohore teams. As an consultant and onsite lead my responsiblity was to participate in various requirment gathering meetings with client buisness ananlysts and help client BA's in creating the final road map for the project. As an onsite lead my responsibliy was to deliver the plan and approach to Offshore counter parts and later participating in various follow up meetings with offsohore teams.

Associate Consultant

• Oct 2007 - Jan 2010

SOLUTION ENGINEER

• Apr 2006 - Jun 2007

I was responsible for taking care of all server utillites on which ERS runs and monitor functioanal aspect of ERS . I was responsible for taking care of all server utillites on which ERS runs and monitor functioanal aspect of ERS .