Experience

Brunel India

• Team Lead

  • Mar 2017 - Present



Sai Sammartha Infrastructure Private Limited

• Associate Admin Executive

  • Jun 2015 - Mar 2017

   Administrative Leadership: Heading the administration for Mumbai and currently leveraging skills in setting-up offshore operations team in India to support all the Hubs for the administrative work as a part of team which is building the offshore team and transferring the required knowledge  Global Administration Representative: Accountable for representing Global Administration at a local level geared towards attaining internal client satisfaction with all operations services as well…  Administrative Leadership: Heading the administration for Mumbai and currently leveraging skills in setting-up offshore operations team in India to support all the Hubs for the administrative work as a part of team which is building the offshore team and transferring the required knowledge  Global Administration Representative: Accountable for representing Global Administration at a local level geared towards attaining internal client satisfaction with all operations services as well as overseeing the third party vendor of operations services for the local business. Management Support: Assisting the Director of Operations,. Coordinating with the local vendors to plan innovative methods of requesting servicesRequirement Gathering: Creating roll out plans for any new workflows Global Ops establishes; facilitating the collection of researcher requirements or volume metrics so as to provide a clear picture of the current status of transfers as well as assisting with training of the local researchers on new ways of requesting services  Third Party Vendor Management: Managing local coding and translation outsourcing (where relevant); overseeing the outsourcing itself and ensuring outputs are delivered back to the local researcher within deadline; maintaining good working relationships with suppliers, to ensure the best possible pricing; keeping abreast of global procurement initiatives of these external service (taking action where required)  Online & Offline Operations Management: Administering efficient off-shoring of all local ops requests (Survey Scripting, Data processing and Reporting) to the relevant hub of centralised resource; ensuring all local researchers are aware of required formats of request and their use as well as ensuring that they understand the SLAs in place for use of the centralised resource and they manage their clients’ expectations accordingly Show more Show less



Quintiles

• Project Support Assistant

  • Mar 2009 - Dec 2015