Experience

Piramal Realty

• United States
• Real Estate
• 400 - 500 Employee

• Site Head - CRM

  • Feb 2018 - Present

  Have played a pivotal role in setting up processes and system implementations. Have helped the team work in an organized and structured way.Monitoring Operations:1. Ensuring due diligence in customer response time and handling escalations.2. Monitoring the onboarding process and efficiently managing the collections for the site.3. Driving registrations, transfers and cancellations in a structured fashion.4. Driving retention and generating sales through loyalty programs.5. Designed the entire possession process as the project reaches the possession phase.6. Effectively handled all the launches at the site and was responsible for reducing the gap in receiving the forms from the sales team. Have set examples within the organization for working closely with the sales team and making each launch a success.7. Monitoring and ensuring timely document uploads on the system8. Monitoring and ensuring timely customer portal activations9. Efficient data management and minimizing documentation errors – Focusing on First Time Resolution10. Revamped the entire data management system. Also helped with automating them real time. People Management1. Implementing PEER – Positivity, Ethics, Enthusiasm and Respect within the team.2. Taking Regular Performance review sessions through surveys, feedback, call monitoring etc.3. Identifying the Training and Development needs of the team4. Proper and regular feedback sessions organized for the team members.5. Aligning the strengths and weaknesses of the members and making them work in harmony.6. Ensuring discipline and due diligence towards processes.7. Formulated weekly training programs/modules for the team and followed the same diligently.8. Focusing on a proactive approach. Show less

• Manager

  • Aug 2016 - Feb 2018

  Manager - Customer Relations.Responsible for-1) Relationship Management.2) Collections 3) Possession4) Complaint Management5) Systems and Processes Implementation