Experience

SPAR Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Salesforce Consultant

  • Jul 2023 - Present



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Solution Manager (Salesforce Solution Architect)

  • Nov 2021 - Aug 2023

  Noida, Uttar Pradesh, India • Lead a team of Business Analysts and ensured the successful delivery of Salesforce.com engagements. • Leads business process redesign & roadmap planning. • Create and own user stories/business requirements document as an outcome of the requirements gathering sessions • Mapping functional requirements to Salesforce.com features and functionality. • Ability to clearly communicate solution and Solution decisions internally and with the customer throughout each… Show more • Lead a team of Business Analysts and ensured the successful delivery of Salesforce.com engagements. • Leads business process redesign & roadmap planning. • Create and own user stories/business requirements document as an outcome of the requirements gathering sessions • Mapping functional requirements to Salesforce.com features and functionality. • Ability to clearly communicate solution and Solution decisions internally and with the customer throughout each project. • Disseminating best practices on solution positioning and delivery. • Assist with supporting pre-sales activities and participation in sales calls and proposal development. Show less



Adobe

• United States
• Software Development
• 700 & Above Employee

• Business Solution Manager

  • Jun 2019 - Nov 2021

  Noida, Uttar Pradesh, India Lead the team in delivering the Salesforce solution by performing the complete SDLC, requirement gathering, analysis, design, development, installation, test, implementation, and training.

• Salesforce Functional Lead

  • Jan 2016 - Jun 2019

  Noida, Uttar Pradesh, India Team & Stakeholder Management: Led scrum meetings & provide Salesforce-related support to field users. Interacting with Enterprise Sales, Sales Operation Managers, salesforce development team, and Partners worldwide, understanding their requirements, driving enhancement in salesforce, and resolving them within TAT. Other activities: Assist operation manager in scheduling, planning, and execution of the project and ensuring project delivery within TAT. Also, assist the operation manager… Show more Team & Stakeholder Management: Led scrum meetings & provide Salesforce-related support to field users. Interacting with Enterprise Sales, Sales Operation Managers, salesforce development team, and Partners worldwide, understanding their requirements, driving enhancement in salesforce, and resolving them within TAT. Other activities: Assist operation manager in scheduling, planning, and execution of the project and ensuring project delivery within TAT. Also, assist the operation manager in coordinating with the different departments within Adobe to ensure higher-quality project delivery Reporting: Team reporting and sharing daily statistics with Canadian stakeholders

• Sr. Salesforce Business Analyst

  • Nov 2014 - Jan 2016

  Noida, Uttar Pradesh, India Business Analysis & New Process set-up includes getting into conversations with Business Managers, to have a detailed understanding of the Business requirement & Process flow, creating a checklist, Solution design, Documenting, Developing Out of box salesforce components, testing, and deployment.

• Salesforce Business Analyst

  • Feb 2012 - Nov 2014

  Noida Area, India Drive governance on Salesforce access and Sales Territory Set up: It includes more Interaction with Business Units (e.g. SMB, Enterprise Sales, Marketing, Procurement, etc.) to ensure existing users are having correct access as per their business role. Salesforce Expertise: Create New object, governing and creating user access. Create and manage user’s Role hierarchy, Profiles & Permission Set, create and manage territories for sales rep, sharing rules, public groups, Creating Flows… Show more Drive governance on Salesforce access and Sales Territory Set up: It includes more Interaction with Business Units (e.g. SMB, Enterprise Sales, Marketing, Procurement, etc.) to ensure existing users are having correct access as per their business role. Salesforce Expertise: Create New object, governing and creating user access. Create and manage user’s Role hierarchy, Profiles & Permission Set, create and manage territories for sales rep, sharing rules, public groups, Creating Flows, enable forecasting and Territory Management, Approval process, Sales and Service Cloud Data Model, Email to Case, Lead/Case assignment rule, escalation rule, Omni-Channel, Knowledge Management, Entitlement Management, CTI,



iYogi

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Technical Specialist

  • Aug 2010 - Nov 2011

  Gurugram, Haryana, India • Help technical sales engineers meet their targets by helping them in making sales. • Resolving escalated issues from clients on windows and mac • Assisting sales manager in team reporting and forecast strategy. • Monitoring call quality and provide constructive/positive feedback to technical sales engineers to ensure higher client experience. • Interacting with platinum customers, understanding areas of opportunities, and driving … Show more • Help technical sales engineers meet their targets by helping them in making sales. • Resolving escalated issues from clients on windows and mac • Assisting sales manager in team reporting and forecast strategy. • Monitoring call quality and provide constructive/positive feedback to technical sales engineers to ensure higher client experience. • Interacting with platinum customers, understanding areas of opportunities, and driving initiatives to achieve process excellence • Train and coach onboarding engineers on windows and Mac Operating System. Show less



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Support Associate

  • Sep 2009 - Mar 2010

  Chandigarh, India • Interacting directly with Dell employees and help them with their issues related to their systems and applications



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Salesforce Business Analyst

  • Oct 2007 - Mar 2009

  Kolkata, West Bengal, India • Includes interaction with sales representatives and Overlay agents worldwide on calls and cases, understands salesforce-related issues and resolving them within TAT